Contents
Content and thematic preparation
- Familiarize yourself with and empathize with the situation of your employees.
- Distinguish between “don’t want” and “can’t” problems.
- Initiate self-responsibility among employees.
Structure of an appreciative criticism discussion
- Adapt and use the guide for preparing and conducting critique discussions.
- Reflect on the situation of employees using a current leadership model.
- Develop and formulate tailored options to support employees in their respective tasks.
Your own attitude during critical discussions
- Reflect on your own relationship to critical discussions.
- Find the right time for a conversation.
- Formulate a situation concretely, but without accusation.
Giving and receiving feedback
- How can you give feedback in a positive and constructive way?
- How can you receive feedback in an open and constructive way?
- Know and apply the rules for feedback.
- Enable mutual understanding through active listening.
Methods and techniques for successful and effective criticism discussions
- The art of asking precise questions.
- Know and use effective and appropriate question forms.
- Effectively identify and solve problems to improve the situation.
- Dealing with difficult situations and difficult contacts .
Learning environment
Once you have registered, you will find useful information, downloads and extra services relating to this training course in your online learning environment.
Your benefit
In this training learn in a focused way...
- how to conduct critical conversations clearly, appreciatively and purposefully.
- how to prevent conflicts through de-escalating criticism discussions.
- new techniques and effective methods for successful conversation.
- how to remain confident and self-assured in difficult conversations.
- Know ways to effectively identify and solve problems when talking to your employees.
Methods
Theoretical input, practical exercises and concrete case studies. Feedback from trainer and group, individual reflections and group work.
Recommended for
This training is aimed at managers who want to develop their skills in feedback and criticism discussions in an effective and beneficial way.
Seminar evaluation of “Crash Course: Conducting Professional Critique Discussions”







Start dates and details

Tuesday, 16.09.2025
09:00 am - 5:00 pm

Tuesday, 11.11.2025
09:00 am - 5:00 pm

Tuesday, 24.03.2026
09:00 am - 5:00 pm