Training in English

The International Assistant

Effective Intercultural Communication

The environment of organizations has become increasingly international. This affects the assistant's function. Mastering foreign languages and intercultural competency are a must. In this training you'll find these aspects combined. You'll work on your professional competence in dealing with foreign business partners and you'll improve your business English. The language during the training is English only.

Inhalte

Intercultural communication and dealing with foreign guests

  • What is culture?
  • How do cultural differences affect behaviour and communication?
  • How to apply this knowlegde in daily work processes?
  • The meaning of non-verbal signals in personal contacts and on the telephone.
  • Tips for non-verbal behaviour in dealing with foreign guests.
  • How to receive guests in a professional manner and entertain them with the right topics?
  • Making small talk with confidence.

Professional telephone conversations

  • How to control the conversation from A to Z, to connect calls, to take a message?
  • Important expressions you should know.
  • How to manage challenging communication partners and difficult situations on the telephone?
  • Work on the participants' own cases.

Modern business correspondence

  • Do´s and Don´ts of international correspondence.
  • Formats of English letters.
  • How to use standard expressions and polite phrases?
  • How to apply a formal and an informal writing style?
  • How to write a set of correspondence based on practical cases?

International meetings

  • Checklists for the preparation and organization of a meeting with international participants.
  • Vocabulary for writing the meeting documents.
  • Writing the agenda and the invitation.
  • How to define a dress code?

Professional and personal presentation

  • How to present yourself personally and professionally?
  • How to represent your company and your superior(s)?
  • How to give a short presentation?

Lernumgebung

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Ihr Nutzen

  • You expand your intercultural competency and improve your business English.
  • You are motivated to speak only in English during the training and to practice new and useful expressions.
  • You learn to communicate in a spontaneous, natural, correct and effective manner on the telephone, in correspondence and face-to-face.
  • You can practice daily situations through role playing.

Trainer:in

Methoden

Theory input, role play, presentations, individual, group and plenary exercises, working in pairs, case studies, exchange of experience. The training is driven by the participants' willingness to speak English and by their active participation in the seminar.

Who should attend

Assistants, secretaries and administrative staff who work in an international context.

Minimal requirements: good secondary school (”Realschule”) English skills or similar education.

Open Badges - Show what you can do.

After successful completion of the event, you will receive a digital certificate from us in the form of an Open Badge. You can download this in your online learning platform and then embed and share it via social media. With Open Badges you can show online what competences you have.

Read more

Attendees comments

"The trainer was very flexible and was able to give excellent advice on practical topics!"

Eva Majgl
PROBAT-WERKE von Gimborn Maschinenfabrik GmbH, Emmerich am Rhein

Seminar Reviews of „The International Assistant“

4.9 of 5
by 246 reviews
Seminar content:
4.8
Content comprehensibility:
4.9
Practical relevance:
4.8
Up-to-dateness:
4.8
Seminar materials:
4.8
Trainer expertise:
5
Participant orientation:
4.9
Method variety:
4.9
On-site training together more
Booking number
7886
€ 1.540,- plus VAT
2 days
in 3 locations
3 Events
EN
In-person trainings
Joint online training more
Booking number
33527
Check back for price
2 days
Online
0 Events
EN
Live online events
Exclusively for your employees more
Pricing upon request
  • Demand-oriented adaptations possible
  • On-site or live online for multiple employees
  • Save time and travelling expenses
2 days
In-person or Online

This seminar is available as part of course:

Lehrgang Geprüfte:r Internationale:r Management-Assistent:in

Start dates and details

0 events
04.05.2023
Berlin
Booking number: 7886
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
relexa Hotel Stuttgarter Hof
relexa Hotel Stuttgarter Hof
Anhalter Straße 8-9, 10963 Berlin
Room rate starting from € 102,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 04.05.2023

9:00 AM - 5:00 PM

Friday, 05.05.2023

8:30 AM - 4:30 PM

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

24.08.2023
Stuttgart
Booking number: 7886
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Parkhotel Messe-Airport
Parkhotel Messe-Airport
Filderbahnstrasse 2, 70771 Stuttgart
Room rate starting from € 150,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 24.08.2023

9:00 AM - 5:00 PM

Friday, 25.08.2023

8:30 AM - 4:30 PM

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

22.02.2024
Hamburg
Booking number: 7886
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Arcotel Rubin
Arcotel Rubin
Steindamm 63, 20099 Hamburg
Room rate starting from € 136,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 22.02.2024

9:00 AM - 5:00 PM

Friday, 23.02.2024

8:30 AM - 4:30 PM

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
flex warranty
Booking number: 7886
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Details
2 days
limited number of participants
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Booking number: 33527
Check back for price
Details
2 days
limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and travelling expenses
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

Über uns – Die Haufe Akademie

Seit 1978 Ihr Optimierer, Innovator und Begleiter–
Ihr professioneller Partner für berufliche Weiterbildung und Seminare, Schulungen und aktuelle Tagungen.

Ob vor Ort, Live-Online oder Inhouse - unsere individuellen Lösungen, unser Anspruch auf höchste Beratungskompetenz und auf Sie abgestimmte Weiterbildung, vereinfachen den Erwerb von Kompetenzen für die Arbeitswelt der Zukunft und erleichtern nachhaltig die berufliche Weiterentwicklung.

Unsere professionellen Unternehmenslösungen und Organisationsentwicklungsprogramme, ein breites Seminar-Angebot, individuelles Coaching und unsere flexiblen Formate unterstützen HR-Verantwortliche und Entscheider:innen bei der Zukunftsgestaltung und Personalentwicklung von Mitarbeitenden, firmeninternen Teams und Unternehmen.

Erleben Sie bei uns auch von zu Hause aus die Vorzüge einer Online Weiterbildung. Unsere Online-Formate entsprechen den höchsten Ansprüchen an Qualität und stehen den Präsenzveranstaltungen auch in der Praxisnähe in nichts nach. Gemeinsam Live-Online lernen in interaktiven Gruppen oder auch digital zu einem Zeitpunkt Ihrer Wahl.

2.230 Weiterbildungen
484.500 Lerner:innen pro Jahr
Über 95% positive Bewertungen
1.700 Trainer:innen, Coach:innen und Berater:innen
13.500 durchgeführte Trainings pro Jahr
Do you have any questions?
Call us or send an email
We are there for you Mo - Fr 8 a.m. - 5:00 p.m.
Stephanie Göpfert
Head of Customer Service

Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Your message to us
*Mandatory fields