Contents
Psychological foundations of communication
- Types of communication.
- Active conversation.
- Develop communication goals.
- Understanding and appreciating differences in human behavior.
Perceiving and understanding
- Focus on relationship and cause.
- Recognize different communication styles.
- Understand and use body language and explicit formulations.
- Establish authentic contacts and strengthen the relationship level.
Tools for conducting discussions
- Apply conversation techniques such as active listening and targeted questions.
- Create access opportunities to types of people.
- Use metacommunication as a management tool.
- Listening as a technique.
Managing difficult conversations successfully
- Analyze blocks in the conversation and still achieve your goals.
- Solutions in difficult situations.
- Maintain attention in conversations.
- Accept the limits of psychological approaches.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Understanding psychological principles and using them specifically in conversations.
- Perceive conversations in a differentiated way and recognize deeper connections.
- Analyze the influence of your own communication style on the course of the conversation.
- Understand the long-term effects of successful conversations on the overall situation.
- Achieve results that are right for everyone involved.
- Conduct conversations in a flexible and relationship-oriented manner.
Methods
experts, role plays with feedback, group exercises with evaluation, discussions, observation from a meta-position, transfer considerations and aids for your practice. Take the opportunity to bring in your own practical cases.
experts, role plays with feedback, group exercises with evaluation, discussions, observation from a meta-position, transfer considerations and aids for your practice. Take the opportunity to bring in your own practical cases.
The training requires your camera to be activated for effective participation. We ask you to turn on your camera during the entire training so that you can participate interactively in the training.
Recommended for
Specialists and managers who want to make their communication more effective, with psychological background knowledge and tried-and-tested techniques.
Further recommendations for "Psychology of conversation"
Attendees comments
"I found the mixture of theory and practice very successful."
"I particularly liked the mix of theory and practical examples."
"Very good response to questions, many opportunities to discuss and reflect on the content."
"I particularly liked the way the material was conveyed and the role-playing games."
"This training was one of the best I have attended so far. All the participants showed great interest and the atmosphere was very supportive. It could have lasted two days longer."
"I can recommend the training due to the competence and mediation skills of the trainer."
"I particularly liked the mix of theory and practical examples."
"I particularly liked the way the material was conveyed and the role-playing games."
"I can recommend the training due to the competence and mediation skills of the trainer."
"I particularly liked the case discussions, the good group dynamics, the experience reports and the fact that we had time to discuss topics at length."
"I can recommend the training due to the competence and mediation skills of the trainer."
Seminar evaluation for "Psychology of conversation"
Learning and shaping a sustainable future
Recognizing human nature and establishing successful relationships through good communication are future skills that you will learn in this training , among others. According to our partner, the Inner Development Goals Initiative (IDGs), you are also contributing to a sustainable future. The IDGs have scientifically and globally identified the future skills needed to achieve the United Nations Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.
7522
Start dates and details
Thursday, 14.08.2025
09:30 am - 5:30 pm
Friday, 15.08.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 01.09.2025
09:30 am - 5:30 pm
Tuesday, 02.09.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 25.09.2025
09:30 am - 5:30 pm
Friday, 26.09.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 06.10.2025
09:30 am - 5:30 pm
Tuesday, 07.10.2025
09:00 am - 4:30 pm
Thursday, 23.10.2025
09:30 am - 5:30 pm
Friday, 24.10.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 10.11.2025
09:30 am - 5:30 pm
Tuesday, 11.11.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 24.11.2025
09:30 am - 5:30 pm
Tuesday, 25.11.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 04.12.2025
09:30 am - 5:30 pm
Friday, 05.12.2025
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 21.01.2026
09:30 am - 5:30 pm
Thursday, 22.01.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 05.02.2026
09:30 am - 5:30 pm
Friday, 06.02.2026
09:00 am - 4:30 pm
Thursday, 19.02.2026
09:30 am - 5:30 pm
Friday, 20.02.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Tuesday, 17.03.2026
09:30 am - 5:30 pm
Wednesday, 18.03.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 20.04.2026
09:30 am - 5:30 pm
Tuesday, 21.04.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 07.05.2026
09:30 am - 5:30 pm
Friday, 08.05.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 21.05.2026
09:30 am - 5:30 pm
Friday, 22.05.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 15.06.2026
09:30 am - 5:30 pm
Tuesday, 16.06.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 02.07.2026
09:30 am - 5:30 pm
Friday, 03.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 27.07.2026
09:30 am - 5:30 pm
Tuesday, 28.07.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Tuesday, 08.09.2026
09:30 am - 5:30 pm
Wednesday, 09.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 24.09.2026
09:30 am - 5:30 pm
Friday, 25.09.2026
09:00 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take place- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
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