Training

4.7

(29)

Constructive and capable of acting in difficult situations

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This training is held in German.

Sometimes it's just enough! When emotionally charged situations become more frequent in everyday working life, it is particularly important to maintain a stable inner attitude. So that you can continue to act with self-determination instead of losing yourself in defensiveness and feelings of powerlessness. In this practice-oriented training training course, you will practise immediate measures that can be implemented quickly, enabling you to stay calm and act in a goal-oriented manner even in the most difficult situations. Learn how to use constructive communication and consciously align your inner focus to cope with everyday stress in the best possible and calm way.

Module 1: Online training

3.5 hours + self-study phase

Calm and capable of acting in challenging situations

The 3 influencing factors: language, focus and physiology.
Language: Why talking often doesn't help much and what you can do anyway.
Focus: Finding and maintaining your own focus and acting constructively.
Physiology: Immediately applicable behavioral strategies for critical situations.

Module 2: Online training

3 hours + self-study phase

Communicate consciously and clearly

You will learn further and more in-depth ways of using language effectively in everyday (working) life.
Communicate clearly: State the decisive facts instead of struggling with interpretations.
Saying no: representing your own concerns constructively.
Ask efficient questions: Get helpful answers.
Questions = demands? A serious difference and how you can deal with it.

Self-study phase: Application in everyday life

Implementation of the self-developed behavioral strategy in everyday life.
Reflection on effectiveness.

Module 3: Online training

1.5 hours + self-learning phase

Constructive communication in your everyday life: from intention to action

Practice-oriented case work with individual concerns.
Tips for your development.
Clarification of open questions on theory and practice.
Reflection and feedback from participants and trainer.
Conclusion.

Self-study phase: Application in everyday life

Refining the approach in an overwhelming situation.
In-depth exercises on communication and perception.
Get active yourself!
Exchange experiences with the learning partner in order to identify facts more quickly and develop more effective questions.
Consolidate the experience in everyday life and collect questions for the final webinar.

Staying constructive - but how?

The 3 important influencing factors:

Language: Use it effectively, communicate clearly without ending the conversation.
Physiology: Action strategies for tense and conflict-laden situations.
Focus: Finding and maintaining your own focus and acting constructively.

In this training , you will learn how you can remain constructive in any situation and represent your concerns - without bending or jeopardizing relationships. You will learn how you can expand your room for maneuver in difficult situations through clear communication and a constructive attitude and what else can support you.

In the live online seminars, you will receive valuable tips and tried-and-tested methods for challenging situations. For optimal knowledge transfer, you will have the opportunity to critically test the behavioral strategies developed in your everyday life between the modules.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

You will learn highly effective, immediately applicable behavioral strategies for challenging (crisis) situations.
You will learn the three most important levers for influencing your own situation quickly and effectively.
You know how to remain capable of acting even in tense and conflict-laden situations.
You will learn how to get to the point in critical situations and still keep the conversation going.
You will learn how you can stand up for your cause without jeopardizing the relationship.
You develop everyday ways of representing your concerns to people or customers higher up in the hierarchy.
You will receive professional feedback on the issues you bring with you.

trainer

Gerd Bauer

Methods

trainer, case/best-practice examples, interactive development of the content in the team, self-awareness and self-reflection, numerous exercise sequences with individual feedback as well as discussion and exchange of experience. Between modules, you will work on transfer tasks in self-study.

Recommended for

Specialists and managers, project managers, consultants and all employees who find themselves in a challenging situation and want to quickly regain their effectiveness and ability to act.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Further recommendations for "Constructive and capable of acting in difficult situations"

Saying no: how to set boundaries in everyday working life

Giving and receiving feedback professionally

I'll be right there! Constructive communication under pressure

Attendees comments

"The content was conveyed well and the speakers are really very good."

Uwe Müller

Knauf Gips KG

Seminar evaluation for "Constructive and capable of acting in difficult situations"

4.7 from 5

with 29 ratings

training content:

4.8

Content comprehensibility:

4.9

Practical relevance:

4.4

Trainer expertise:

4.8

Participant orientation:

4.9

Method variety:

4.6

Joint online training

Booking number
31533

€ 890,- plus VAT

Details

8 hours online ...

Online

2 Events

German

Events

Train several employees internally

Pricing upon request

Customized training courses according to your needs
Directly at your premises or online
Cost advantage from 5 participants
We contact you within 24 hours (Mon-Fri)

8 hours online training + self-study phases

In-person or Online

Request

Start dates and details

07.10.2025

Live online

Details

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Course

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Technical notes

We use various software to conduct our online events.

To the system check

Modules

8 hours online training + self-study phases

Limited number of participants

Online training

Calm and capable of acting in challenging situations

Date

07.10.2025

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Communicate consciously and clearly

Date

09.10.2025

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Constructive communication in your everyday life: from intention to action

Date

16.10.2025

Course

zoom

Schedule

Start 09:00 am, end approx. 10:30 am

26.01.2026

Live online

Details

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Course

zoom

Technical notes

We use various software to conduct our online events.

To the system check

Modules

8 hours online training + self-study phases

Limited number of participants

Online training

Calm and capable of acting in challenging situations

Date

26.01.2026

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Communicate consciously and clearly

Date

28.01.2026

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Constructive communication in your everyday life: from intention to action

Date

04.02.2026

Course

zoom

Schedule

Start 09:00 am, end approx. 10:30 am

Sufficient places are still free.

Don't wait too long to book.

Fully booked.

Training is guaranteed to take place

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Details

8 hours online training + self-study phases

Limited number of participants

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Details

8 hours online training + self-study phases

Limited number of participants

Book later

You are welcome to make a non-binding advance reservation.

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