Contents
Basic psychological assumptions
- Basic understanding and types of communication.
- Possibilities of active conversation.
- Work out communication goals.
- Recognizing "humanity" and acknowledging differences.
Benefits of a differentiated view
- Different ways of expressing yourself and listening.
- Distinguish between the factual and relationship level.
- Understanding contact processes - improving authenticity.
Perceptual aids in communication
- Understand and use body language and explicit formulations.
- Recognize different behavioral styles.
- Types of people and suitable access options.
- Negotiation and communication styles.
Tips for communication practice
- Strategies for successful communication.
- Use targeted questioning methods.
- Practicing active listening.
- Make the relationship level positive.
- Take the first step - but how?
- Use metacommunication as a regulator.
- The limits of psychological knowledge.
What to do when nothing works?
- Sometimes even psychological knowledge doesn't help.
- How can I recognize such conversation situations?
- How do I act sensibly in deadlocked situations?
- How can I get more attention for my conversation?
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will learn about psychological principles and how to use them effectively in your own conversations.
- They learn to perceive conversations in a more differentiated way and to recognize deeper connections.
- You will learn what impact your own communication style has on the overall course of a conversation.
- You learn how a successful conversation affects the overall situation (long-term effect).
- You will learn how to lead a conversation to a result that satisfies all parties involved.
These insights will enable you to successfully conduct a wide variety of conversations in a flexible and relationship-oriented manner in the future.
Methods
experts, role plays with feedback, group exercises with evaluation, discussions, observation from a meta-position, transfer considerations and aids for your practice. Take the opportunity to bring in your own practical cases.
experts, role plays with feedback, group exercises with evaluation, discussions, observation from a meta-position, transfer considerations and aids for your practice. Take the opportunity to bring in your own practical cases.
The training requires your camera to be activated for effective participation. We ask you to turn on your camera during the entire training so that you can participate interactively in the training.
Recommended for
Specialists and managers and all employees who want to get to know the psychological principles of successful conversation and use them in their conversations.
Further recommendations for "Psychology of conversation"
Attendees comments
"I found the mixture of theory and practice very successful."
"Very good response to questions, many opportunities to discuss and reflect on the content."
"This training was one of the best I have attended so far. All the participants showed great interest and the atmosphere was very supportive. It could have lasted two days longer."
"I particularly liked the mix of theory and practical examples."
"I particularly liked the way the material was conveyed and the role-playing games."
"I can recommend the training due to the competence and mediation skills of the trainer."
"I particularly liked the case discussions, the good group dynamics, the experience reports and the fact that we had time to discuss topics at length."
"I can recommend the training due to the competence and mediation skills of the trainer."
Seminar evaluation for "Psychology of conversation"
Learning and shaping a sustainable future
Recognizing human nature and establishing successful relationships through good communication are future skills that you will learn in this training , among others. According to our partner, the Inner Development Goals Initiative (IDGs), you will also be contributing to a sustainable future. The IDGs have scientifically and globally identified the future skills needed to achieve the United Nations Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.
7522
Start dates and details
Thursday, 17.07.2025
09:30 am - 5:30 pm
Friday, 18.07.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 14.08.2025
09:30 am - 5:30 pm
Friday, 15.08.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 20.08.2025
09:30 am - 5:30 pm
Thursday, 21.08.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.09.2025
09:30 am - 5:30 pm
Tuesday, 02.09.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 25.09.2025
09:30 am - 5:30 pm
Friday, 26.09.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 06.10.2025
09:30 am - 5:30 pm
Tuesday, 07.10.2025
09:00 am - 4:30 pm
Thursday, 23.10.2025
09:30 am - 5:30 pm
Friday, 24.10.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 10.11.2025
09:30 am - 5:30 pm
Tuesday, 11.11.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 24.11.2025
09:30 am - 5:30 pm
Tuesday, 25.11.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 04.12.2025
09:30 am - 5:30 pm
Friday, 05.12.2025
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 21.01.2026
09:30 am - 5:30 pm
Thursday, 22.01.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 05.02.2026
09:30 am - 5:30 pm
Friday, 06.02.2026
09:00 am - 4:30 pm
Thursday, 19.02.2026
09:30 am - 5:30 pm
Friday, 20.02.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Tuesday, 17.03.2026
09:30 am - 5:30 pm
Wednesday, 18.03.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 20.04.2026
09:30 am - 5:30 pm
Tuesday, 21.04.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 07.05.2026
09:30 am - 5:30 pm
Friday, 08.05.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 21.05.2026
09:30 am - 5:30 pm
Friday, 22.05.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 15.06.2026
09:30 am - 5:30 pm
Tuesday, 16.06.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 02.07.2026
09:30 am - 5:30 pm
Friday, 03.07.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 27.07.2026
09:30 am - 5:30 pm
Tuesday, 28.07.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Tuesday, 08.09.2026
09:30 am - 5:30 pm
Wednesday, 09.09.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Thursday, 24.09.2026
09:30 am - 5:30 pm
Friday, 25.09.2026
09:00 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Training is guaranteed to take placeThe next booking ensures this course will take placeThe participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
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