Record, analyze and improve processes
Targeted optimization of existing processes in the company
4.6
Basics of process management
- Definition and basic logic of process management.
- Process map and design levels of process visualization.
Visualization of processes - EPK and BPMN
- EPC: Event-driven process chain.
- BPMN: Business Process Model and Notation.
- Advantages, disadvantages and areas of application of the presentation methods.
- The most important symbols and how to use them.
- Level of detail ("granularity") of the design levels for identifying potential.
Analysis and optimization of actual processes
- 10 steps to process optimization.
- The SIPOC analysis (Suppliers - Inputs - Process - Outputs - Customers).
- Methodical search for optimization possibilities.
- Performance and waste types and their visualization in the process.
- Perform error analysis using Ishikawa.
- Interface analysis.
- Identify, evaluate, prioritize and implement immediate and improvement measures.
Moderation of workshops - basics
- Questioning techniques, roles, structure and procedure.
The process organization
- The basic organizational principles as a starting point for successful process management.
Your digital add-on: In addition to the training, you’ll receive free access afterward to a guide on how to use AI as your personal learning transfer assistant or coach to successfully apply what you’ve learned to your daily work.
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
- You know how to collect and visualize actual processes in a meaningful way.
- You will learn to analyze and optimize actual processes step by step.
- You know the two most important visualization standards and can decide which one is best for you.
- You know the most important roles in process management and their tasks.
The building blocks of this training course are developed using practical examples. Through keynote speeches and many practical exercises, you will experience the potential and limitations of the methods and tools presented. You will learn to differentiate between the levels of an organization in terms of process management and to analyse them using suitable methods. Selected tools from the 10-step logic will be tried out together in group work during the training. You can contribute your perspective and specific questions to the training.
- Specialists and managers who are responsible for process management and want to get a basic introduction to the topic.
- employees from the areas of quality management, production and operations.
- process managers and process analysts, process owners who want to deepen their knowledge.
- project managers who want to implement process optimizations in their projects.
- People who are responsible for increasing efficiency and improving processes in their organization.
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- Customized training courses
- Direct application in practice
- Efficient use of time and resources
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Start dates and details
Monday, 14.09.2026
09:00 am - 5:00 pm
Tuesday, 15.09.2026
09:00 am - 5:00 pm
Wednesday, 16.09.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 28.09.2026
09:00 am - 5:00 pm
Tuesday, 29.09.2026
09:00 am - 5:00 pm
Wednesday, 30.09.2026
09:00 am - 5:00 pm
Monday, 12.10.2026
09:00 am - 5:00 pm
Tuesday, 13.10.2026
09:00 am - 5:00 pm
Wednesday, 14.10.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 04.11.2026
09:00 am - 5:00 pm
Thursday, 05.11.2026
09:00 am - 5:00 pm
Friday, 06.11.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 11.11.2026
09:00 am - 5:00 pm
Thursday, 12.11.2026
09:00 am - 5:00 pm
Friday, 13.11.2026
09:00 am - 5:00 pm
Monday, 23.11.2026
09:00 am - 5:00 pm
Tuesday, 24.11.2026
09:00 am - 5:00 pm
Wednesday, 25.11.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 30.11.2026
09:00 am - 5:00 pm
Tuesday, 01.12.2026
09:00 am - 5:00 pm
Wednesday, 02.12.2026
09:00 am - 5:00 pm
Wednesday, 09.12.2026
09:00 am - 5:00 pm
Thursday, 10.12.2026
09:00 am - 5:00 pm
Friday, 11.12.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 14.12.2026
09:00 am - 5:00 pm
Tuesday, 15.12.2026
09:00 am - 5:00 pm
Wednesday, 16.12.2026
09:00 am - 5:00 pm
Wednesday, 20.01.2027
09:00 am - 5:00 pm
Thursday, 21.01.2027
09:00 am - 5:00 pm
Friday, 22.01.2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 01.02.2027
09:00 am - 5:00 pm
Tuesday, 02.02.2027
09:00 am - 5:00 pm
Wednesday, 03.02.2027
09:00 am - 5:00 pm
Monday, 22.02.2027
09:00 am - 5:00 pm
Tuesday, 23.02.2027
09:00 am - 5:00 pm
Wednesday, 24.02.2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 08.03.2027
09:00 am - 5:00 pm
Tuesday, 09.03.2027
09:00 am - 5:00 pm
Wednesday, 10.03.2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 15.03.2027
