Seminar in English

The International Assistant

Effective Intercultural Communication

The environment of organizations has become increasingly international. This affects the assistant's function. Mastering foreign languages and intercultural competency are a must. In this training you'll find these aspects combined. You'll work on your professional competence in dealing with foreign business partners and you'll improve your business English. The language during the training is English only.

Content

Intercultural communication and dealing with foreign guests

  • What is culture?
  • How do cultural differences affect behaviour and communication?
  • How to apply this knowlegde in daily work processes?
  • The meaning of non-verbal signals in personal contacts and on the telephone.
  • Tips for non-verbal behaviour in dealing with foreign guests.
  • How to receive guests in a professional manner and entertain them with the right topics?
  • Making small talk with confidence.

Professional telephone conversations

  • How to control the conversation from A to Z, to connect calls, to take a message?
  • Important expressions you should know.
  • How to manage challenging communication partners and difficult situations on the telephone?
  • Work on the participants' own cases.

Modern business correspondence

  • Do´s and Don´ts of international correspondence.
  • Formats of English letters.
  • How to use standard expressions and polite phrases?
  • How to apply a formal and an informal writing style?
  • How to write a set of correspondence based on practical cases?

International meetings

  • Checklists for the preparation and organization of a meeting with international participants.
  • Vocabulary for writing the meeting documents.
  • Writing the agenda and the invitation.
  • How to define a dress code?

Professional and personal presentation

  • How to present yourself personally and professionally?
  • How to represent your company and your superior(s)?
  • How to give a short presentation?

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Benefits

  • You expand your intercultural competency and improve your business English.
  • You are motivated to speak only in English during the training and to practice new and useful expressions.
  • You learn to communicate in a spontaneous, natural, correct and effective manner on the telephone, in correspondence and face-to-face.
  • You can practice daily situations through role playing.

Methods

Theory input, role play, presentations, individual, group and plenary exercises, working in pairs, case studies, exchange of experience. The training is driven by the participants' willingness to speak English and by their active participation in the seminar.

Who should attend

Assistants, secretaries and administrative staff who work in an international context.

Minimal requirements: good secondary school (”Realschule”) English skills or similar education.

This seminar is available as part of course:

Lehrgang Geprüfte:r Internationale:r Management-Assistent:in

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Statements from participants

"The trainer was very flexible and was able to give excellent advice on practical topics!"

Eva Majgl
PROBAT-WERKE von Gimborn Maschinenfabrik GmbH, Emmerich am Rhein

Seminar Reviews of „The International Assistant“

4.9 of 5
by 241 reviews
Seminar content:
4.8
Content comprehensibility:
4.9
Practical relevance:
4.8
Up-to-dateness:
4.8
Seminar materials:
4.8
Trainer expertise:
5
Participant orientation:
4.9
Method variety:
4.9
Also available as live online event
  • Customised for your needs
  • On-site for multiple employees
  • Save time and travelling expenses

Pricing upon request.

Request

Questions about a booking?

+49 761 595339-11

inhouse@haufe-akademie.de

Booking number
In-person: 7886
Live online: 33527
Training in English | Präsenz oder Online
Participation fee
€ 1.440,- excl. VAT
Dates preview
Flex warranty
If the face-to-face event cannot take place due to Corona, we will book you in good time and free of charge to a live online event: same date, digital instead of on-site!
More information
28.-29.10.21  (flex warranty)
Days & Times

Thursday, 28.10.2021
9:00 AM - 5:00 PM

Friday, 29.10.2021
8:30 AM - 4:30 PM

Seminar in English
20.-21.01.22
Live-Online
Module times

Thursday, 20.01.2022
9:00 AM - 5:00 PM

Friday, 21.01.2022
8:30 AM - 4:30 PM

Seminar in English
21.-22.04.22 (flex warranty)
Frankfurt a. M./Oberursel
Days & Times

Thursday, 21.04.2022
9:00 AM - 5:00 PM

Friday, 22.04.2022
8:30 AM - 4:30 PM

Seminar in English
14.-15.07.22 (flex warranty)
Hamburg
Days & Times

Thursday, 14.07.2022
9:00 AM - 5:00 PM

Friday, 15.07.2022
8:30 AM - 4:30 PM

Seminar in English
Further Dates
5 events beginning 28.10.2021
available in 4 locations and also online
Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
flex warranty
Haufe Summer AcademyPart of the Summer Academy
Consultation and contact
The Haufe Akademie

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  • High practical relevance
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Booking numberIn-person: 7886Live online: 33527
Participation fee and detailed information
Please refer to the corresponding tabs for participation fees and detailed information on the live online and in-person events.
Booking number: 7886
Participation fee
€ 1.440,- excl. VAT
€ 1.713,60 incl. VAT
Details
2 days
Please refer to the course details for the times of the appointments.
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Booking number: 33527
Participation fee
€ 1.440,- excl. VAT
€ 1.713,60 incl. VAT
Details
2 days
Please refer to the course details for the times of the appointments.
Technical notes

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28.-29.10.21
Seminar in English
Berlin
Venue

SANA Hotel

Days & Times

Thursday, 28.10.2021
9:00 AM - 5:00 PM

Friday, 29.10.2021
8:30 AM - 4:30 PM

20.-21.01.22
Seminar in English
Live-Online
Module times

Thursday, 20.01.2022
9:00 AM - 5:00 PM

Friday, 21.01.2022
8:30 AM - 4:30 PM

21.-22.04.22
Seminar in English
Frankfurt a. M./Oberursel
Days & Times

Thursday, 21.04.2022
9:00 AM - 5:00 PM

Friday, 22.04.2022
8:30 AM - 4:30 PM

14.-15.07.22
Seminar in English
Hamburg
Days & Times

Thursday, 14.07.2022
9:00 AM - 5:00 PM

Friday, 15.07.2022
8:30 AM - 4:30 PM

26.-27.09.22
Seminar in English
München
Days & Times

Monday, 26.09.2022
9:00 AM - 5:00 PM

Tuesday, 27.09.2022
8:30 AM - 4:30 PM

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
flex warranty
Haufe Summer AcademyPart of the Summer Academy
Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 35,000 participants in 3,600 in-house trainings relied on the Haufe Akademie!


Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 35,000 participants in 3,600 in-house trainings relied on the Haufe Akademie!


Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 35,000 participants in 3,600 in-house trainings relied on the Haufe Akademie!


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Stephanie Göpfert
Head of Customer Service, and her team are there for you Mo - Fr 8 a.m. - 5:30 p.m.

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