training

IT controlling in provider management

Managing and coordinating the outsourcing of IT services

This training is held in German.
Increasingly, companies and organizations are outsourcing internal IT functions and IT services to external service providers. For IT outsourcing to have the desired success, IT provider management requires support from IT controlling throughout the entire outsourcing life cycle. Tasks include providing the basis for decisions, managing processes, establishing service reporting with KPIs relevant to management, managing service controlling and continuously evaluating risks and success factors.

Contents

Introduction of IT controlling in provider management

  • Current developments.
  • Motives for IT outsourcing.
  • Definitions of terms.
  • Objectives of IT controlling in IT provider management.

Dimensions and characteristics of IT outsourcing

  • Characteristics of sourcing.
  • Key points of make-or-buy in IT outsourcing.
  • IT processes in IT outsourcing.
  • Effects on the design of IT controlling.

Functions and phases of provider management

Focus of IT controlling in provider management

  • Providing the basis for make-or-buy decisions. 
  • Sustainable management of IT processes (ITIL) on the basis of SLAs.
  • Management-relevant financial and non-financial KPIs. 
  • Service reporting - requirements for the provider.
  • Control through penalty payments.
  • Ongoing assessment of risks and success factors.

Use of instruments and tools

  • IT service catalog as the basis for service provision and billing.
  • Price and cost models in IT provider management.
  • Ongoing reporting on the ITIL processes.
  • Technical monitoring.

Recommendations and implementation tips from practice

The participants have the opportunity to bring in their own questions.

Learning environment

Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.

Your benefit

  • You will learn the basics, phases and objectives of IT provider management.
  • You will receive an overview of all topics relevant to IT controlling in IT provider management.
  • You will be able to assess which focal points you should select for setting up or expanding your controlling system in IT provider management and which tools should be used.
  • You will receive valuable tips on setting up a key performance indicator and reporting system for managing external IT providers.
  • You will benefit from the group work and discussions as well as the exchange with the other participants and the trainer's many years of professional experience as an IT managing director, IT controller and IT provider manager.

Methods

Practice-oriented lecture, exchange of experience, discussion, group work.

Recommended for

IT controlling managers, IT controllers, IT directors, IT managers, managing directors, CIOs, provider managers, IT service managers and IT purchasers.

Basic knowledge and interest in IT controlling are advantageous. No further prior knowledge is required.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

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Further recommendations for "IT controlling in provider management"

Seminar evaluation for "IT controlling in provider management"

4.7 from 5
with 9 ratings
training content:
4.7
Content comprehensibility:
4.9
Practical relevance:
4.4
Trainer expertise:
4.9
Participant orientation:
4.9
Method variety:
4.9
Joint online training
Booking number
34345
€ 790,- plus VAT
1 day
Online
3 Events
German
Events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
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  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
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16.06.2025
Live-Online
Booking number: 34345
€ 790,- plus VAT.
€ 940.10 incl. VAT.
Course
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Technical notes
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Days & Times
1 day
Limited number of participants

Monday, 16.06.2025

09:00 am - 5:00 pm

05.09.2025
Live-Online
Booking number: 34345
€ 790,- plus VAT.
€ 940.10 incl. VAT.
Course
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Technical notes
We use various software to conduct our online events.
Days & Times
1 day
Limited number of participants

Friday, 05.09.2025

09:00 am - 5:00 pm

25.11.2025
Live-Online
Booking number: 34345
€ 790,- plus VAT.
€ 940.10 incl. VAT.
Course
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Technical notes
We use various software to conduct our online events.
Days & Times
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Limited number of participants

Tuesday, 25.11.2025

09:00 am - 5:00 pm

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Booking number: 34345
€ 790,- plus VAT.
€ 940.10 incl. VAT.
Details
1 day
Limited number of participants
Booking number: 34345
€ 790,- plus VAT.
€ 940.10 incl. VAT.
Details
1 day
Limited number of participants
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