training
This training is held in German.
Misunderstandings put a strain on the working atmosphere and can lead to conflicts. Misunderstandings occur even more frequently in international cooperation. This can be due to linguistic or intercultural reasons. This makes it all the more important to know how conflict situations arise and which different values and basic assumptions play a role. You will learn tools to recognize conflicts in an intercultural context in good time, to avoid them more easily and to resolve them.
Contents
Mastering intercultural conflicts!
Basics of conflict management
- Recognize and analyze conflicts.
- Causes of conflict.
- Conflicting parties - where do conflicts arise?
Conflict management in intercultural cooperation
- Challenges in intercultural cooperation.
- Conflicts in international teams, groups and global organizations.
- Different ways of dealing with conflicts.
Recognize and analyze conflicts and consider the cultural dimensions
- Basic forms of human behavior in different cultures.
- Symptoms of intercultural conflicts.
- Recognize potential for conflict in intercultural contexts.
- Different approaches to building trust.
- Dealing with different communication styles.
- Intercultural understanding of roles and hierarchies, power distance and leadership.
- Relationship between supervisors and employees.
- Different perception of time.
- Dealing with rules, organization, project planning.
- Dynamics of escalation in intercultural conflicts.
Conflict issues in international and intercultural cooperation
- Conflicts of values.
- Conflicts of standards.
- Conflicts of objectives and interests.
- Role conflicts.
- Valuation conflicts.
- Relationship conflicts.
- Distribution conflicts.
- Is every conflict in international cooperation an intercultural conflict?
Resolving conflicts - conflict resolution techniques
- Basic patterns of conflict resolution in international and intercultural contexts.
- What helps in intercultural conflict: key questions for conflict analysis.
- Diversity of strategies in international and intercultural conflicts.
- Unraveling complex cultural backgrounds - back to simplicity.
- Perceive different perspectives.
- Communication in intercultural conflicts.
- Represent your own interests and wishes in an intercultural context.
- Exchange and comparison of individual cultural perspectives.
- Dealing with cultural resistance.
- Utilization of intercultural tension potentials.
- Finding common and sustainable solutions in international and intercultural conflicts.
- End chronic conflicts appropriately.
Self-reflection and cultural sensitivity
- Get to know your own conflict patterns.
- Recognize your own attitude to intercultural conflicts.
Collegial case consultation
- Work on your own cases in the group of participants.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
The attendees
- know how to communicate and act purposefully and successfully.
- expand their options and tools for difficult situations.
- understand better which situations are difficult for them.
- know their own patterns in conflicts.
- can apply tried and tested tools for conflict resolution.
- know how to speak plainly without alienating their conversation partners.
- can make a targeted contribution to conflict resolution and a positive working atmosphere.
- improve their communication skills and increase their conflict resolution skills.
- increase their own stability, self-confidence and composure.
Methods
Trainer input, interactive and experience-oriented exercises, discussions, exchange of experiences and peer case consultation.
Recommended for
Specialists and managers as well as all employees who want to further develop their conflict resolution skills and work constructively with people from other cultures.
Further recommendations for "They just tick differently: Intercultural conflict management"
Attendees comments
"I particularly liked the fact that specific and important topics were discussed and analyzed directly."
Janina Cremer
Academy of German Cooperatives
"I can recommend the training due to the professional competence, the good structure and the content."
Henrik Dreyer
Röchling Industrial Haren SE & Co. KG
"I particularly liked the trainer's open manner. It brought the training to life."
Vanessa Jost
SRH
"It was a good mix of theory and practice and exercises."
Daniel Schramm
Clariant
"I particularly liked the detailed approach to the participants' case studies."
Kimberley Olbrich
Röchling Industrial SE & Co. KG
Seminar evaluation for "They just tick differently: Intercultural conflict management"
4.7 from 5
with 74 ratings
training content:
4.5
Content comprehensibility:
4.8
Practical relevance:
4.6
Trainer expertise:
4.9
Participant orientation:
4.9
Method variety:
4.6
Learning and shaping a sustainable future
Resolving conflicts with less stress and recognizing needs and motives are future skills that you will learn in this training , among other things. According to our partner, the Inner Development Goals Initiative (IDGs), you are also contributing to a sustainable future. The IDGs have scientifically and globally identified the future skills needed to achieve the United Nations' Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.
On-site training together
Start dates and details
19.11.2025
Hamburg
Booking number:
2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Wednesday, 19.11.2025
09:00 am - 5:30 pm
Thursday, 20.11.2025
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
12.03.2026
Cologne
Booking number:
2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 12.03.2026
09:00 am - 5:30 pm
Friday, 13.03.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
08.06.2026
Frankfurt a. M.
Booking number:
2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 08.06.2026
09:00 am - 5:30 pm
Tuesday, 09.06.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
17.09.2026
Munich
Booking number:
2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 17.09.2026
09:00 am - 5:30 pm
Friday, 18.09.2026
08:30 am - 4:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
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