Contents
Conflicts - or the relationship dynamics between problem and solution
- Conflict definition and basic solution approaches.
- Behavior in conflicts: Opportunities and risks.
On the complexity of conflicts
- Intrapersonal and interpersonal conflicts.
- Understanding conflict dynamics - changing perspectives.
- Unravel complex backgrounds - back to simplicity.
- The drama triangle in conflict resolution.
- The six most important tips for your future conflict management.
Strategies and interventions for difficult conflict situations
- "Moving" entrenched fronts - Seeking a conversation and balancing the willingness to find a solution.
- Represent your own positions and wishes.
- Exchange and comparison of individual perspectives.
- Finding common and sustainable solutions or ending chronic conflicts appropriately.
Collegial case consultation
- Work on your own cases in the group of participants.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
The attendees ...
- develop their skills in order to remain capable of acting in difficult situations, communicate effectively and resolve conflicts positively.
- develop a deep understanding of recurring conflict situations in order to be able to react at an early stage.
- learn to remain constructive, solution-oriented and appreciative and to keep their goals in view.
- learn how they can work towards balanced cooperation.
- acquire strategies to resolve or end conflicts in a structured, respectful and consistent manner.
Methods
Expert input, individual work, group work, discussion. The training depends on the commitment of the attendees. Participants are welcome to work on their own conflict situations in various exercises or in collegial case consultations.
Recommended for
Specialists and managers and all employees who want to further develop their conflict resolution skills and already have a basic knowledge of conflict management.
Please note: Attendance at "Conflict Management I" is not a prerequisite for this training .
Further recommendations for "Conflict Management II"
Attendees comments
"Very practice-oriented, very nice instructor. The training was really fun!"
"I particularly liked the many examples from real business life. "
"I particularly liked the flexibility of the trainer and how he responded to the participants' topics."
"Great learning atmosphere, free space for all opinions and a good exchange. High level of professionalism in a pleasant learning environment (good content and structure)."
Seminar evaluation for "Conflict management II"
Start dates and details
Monday, 01.09.2025
09:00 am - 5:30 pm
Tuesday, 02.09.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 10.12.2025
09:00 am - 5:30 pm
Thursday, 11.12.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 23.02.2026
09:00 am - 5:30 pm
Tuesday, 24.02.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 13.04.2026
09:00 am - 5:30 pm
Tuesday, 14.04.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 15.07.2026
09:00 am - 5:30 pm
Thursday, 16.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 14.09.2026
09:00 am - 5:30 pm
Tuesday, 15.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take placeThe next booking ensures this course will take place- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
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Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
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Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
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