Training in English

The International Assistant

Effective Intercultural Communication

The environment of organizations has become increasingly international. This affects the assistant's function. Mastering foreign languages and intercultural competency are a must. In this training you'll find these aspects combined. You'll work on your professional competence in dealing with foreign business partners and you'll improve your business English. The language during the training is English only.

Inhalte

Intercultural communication and dealing with foreign guests

  • What is culture?
  • How do cultural differences affect behaviour and communication?
  • How to apply this knowlegde in daily work processes?
  • The meaning of non-verbal signals in personal contacts and on the telephone.
  • Tips for non-verbal behaviour in dealing with foreign guests.
  • How to receive guests in a professional manner and entertain them with the right topics?
  • Making small talk with confidence.

Professional telephone conversations

  • How to control the conversation from A to Z, to connect calls, to take a message?
  • Important expressions you should know.
  • How to manage challenging communication partners and difficult situations on the telephone?
  • Work on the participants' own cases.

Modern business correspondence

  • Do´s and Don´ts of international correspondence.
  • Formats of English letters.
  • How to use standard expressions and polite phrases?
  • How to apply a formal and an informal writing style?
  • How to write a set of correspondence based on practical cases?

International meetings

  • Checklists for the preparation and organization of a meeting with international participants.
  • Vocabulary for writing the meeting documents.
  • Writing the agenda and the invitation.
  • How to define a dress code?

Professional and personal presentation

  • How to present yourself personally and professionally?
  • How to represent your company and your superior(s)?
  • How to give a short presentation?

Lernumgebung

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Ihr Nutzen

  • You expand your intercultural competency and improve your business English.
  • You are motivated to speak only in English during the training and to practice new and useful expressions.
  • You learn to communicate in a spontaneous, natural, correct and effective manner on the telephone, in correspondence and face-to-face.
  • You can practice daily situations through role playing.

Trainer:in

Methoden

Theory input, role play, presentations, individual, group and plenary exercises, working in pairs, case studies, exchange of experience. The training is driven by the participants' willingness to speak English and by their active participation in the seminar.

Who should attend

Assistants, secretaries and administrative staff who work in an international context.

Minimal requirements: good secondary school (”Realschule”) English skills or similar education.

Open Badges - Show what you can do.

After successful completion of the event, you will receive a digital certificate from us in the form of an Open Badge. You can download this in your online learning platform and then embed and share it via social media. With Open Badges you can show online what competences you have.

Read more

Attendees comments

"The trainer was very flexible and was able to give excellent advice on practical topics!"

Eva Majgl
PROBAT-WERKE von Gimborn Maschinenfabrik GmbH, Emmerich am Rhein

Seminar Reviews of „The International Assistant“

4.9 of 5
by 246 reviews
Seminar content:
4.8
Content comprehensibility:
4.9
Practical relevance:
4.8
Up-to-dateness:
4.8
Seminar materials:
4.8
Trainer expertise:
5
Participant orientation:
4.9
Method variety:
4.9
On-site training together more
Booking number
7886
€ 1.490,- plus VAT
2 days
in 3 locations
3 Events
EN
In-person trainings
Joint online training more
Booking number
33527
Check back for price
2 days
Online
0 Events
EN
Live online events
Exclusively for your employees more
Pricing upon request
  • Customised for your needs
  • On-site or virtual for multiple employees
  • Save time and travelling expenses
2 days
In-person or Online

This seminar is available as part of course:

Lehrgang Geprüfte:r Internationale:r Management-Assistent:in

Booking numberIn-person: 7886Live online: 33527
Participation fee and detailed information
Please refer to the corresponding tabs for participation fees and detailed information on the live online and in-person events.
Booking number: 7886
Participation fee
€ 1.490,- excl. VAT
€ 1.773,10 incl. VAT
Details
2 days
limited number of participants
Please refer to the course details for the times of the appointments.
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Arrival via Deutsche Bahn
Train tickets to this event starting at € 49.50.
Read more
Booking number: 33527
Participation fee
Details
2 days
limited number of participants
Please refer to the course details for the times of the appointments.
Technical notes

We use various software to conduct our online events.

To the system check

Filter the dates according to your desired location and time period

* Perimeter selection enabled filters
Unfortunately, we did not find any matches for your filter settings. Please try another filter setting/combination.
26.-27.01.2023
Seminar in English
Köln
Days & Times

Thursday, 26.01.2023
9:00 AM - 5:00 PM

Friday, 27.01.2023
8:30 AM - 4:30 PM

04.-05.05.2023
Seminar in English
Berlin
Days & Times

Thursday, 04.05.2023
9:00 AM - 5:00 PM

Friday, 05.05.2023
8:30 AM - 4:30 PM

24.-25.08.2023
Seminar in English
Leinfelden-Echterdingen
Days & Times

Thursday, 24.08.2023
9:00 AM - 5:00 PM

Friday, 25.08.2023
8:30 AM - 4:30 PM

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
flex warranty
Haufe Summer AcademyPart of the Summer Academy
Marginal time
Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 38,000 participants in 3,900 in-house trainings relied on the Haufe Akademie!

Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 38,000 participants in 3,900 in-house trainings relied on the Haufe Akademie!

Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 38,000 participants in 3,900 in-house trainings relied on the Haufe Akademie!

Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

Über uns – Die Haufe Akademie

Seit 1978 Ihr Optimierer, Innovator und Begleiter–
Ihr professioneller Partner für berufliche Weiterbildung und Seminare, Schulungen und aktuelle Tagungen.

Ob vor Ort, Live-Online oder Inhouse - unsere individuellen Lösungen, unser Anspruch auf höchste Beratungskompetenz und auf Sie abgestimmte Weiterbildung, vereinfachen den Erwerb von Kompetenzen für die Arbeitswelt der Zukunft und erleichtern nachhaltig die berufliche Weiterentwicklung.

Unsere professionellen Unternehmenslösungen und Organisationsentwicklungsprogramme, ein breites Seminar-Angebot, individuelles Coaching und unsere flexiblen Formate unterstützen HR-Verantwortliche und Entscheider:innen bei der Zukunftsgestaltung und Personalentwicklung von Mitarbeitenden, firmeninternen Teams und Unternehmen.

Erleben Sie bei uns auch von zu Hause aus die Vorzüge einer Online Weiterbildung. Unsere Online-Formate entsprechen den höchsten Ansprüchen an Qualität und stehen den Präsenzveranstaltungen auch in der Praxisnähe in nichts nach. Gemeinsam Live-Online lernen in interaktiven Gruppen oder auch digital zu einem Zeitpunkt Ihrer Wahl.

1.700 Weiterbildungen
275.000 Teilnehmer:innen pro Jahr
Über 95% positive Bewertungen
1.600 Trainer:innen, Coach:innen und Berater:innen
3.900 durchgeführte Inhouse Trainings pro Jahr
Do you have any questions?
Call us or send an email
We are there for you Mo - Fr 8 a.m. - 5:00 p.m.
Stephanie Göpfert
Head of Customer Service

Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Your message to us
Mandatory fields
In order to be able to process your request, the processing of the data you have provided is necessary. By submitting the contact form, you agree to the processing of your data (see Privacy Policy, section IV). Your data will be deleted after the purpose ceases to exist. You can object (see Art 21 DSGVO) to the processing of your data at any time.