pds-futurejobs
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Service Owner

Service Owner

Master Class
Professional Class
Junior Class

Take the next step with this training course and take responsibility for the service offerings in your company. Find out what is involved in a true 360-degree view and learn how to manage and design your services.

Discover content

The Master Class offers you

  • 4 online courses with a total learning period of 16 weeks

  • A combination of live appointments, self-study phases and individual practical coaching

  • Modern service-oriented tools such as Service Decision Report and relevant practical examples

  • A team of trainers with enormous practical experience and methodological expertise

  • Certification by the Mannheim School of Management (HdWM)

Service Owner

Contents of the training

The Future Jobs Class for Service Owners covers all the tasks, aspects and topics associated with the new professional role. Prospective service owners receive help in preparing for and finding their professional role, while existing service owners gain important knowledge about tools and best practices.

Our flexibility guarantee

You can choose the start dates of the courses flexibly. We recommend taking the courses in the order listed. You can select the dates in your shopping cart or after booking. Rebookings are possible free of charge up to four weeks before the start of the event; after that, the fees apply according to Terms and conditions .

Course
1
Conclusion

Booking no:

34881

The service owner in practice: role, tasks and understanding of service

Learn to better understand the role of the service owner, gain an in-depth insight into the tasks and develop a comprehensive understanding of service.

4 weeks
approx. 20 hours
3 webinars & 4 self-study phases
German
Junior, Professional and Master Class
Dates & Details
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Date preview

Start date
Last module
Availability
Location
3.7.2025
31.7.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
10.9.2025
8.10.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
26.11.2025
19.12.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
All dates & contents
Course
2
Conclusion

Booking no:

34882

The toolbox for service owners: successfully controlling and managing services

Learn how to create a transparent service organization and establish iterative processes for continuous development.

4 weeks
approx. 20 hours
3 webinars & 4 self-study phases
German
Junior, Professional and Master Class
Dates & Details
Show less

Date preview

Start date
Last module
Availability
Location
6.8.2025
3.9.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
1.10.2025
29.10.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
7.1.2026
3.2.2026
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
All dates & contents
Course
3
Conclusion

Booking no:

34883

The service owner in customer and stakeholder management

Learn how to manage and harmonize the expectations and requirements of customers, stakeholders, business owners, development and IT operations.

4 weeks
approx. 20 hours
3 webinars & 4 self-study phases
German
Professional and Master Class
Dates & Details
Show less

Date preview

Start date
Last module
Availability
Location
4.6.2025
27.6.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
8.9.2025
29.9.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
5.11.2025
19.11.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
4.2.2026
18.2.2026
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
All dates & contents
Course
4
Conclusion

Booking no:

34884

Strategies for service owners: Aligning the service with business value

Learn how to take business criteria into account when evaluating services, carry out risk analyses and derive service targets.

4 weeks
approx. 20 hours
3 webinars & 4 self-study phases
German
Master Class
Dates & Details
Show less

Date preview

Start date
Last module
Availability
Location
9.7.2025
30.7.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
6.10.2025
30.10.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
3.12.2025
15.12.2025
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
4.3.2026
18.3.2026
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
Live-Online
All dates & contents
Course
Conclusion

Booking no:

35416

E-exam: Master Class Certified Service Owner

At the end of the Master Class, you will develop your own Service Owner profile in a transfer project, which you will present to the trainer and the other participants. You will receive direct individual feedback. Together with a multiple-choice test, this forms the basis for certification as a Certified Service Owner.

4 hours
German
Transfer task / project presentation
Multiple-choice test
Master Class
Dates & Details
Show less

Date preview

Start date
Last module
Availability
Location
Places free
Maximum planning security
Implementation already secured
Hook on!
Next booking secures the
implementation
All dates & contents
Service Owner

Book your Future Jobs Class

To help you find the training that suits you, we offer the Future Jobs Class in three different scopes. In addition to the courses, the Master Class includes personal 1:1 coaching with the trainers, a final exam and certification as a Certified Service Owner.

Booking no.: 35393

Junior Class

€ 2.190,-

plus VAT*
as package price
instead of € 2.480,- plus VAT for single booking
12 % savings
Course 1 and 2
Access to Future Jobs Club & Learning Community 1
Certificates of attendance for all courses
Open Badge Junior Class
Booking no.: 35394

Professional Class

€ 2.990,-

plus VAT*
as package price
instead of € 3.720,- plus VAT for single booking
20 % savings
All the advantages of Junior Class and
Course 1, 2 and 3
Access to extensive e-learning library 2
Open Badge Professional Class
33 % savings
Booking no.: 34880

Master Class

€ 3.790,-

plus VAT*
as package price
instead of € 5.650,- plus VAT for single booking
33 % savings
All the advantages of the Professional Class and
Course 1, 2, 3 and 4
Practical coaching with the trainers3
Final e-exam and project presentation
Certified Service Owner certificate
Open Badge Master Class
Show notes & details on pricing

* All prices are exclusive of 19% VAT. Master Class: €4,510.10 incl. VAT instead of €6,723.50 incl. VAT, Professional Class: €3,558.10 incl. VAT instead of €4,426.80 incl. VAT, Junior Class: €2,606.10 incl. VAT instead of €2,951.20 incl. VAT.