09:00 am - 5:00 pm
Tuesday, 16.03.2027
09:00 am - 5:00 pm
Wednesday, 17.03.2027
09:00 am - 5:00 pm
Monday, April 5, 2027
09:00 am - 5:00 pm
Tuesday, April 6, 2027
09:00 am - 5:00 pm
Wednesday, April 7, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, April 19, 2027
09:00 am - 5:00 pm
Tuesday, April 20, 2027
09:00 am - 5:00 pm
Wednesday, April 21, 2027
09:00 am - 5:00 pm
Monday, May 10, 2027
09:00 am - 5:00 pm
Tuesday, May 11, 2027
09:00 am - 5:00 pm
Wednesday, May 12, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, June 2, 2027
09:00 am - 5:00 pm
Thursday, June 3, 2027
09:00 am - 5:00 pm
Friday, June 4, 2027
09:00 am - 5:00 pm
Monday, June 7, 2027
09:00 am - 5:00 pm
Tuesday, June 8, 2027
09:00 am - 5:00 pm
Wednesday, June 9, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, June 14, 2027
09:00 am - 5:00 pm
Tuesday, June 15, 2027
09:00 am - 5:00 pm
Wednesday, June 16, 2027
09:00 am - 5:00 pm
Wednesday, June 23, 2027
09:00 am - 5:00 pm
Thursday, June 24, 2027
09:00 am - 5:00 pm
Friday, June 25, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, July 5, 2027
09:00 am - 5:00 pm
Tuesday, July 6, 2027
09:00 am - 5:00 pm
Wednesday, July 7, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, July 19, 2027
09:00 am - 5:00 pm
Tuesday, July 20, 2027
09:00 am - 5:00 pm
Wednesday, July 21, 2027
09:00 am - 5:00 pm
Monday, August 2, 2027
09:00 am - 5:00 pm
Tuesday, August 3, 2027
09:00 am - 5:00 pm
Wednesday, August 4, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, September 6, 2027
09:00 am - 5:00 pm
Tuesday, September 7, 2027
09:00 am - 5:00 pm
Wednesday, September 8, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, September 13, 2027
09:00 am - 5:00 pm
Tuesday, September 14, 2027
09:00 am - 5:00 pm
Wednesday, September 15, 2027
09:00 am - 5:00 pm
Monday, September 20, 2027
09:00 am - 5:00 pm
Tuesday, September 21, 2027
09:00 am - 5:00 pm
Wednesday, September 22, 2027
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take placeThe next booking ensures this course will take place- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
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FAQ
Successful process optimization begins with a structured assessment of the current workflow. In this training, you’ll learn to systematically document, visualize, and analyze existing processes step by step. In doing so, you’ll examine, among other things, types of value-added activities and waste, interfaces, and potential areas for optimization. Using a clear approach, you’ll be able to develop, evaluate, and prioritize appropriate measures. This will enable you to improve processes in a transparent manner, with a focus on process quality, costs, and lead times.
Weaknesses often arise from inefficient processes, problematic interfaces, unnecessary steps, or other forms of waste. In this training, you’ll learn to methodically examine existing processes and systematically analyze possible causes. Using the Ishikawa method, for example, you can examine the causes of errors in a structured way. You’ll also learn to identify types of performance and waste within the process. This will enable you to assess more precisely where improvements make sense and which measures should be prioritized.
Clear process visualization creates transparency and makes it easier to understand workflows and dependencies. In this training, you’ll learn about two important standards for representing processes: EPK and BPMN. You’ll explore their areas of application, advantages and disadvantages, and the most important symbols. You’ll also learn how to choose the appropriate level of detail. This will enable you to visualize processes clearly and create a solid foundation for process analysis and process optimization.
Interfaces are where different process steps, roles, and areas of responsibility intersect. It is precisely at these points that delays, coordination issues, or unnecessary effort can arise. In this training, you will learn to systematically analyze interfaces and assess their significance for the overall process. This will enable you to identify areas with potential for optimization and determine which improvement measures are appropriate for a more efficient workflow.
When analyzing and improving processes, it is often helpful to bring together the knowledge of various stakeholders. That’s why this training course will also teach you the basics of facilitating workshops. This includes questioning techniques, roles, and the appropriate structure and flow of a workshop. This will enable you to incorporate relevant perspectives in a structured way, collaboratively identify opportunities for improvement, and address specific issues from your day-to-day work in a more targeted manner.
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