training
New concept

They just tick differently: intercultural conflict management

Strengthening international cooperation and achieving goals more easily

This training is held in German.
Conflicts in the workplace are commonplace and often useful, but they cost us energy and time. in a globalized working world, conflicts are often intercultural in nature. Misunderstandings occur even more frequently in international cooperation. Unresolved misunderstandings can put a strain on the working atmosphere. It is therefore important to recognize and resolve intercultural conflicts quickly. Learn how conflict situations arise and which different values and basic assumptions play a role. You will learn tools on how to recognize conflicts in an intercultural context in good time and how to avoid and resolve them more easily in order to ensure successful cooperation.

Contents

Mastering intercultural conflicts!

Basics of conflict management

  • Recognize and analyze conflicts.
  • Causes of conflict.
  • Conflicting parties - where do conflicts arise?

Conflict management in intercultural cooperation

  • Challenges in intercultural cooperation.
  • Conflicts in international teams, groups and global organizations.
  • Different ways of dealing with conflicts.

Recognize and analyze conflicts and consider the cultural dimensions

  • Basic forms of human behavior in different cultures.
  • Symptoms of intercultural conflicts.
  • Recognize potential for conflict in intercultural contexts:
  • Different approaches to building trust.
  • Dealing with different communication styles.
  • Intercultural understanding of roles and hierarchies, power distance and leadership.
  • Relationship between superiors and Employees.
  • Different perception of time.
  • Dealing with rules, organization, project planning.
  • Dynamics of escalation in intercultural conflicts.

Conflict issues in international and intercultural cooperation

  • Conflicts of values.
  • Conflicts of standards.
  • Conflicts of objectives and interests.
  • Role conflicts.
  • Valuation conflicts.
  • Relationship conflicts.
  • Distribution conflicts.
  • Is every conflict in international cooperation an intercultural conflict?

Resolving conflicts - conflict resolution techniques

  • Basic patterns of conflict resolution in international and intercultural contexts.
  • What helps in intercultural conflict: key questions for conflict analysis.
  • Diversity of strategies in international and intercultural conflicts.
  • Unraveling complex cultural backgrounds - back to simplicity.
  • Perceive different perspectives.
  • Communication in intercultural conflicts.
  • Represent your own interests and wishes in an intercultural context.
  • Exchange and comparison of individual cultural perspectives.
  • Dealing with cultural resistance.
  • Utilization of intercultural tension potentials.
  • Finding common and sustainable solutions in international and intercultural conflicts.
  • End chronic conflicts appropriately.

Self-reflection and cultural sensitivity

  • Get to know your own conflict patterns.
  • Recognize your own attitude to intercultural conflicts.

Collegial case consultation

  • Work on your own cases in the group of participants.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

The participants

  • know the basic theories and models of intercultural conflict management.
  • are able to identify intercultural conflicts and describe the cultural differences that have led to these conflicts.
  • can apply techniques to resolve intercultural conflicts.
  • reflect on their own cultural prejudices and stereotypes and can suggest measures to overcome these prejudices.
  • increase their personal cultural sensitivity.

Methods

Trainer input, interactive and experience-oriented exercises, discussions, exchange of experiences and peer case consultation.

Recommended for

Specialists and managers as well as all Employees who want to further develop their conflict resolution skills and work constructively with people from other cultures.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "They just tick differently: Intercultural conflict management"

Attendees comments

"I particularly liked the fact that specific and important topics were discussed and analyzed directly."

Janina Cremer
Academy of German Cooperatives

Seminar evaluation for "They just tick differently: Intercultural conflict management"

4.7 from 5
with 74 ratings
training content:
4.5
Content comprehensibility:
4.8
Practical relevance:
4.6
Trainer expertise:
4.9
Participant orientation:
4.9
Method variety:
4.6
View into the product

Here you can get impressions of the training as well as information about the training topic.

Articles, interviews or whitepapers on the topic

Competence in dealing with intercultural conflicts

Competence in dealing with intercultural conflicts "Imagine what my colleague from France (or India or Brazil or...) got up to again last week: We discussed and negotiated at length what the next steps in the project would be and what he would have to deliver. I even recorded it in the minutes. [...]

Learn more here

Articles, interviews or whitepapers on the topic

Competence in dealing with intercultural conflicts

Competence in dealing with intercultural conflicts "Imagine what my colleague from France (or India or Brazil or...) got up to again last week: We discussed and negotiated at length what the next steps in the project would be and what he would have to deliver. I even recorded it in the minutes. [...]

Learn more here

 

IDGs and SDGs

 

Learning and shaping a sustainable future

Resolving conflicts with less stress and recognizing needs and motives are future skills that you will learn in this training , among others. According to our partner, the Inner Development Goals Initiative (IDGs), you will also be contributing to a sustainable future. The IDGs have scientifically and globally identified the future skills needed to achieve the United Nations Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.

 

On-site training together
Booking number
2286
€ 1.540,- plus VAT
2 days
in 3 locations
3 Events
German
Events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Start dates and details

  Select time period
0 events
16.07.2025
Stuttgart
Booking number: 2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mövenpick Hotel Stuttgart Messe&Congress
Mövenpick Hotel Stuttgart Messe&Congress
Flughafenstraße 43, 70629 Stuttgart
Room rate: € 136,25 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 16.07.2025

09:00 am - 5:30 pm

Thursday, 17.07.2025

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

19.11.2025
Hamburg
Booking number: 2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Leonardo Hotel Hamburg-Stillhorn
Leonardo Hotel Hamburg-Stillhorn
Stillhorner Weg 40, 21109 Hamburg
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 19.11.2025

09:00 am - 5:30 pm

Thursday, 20.11.2025

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

12.03.2026
Cologne
Booking number: 2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel Köln West
Mercure Hotel Cologne West
Horbeller Str. 1, 50858 Cologne
Room rate: € 102,79 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 12.03.2026

09:00 am - 5:30 pm

Friday, 13.03.2026

08:30 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
Booking number: 2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Booking number: 2286
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Book later
You are welcome to make a non-binding advance reservation.
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