Making calls with ease: more confidence and pleasure on the phone

Telephoning today: between an "old-fashioned" means of communication and underestimated potential

• Why many people avoid the phone : psychological and practical reasons.
• What the phone can do: communicate faster, more personally and more engagingly.
• In which situations a call really makes our work easier.

Gain confidence with the handset

• Strengthen your inner attitude: How your attitude affects the conversation.
• Stay confident with structure: Conversation guidelines for everyday life.
• Mastering typical situations: Calling back, coordinating appointments, clarifying queries or misunderstandings.
• Reduce the fear of misunderstandings: actively ask questions, summarize and conclude clearly.

Using voice and language as tools

• Voice and breathing exercises for a relaxed start to the conversation.
• Make your smile audible: convey sympathy through your voice.
• Use words consciously: from clear messages to helpful formulations.

Pure practice: practicing telephoning and having fun at the same time

• Speed calling: short practice rounds in small groups.
• Real Calls: practicing real telephone calls in everyday life (with reflection).
• Buddy principle: mutual support for sustainable transfer.

Stay calm when things get difficult

• Regulating short-term nervousness: Breathing and focus techniques.
• Defuse potential conflicts on the phone at an early stage.