Rhetoric training for purchasers

Key factor communication: important basics for purchasing practice

• Use verbal communication and body language in a targeted manner.
• Active listening, perception filters, perception of others/self.
• Factual, relationship level.
• Analysis of your own communication style.
• Type determination according to 3 basic types.
• Align communication to the situation.
• Build and manage relationships with suppliers .
• Using behavioral psychology in purchasing conversations.

Effective conversation techniques and rhetoric in purchasing

• Important conversation techniques.
• Targeted use of rhetoric in purchasing.
• suppliers and partners in purchasing discussions.
• Questioning techniques.
• Argumentation techniques.
• Techniques of objection/pretext handling.

Conduct professional discussions with suppliers and partners in purchasing

• Training and simulation of various typical purchasing discussion situations, such as annual meetings, performance meetings/supplier evaluation meetings, complaints meetings, technical clarification meetings.

Conducting and resolving conflict discussions in purchasing constructively

• Typical conflicts in purchasing.
• Develop conflict resolution techniques and actively apply them in discussions.
• Recognize and understand conflicts.
• Conflict management and resolution.
• Dealing with emotions.

Generate empathy, strengthen charisma

• Meaning, benefit.
• Strengthen and consciously use charismatic charisma.

The positive attitude - dealing with insecurities, stage fright, stress

• Strengthen your personality and assertiveness.
• Reduce insecurities and stress.
• Spontaneity, quick-wittedness.
• Mental techniques for controlling behavior in difficult shopping situations.