1 Unlimited admission to the Future Jobs Club of the Haufe Akademie with exclusive information and offers. Participation takes place via Microsoft Teams and can be revoked at any time.

2 Unlimited access to selected e-learning courses from the Haufe Akademie Learning World program for a period of twelve months from booking the class.

3 Twice one hour of personal practical coaching with selected trainers from the Master Class. The coaching sessions take place online and can be booked from the start of the first course until three months after taking the exam.

Notes on data privacy

Please note: We use third-party tools for selected events. Participants' personal data will be passed on to them in order to carry out the training program. Further information can be found in our privacy policy. If Miro is used, you can voluntarily register with Miro for extended functionality and thus an optimal learning experience. You can find information on data processing in Miro's privacy policy. If ChatGPT is used, please refer to the OpenAI privacy policy.

Service Owner

Compare Future Jobs Classes

Junior Class
Professional Class
Master Class
Courses
Course 1 and 2
Course 1, 2 and 3
Course 1, 2, 3 and 4
Learning time
40 hours
60 hours
80 hours

Access time to all learning content1

6 months
9 months
12 months

Language

German
German
German
Open Badge
Junior Class
Professional Class
Master Class
Savings compared to individual booking
12 %
22 %
33 %
Certificates of attendance for all courses
Access to Future Jobs Club & Learning Community
Access to an extensive e-learning library
Practical coaching with the trainers
Final e-exam and project presentation
Certified Service Owner certificate

1 Duration of access to all digital learning materials of a booked course, starting from the start date of the respective course.

What participants say

"Great format for prospective service owners. In-depth knowledge is imparted here and practical exchange is practiced."

Arthur Sammet

Service Catalogue Manager, SIGNAL IDUNA Group

"The Master Class 'Service Owner' offers a perfect mix of self-study phases and interactive webinars. The live webinars offer enough space for practical examples and questions. The course content is conveyed very clearly using numerous practical examples. I was able to integrate valuable knowledge from all four modules into my day-to-day work."

Sven Benninghaus

IT Specialist, ADAC IT Service GmbH

"Great, modern concept with a mix of webinars and self-study phases. I found the course ideal for gaining a comprehensive insight into the role and tasks of a service owner. In addition to the theory, there were lots of practical examples and room for questions and discussions."

Jessica Nacci

IT Service and IT Process Manager, HAUSBANK MÜNCHEN eG

"The mix of self-study phases and webinars, in which knowledge is imparted in a practical way, is very helpful for prospective service owners."

Nico Besch

IT Service Management , Bayerische Versorgungskammer

Do you have any questions?

We will be happy to answer your questions in a personal consultation or by e-mail via our contact form.

Arrange an appointment online

Personal advice

Do you have any questions about this training course or the Future Jobs Classes? We will be happy to answer your questions in a personal and non-binding discussion. Simply select a suitable date and time, the meeting will take place online via MS Teams. We look forward to hearing from you.

*Mandatory fields

Let us advise you

We can help you with your questions about the jobs & skills of the future.

Certified further training

Guaranteed topicality and quality

Certified by the ZFU in Cologne

The course is certified and approved by the State Central Agency for Distance Learning (ZFU) in Cologne under the number 7472624.

Certified by the HdWM, Mannheim

This further training course was designed in cooperation with the Mannheim School of Management (HdWM) and meets the university's quality standards in terms of overall concept, content, trainers and examination. As a result, participants benefit from high-quality qualifications with guaranteed topicality, high practical relevance and excellent trainers.

Why are service owners important?

Services have become ubiquitous as a result of digitalization and are increasingly becoming the focus of value creation. In order to meet the requirements appropriately, companies are creating the role of the service owner, who combines business and management responsibility and makes an important contribution to customer satisfaction, success and profitability.

Entrepreneurial focus

86% of companies in the DACH region plan to significantly expand and further develop their IT service management strategies by 2025 (Deloitte 2020). The focus is on IT service quality and operational efficiency. The role of the service owner is central to this, as they make a significant contribution to optimizing these areas. They are crucial because they are responsible for the end-to-end provision of IT services.

Strategic impact

Products-as-a-service are a megatrend: more and more products contain services as components or are offered directly as a service. The role of the service owner has a direct impact on delivery promises, customer relationships and business success. Service owners are important because they form the bridge between IT and business units and thus ensure that the services meet customer requirements.

