Crash course: conducting professional critique interviews

Content and thematic preparation

• Familiarize yourself with and empathize with the situation of your employees.
• Distinguish between “don’t want” and “can’t” problems.
• Initiate self-responsibility among employees.

Structure of an appreciative criticism discussion

• Adapt and use the guide for preparing and conducting critique discussions.
• Reflect on the situation of employees using a current leadership model.
• Develop and formulate tailored options to support employees in their respective tasks.

Your own attitude during critical discussions

• Reflect on your own relationship to critical discussions.
• Find the right time for a conversation.
• Formulate a situation concretely, but without accusation.

Giving and receiving feedback

• How can you give feedback in a positive and constructive way?
• How can you receive feedback in an open and constructive way?
• Know and apply the rules for feedback.
• Enable mutual understanding through active listening.

Methods and techniques for successful and effective criticism discussions

• The art of asking precise questions.
• Know and use effective and appropriate question forms.
• Effectively identify and solve problems to improve the situation.
• Dealing with difficult situations and difficult contacts.