Contents
Basics of conflict management
- Recognize and analyze conflicts.
- Causes of conflict.
- Conflicting parties - where do conflicts arise?
Conflict management in intercultural cooperation
- Challenges in intercultural cooperation.
- Conflicts in international teams, groups and global organizations.
- Different ways of dealing with conflicts.
Recognize and analyze conflicts and consider the cultural dimensions
- Basic forms of human behavior in different cultures.
- Symptoms of intercultural conflicts.
- Recognize potential for conflict in intercultural contexts:
- Different approaches to building trust.
- Dealing with different communication styles.
- Intercultural understanding of roles and hierarchies, power distance and leadership.
- Relationship between superiors and Employees.
- Different perception of time.
- Dealing with rules, organization, project planning.
- Dynamics of escalation in intercultural conflicts.
Conflict issues in international and intercultural cooperation
- Conflicts of values.
- Conflicts of standards.
- Conflicts of objectives and interests.
- Role conflicts.
- Valuation conflicts.
- Relationship conflicts.
- Distribution conflicts.
- Is every conflict in international cooperation an intercultural conflict?
Resolving conflicts - conflict resolution techniques
- Basic patterns of conflict resolution in international and intercultural contexts.
- What helps in intercultural conflict: key questions for conflict analysis.
- Diversity of strategies in international and intercultural conflicts.
- Unraveling complex cultural backgrounds - back to simplicity.
- Perceive different perspectives.
- Communication in intercultural conflicts.
- Represent your own interests and wishes in an intercultural context.
- Exchange and comparison of individual cultural perspectives.
- Dealing with cultural resistance.
- Utilization of intercultural tension potentials.
- Finding common and sustainable solutions in international and intercultural conflicts.
- End chronic conflicts appropriately.
Self-reflection and cultural sensitivity
- Get to know your own conflict patterns.
- Recognize your own attitude to intercultural conflicts.
Collegial case consultation
- Work on your own cases in the group of participants.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
The participants
- know the basic theories and models of intercultural conflict management.
- are able to identify intercultural conflicts and describe the cultural differences that have led to these conflicts.
- can apply techniques to resolve intercultural conflicts.
- reflect on their own cultural prejudices and stereotypes and can suggest measures to overcome these prejudices.
- increase their personal cultural sensitivity.
Methods
Trainer input, interactive and experience-oriented exercises, discussions, exchange of experiences and peer case consultation.
Recommended for
Specialists and managers as well as all Employees who want to further develop their conflict resolution skills and work constructively with people from other cultures.
Further recommendations for "They just tick differently: Intercultural conflict management"
Attendees comments
"I particularly liked the fact that specific and important topics were discussed and analyzed directly."

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Learning and shaping a sustainable future
Resolving conflicts with less stress and recognizing needs and motives are future skills that you will learn in this training , among others. According to our partner, the Inner Development Goals Initiative (IDGs), you will also be contributing to a sustainable future. The IDGs have scientifically and globally identified the future skills needed to achieve the United Nations Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.
Start dates and details
Wednesday, 16.07.2025
09:00 am - 5:30 pm
Thursday, 17.07.2025
08:30 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 19.11.2025
09:00 am - 5:30 pm
Thursday, 20.11.2025
08:30 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 12.03.2026
09:00 am - 5:30 pm
Friday, 13.03.2026
08:30 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.