Training in English

The International Assistant

Effective Intercultural Communication

The environment of organizations has become increasingly international. This affects the assistant's function. Mastering foreign languages and intercultural competency are a must. In this training you'll find these aspects combined. You'll work on your professional competence in dealing with foreign business partners and you'll improve your business English. The language during the training is English only.

Content

Intercultural communication and dealing with foreign guests

  • What is culture?
  • How do cultural differences affect behaviour and communication?
  • How to apply this knowlegde in daily work processes?
  • The meaning of non-verbal signals in personal contacts and on the telephone.
  • Tips for non-verbal behaviour in dealing with foreign guests.
  • How to receive guests in a professional manner and entertain them with the right topics?
  • Making small talk with confidence.

Professional telephone conversations

  • How to control the conversation from A to Z, to connect calls, to take a message?
  • Important expressions you should know.
  • How to manage challenging communication partners and difficult situations on the telephone?
  • Work on the participants' own cases.

Modern business correspondence

  • Do´s and Don´ts of international correspondence.
  • Formats of English letters.
  • How to use standard expressions and polite phrases?
  • How to apply a formal and an informal writing style?
  • How to write a set of correspondence based on practical cases?

International meetings

  • Checklists for the preparation and organization of a meeting with international participants.
  • Vocabulary for writing the meeting documents.
  • Writing the agenda and the invitation.
  • How to define a dress code?

Professional and personal presentation

  • How to present yourself personally and professionally?
  • How to represent your company and your superior(s)?
  • How to give a short presentation?

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Benefits

  • You expand your intercultural competency and improve your business English.
  • You are motivated to speak only in English during the training and to practice new and useful expressions.
  • You learn to communicate in a spontaneous, natural, correct and effective manner on the telephone, in correspondence and face-to-face.
  • You can practice daily situations through role playing.

Methods

Theory input, role play, presentations, individual, group and plenary exercises, working in pairs, case studies, exchange of experience. The training is driven by the participants' willingness to speak English and by their active participation in the seminar.

Who should attend

Assistants, secretaries and administrative staff who work in an international context.

Minimal requirements: good secondary school (”Realschule”) English skills or similar education.

Open Badges - Show what you can do digitally too.

Open Badges are recognised, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn. With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Attendees comments

"The trainer was very flexible and was able to give excellent advice on practical topics!"

Eva Majgl
PROBAT-WERKE von Gimborn Maschinenfabrik GmbH, Emmerich am Rhein

"This training is very practical and gives you a lot of tips that are really useful."

Myroslava Denliieva
ALDI SÜD

Seminar Reviews of „The International Assistant“

4.7 of 5
by 255 reviews
Seminar content:
4.7
Content comprehensibility:
4.8
Practical relevance:
4.7
Up-to-dateness:
4.7
Seminar materials:
4.7
Trainer expertise:
4.9
Participant orientation:
4.9
Method variety:
4.8
View into the product

Here you can get impressions of the seminar as well as information about the seminar topic.

Articles, interviews or whitepapers on the topic

Cross-culture presentation styles: 6 key factors for success

Cross-cultural presentation styles refer to the ways in which individuals from different cultures approach and deliver presentations. Adjusting one’s presentation style can be important because style can often be associated with competence, respect, trustworthiness, and intelligence. Getting the style wrong can have negative consequences. For example, if a speaker prefers an informal, friendly style but [...]

Learn more here

Strategies to deal with resistance to persuasion in audience

Resistance to persuasion is a common issue. So, what are some strategies for dealing with it? Resistance to persuasion is a normal and natural part of the persuasion process. Effective persuasion strategies take this resistance into account and try to overcome it. People may resist attempts at persuasion for a variety of reasons, such as: [...]

Learn more here

Articles, interviews or whitepapers on the topic

Cross-culture presentation styles: 6 key factors for success

Cross-cultural presentation styles refer to the ways in which individuals from different cultures approach and deliver presentations. Adjusting one’s presentation style can be important because style can often be associated with competence, respect, trustworthiness, and intelligence. Getting the style wrong can have negative consequences. For example, if a speaker prefers an informal, friendly style but [...]

Learn more here

Strategies to deal with resistance to persuasion in audience

Resistance to persuasion is a common issue. So, what are some strategies for dealing with it? Resistance to persuasion is a normal and natural part of the persuasion process. Effective persuasion strategies take this resistance into account and try to overcome it. People may resist attempts at persuasion for a variety of reasons, such as: [...]

Learn more here

On-site training together more
Booking number
7886
€ 1.540,- plus VAT
2 days
in München
on 12.09.2024
EN
In-person trainings
Joint online training more
Booking number
33527
€ 1.540,- plus VAT
2 days
Online
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Start dates and details

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12.09.2024
München
Booking number: 7886
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Holiday Inn Leuchtenbergring München
Holiday Inn Leuchtenbergring München
Leuchtenbergring 20, 84677 München
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 12.09.2024

9:00 am - 5:00 pm

Friday, 13.09.2024

8:30 am - 4:30 pm

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
The next booking ensures this course will take place
Booking number: 7886
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Details
2 days
limited number of participants
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Booking number: 33527
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Details
2 days
limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and travelling expenses
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
In the event that Miro is used, you may voluntarily register with Miro for enhanced functionality and thus an optimal learning experience. Information on data processing can be found in the Miro privacy policy.
In the event that ChatGPT is used, please refer to OpenAI's privacy policy.

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