Keep cool: Serenity training for the assistant

Dealing with your own emotions

• Emotional intelligence - what is it and what benefits does it have in everyday working life?
• Identify your own irritants, "red buttons" and develop strategies for de-escalation.
• Accepting feelings and remaining capable of acting in emotional situations.
• Recognize and "reframe" your own inner drivers.

Knowledge of human nature and emotional management

• First impression and intuition.
• Empathy: Recognizing and understanding the feelings of others and reacting appropriately.
• Reflection on own patterns, strengths and areas of development.
• Self-perception versus external perception.
• Feedback and I-messages.

Status games: All a question of attitude?

• Recognize and neutralize manipulation.
• Once again caught between two stools? The sandwich position dilemma.
• Embodiment: theory, methods, practice.

The new serenity

• It is not others who trigger emotions in us, but we ourselves (The ABC model according to Dr. A. Ellis).
• Develop strategies for dealing with irritating topics.
• Situation analysis of emotional conflict situations in your day-to-day work.
• Setting yourself apart raises your own status.
• Independence is cool.
• Acceptance and a "Yes, and... attitude".
• Role clarity and self-efficacy.