Strong growth

The market for IT-based services in the DACH region is constantly growing by over 5% annually and will amount to almost EUR 48 billion in 2023. The sector offers numerous opportunities and possibilities for personal development.

The trainers

The trainers can each look back on over 20 years of experience as ITIL service managers, service owners and service consultants. They have accompanied the introduction of the new profession of Service Owner from the very beginning and have trained Service Owners for companies from many industries.

Roland Fleischer

IT consultant and service management expert

Martin Beims

IT consultant and service management expert

Robert Scholderer

Service Management Consultant and Service Owner

Who is the Service Owner training course suitable for?

The Future Jobs Class is recommended for anyone who is starting a new job role or would like to improve in it. The class is also suitable for product and project managers who want to expand their understanding of services and their success factors as well as tools and strategies.

4 reasons for the Future Jobs Classes

With the Future Jobs Classes, you will qualify for the important job roles of the future. Ensure your professional and personal success - through flexible learning, a high proportion of practical experience, intensive exchange and a close connection to your company context.

Clear goal

Our Future Jobs Classes prepare you specifically for new job profiles. Broaden your career prospects and increase your attractiveness for the working world of tomorrow.

Varied learning journey

Live webinars, self-study modules, learning community, practical coaching - the perfect mix for learning, applying and networking. Become part of our community and experience the benefits of lifelong learning.

Flexible design

Whether Junior, Professional or certified Master Class - you choose the scope and pace of learning. In the self-study phases, you learn at your own pace, while the live webinars with experts reinforce what you have learned and offer plenty of room for your questions.

Practical business cases

In the digital learning community, you can exchange ideas with experts and fellow learners. Think outside the box and apply what you have learned directly in your organization. Work on specific business cases that have been developed in close collaboration with our experts .

Future Jobs Classes for companies

What is the best way for companies to prepare for the future? The Future Jobs Classes qualify teams, departments or entire organizations for the jobs and skills of the future. Find the right solution for your organization.

Company offers
FAQ

Frequently asked questions

What is a Future Jobs Class?

The Future Jobs Classes are targeted, modular training courses for future-relevant professional fields. The Junior Class gives you the knowledge and tools you need to get started. The Professional Class builds on this and delves deeper into important topics that will make your work easier. The Master Class offers a complete qualification with extended content, individual practical coaching and a recognized final exam. Our aim is to prepare you optimally for the jobs of the future through a combination of in-depth specialist knowledge and practice-oriented skills.

What qualification will I receive?

After completing the Master Class, you will receive a certificate confirming your courses and exam results. You will also receive an Open Badge that you can share on LinkedIn. The Junior and Professional Classes conclude with a certificate of attendance and an Open Badge. Find out more about the Open Badges here.

Are the courses in the Future Jobs Classes fixed or can I put them together as I wish?

The courses in the Future Jobs Classes build on each other and are therefore fixed. Together with subject matter experts , we have developed learning journeys that will best help you achieve your goals. Therefore, the courses cannot be put together individually. We recommend that you take the courses in the order given. Of course, you can also book all courses individually, but the discounted package price only applies to the Junior, Professional and Master Classes.

Can I also book the courses individually?

Yes, this is possible. However, we recommend booking the Junior, Professional or Master Class, as they offer a comprehensive and carefully put together combination of courses. This gives you a versatile approach, a solid foundation for your professional development and an advantageous discount on the package price (compared to the individual courses).

Can I upgrade, e.g. from the Junior to the Master Class?

Yes, it is possible to upgrade to a higher class at any time. Please contact us directly:

Can I also book the Future Jobs Classes as in-house training for my team or company?

Absolutely! We are happy to support you in booking classes and individual courses as customized in-house training for your company. We adapt the content and structure of the courses to the specific needs of your organization to ensure an optimal learning experience. Contact us and we will find the right solution:

Can I contribute my own data and use cases?

Naturally! We attach great importance to practical relevance in all classes. You can apply your new knowledge directly to your situation and your company context. In the live webinars, you are welcome to bring in your own cases and individual questions in order to benefit as much as possible from the learning concept of the Future Jobs Classes.

What happens if I don't manage to complete the self-study content in time?

If you do not complete the self-study content in the allotted time, this is not a problem. We recommend that you work on the content in good time so that you can discuss it with the trainers in the live webinars. If you can't make it, the content will be available to you for longer. The exact duration depends on the class you have booked. With the Master Class, for example, you have access to the content for 12 months.

Can I repeat the exam?

Yes, you can repeat the e-exam. The e-exam usually consists of two parts, an online knowledge test and a transfer paper. If you do not pass the knowledge test, you can retake it online a second time. If you fail the transfer paper, you will be given the opportunity to revise it and complete it successfully after receiving feedback.

Are there any funding options, such as education vouchers?

Funding through the education voucher from the employment agency is not possible. You can find an overview of the existing funding options here: