Communication training I
The basics of interviewing
Contents
Communication basics
- Communication models: different approaches.
- Leading with questions.
- Differences in the factual and relationship level.
- Understanding before being understood: The technique of active listening.
- I-messages: Using feedback skillfully.
Self-image - external image: developing your personal impact
- Recognize and develop your own communication style.
- How much of what I say gets through?
- Using voice and body language effectively.
Targeted interview preparation
- The inner attitude and mental preparation for the interview.
- The goal of the conversation: What should be achieved?
- Create the conditions for a successful conversation.
Use targeted conversation techniques
- Communicate information clearly and minimize information loss.
- Structure and a common thread: Managing conversations with confidence.
- Use the appropriate means of communication depending on the situation.
- Dealing confidently with misunderstandings or resistance.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You will learn how to systematically prepare, structure and manage meetings.
- You will practise specific conversation situations from your day-to-day work and receive practical tips on how to improve your conversation skills.
- You will practise new conversation techniques that will help you present yourself confidently and find the right tone.
- You take the floor at important moments and confidently come to the fore.
- You will deepen the basics of conversation management both theoretically and practically in order to reflect on your own communication behavior.
Methods
The training is based on a balanced mix of interactive conversation and behavioral exercises, practical role plays and individual reflection and feedback. In addition, participants work on their own case studies.
Tool
Recommended for
Specialists and managers and all employees who want to review and optimize their conversation skills.
Further recommendations for "Communication Training I"
Questions about the seminar content
You will learn systematic conversation techniques that will help you prepare for conversations better, steer them consciously, and conclude them confidently. Through practical exercises and reflection on your previous communication style, you will become more confident in striking the right tone, even in challenging situations.
During training, you will practice active listening techniques such as mirroring statements and asking targeted questions so that you can better understand your counterpart's concerns and respond appropriately. These techniques can be used directly in meetings, feedback discussions, and customer contacts.
When you understand your own style better, you realize how others perceive you. This creates the basis for improving your impact in a targeted manner, avoiding misunderstandings, and communicating with greater empathy, especially in team or leadership situations.
Many exercises in the training are based on real-life professional situations. You can apply the techniques immediately after the training, for example in team meetings, customer meetings, or employee appraisals, to make your communication more efficient and targeted.
The training emphasizes future-oriented skills such as conscious understanding and authentic expression, which are becoming increasingly important in a diverse working environment. These skills not only strengthen individual performance, but also contribute to a constructive corporate culture.

Learning and shaping a sustainable future
An inner open attitude and consciously understanding and being understood are future skills that you will learn in this training , among others. According to our partner, the Inner Development Goals Initiative (IDGs), you are also contributing to a sustainable future. This is because the IDGs have scientifically and globally identified the future skills needed to achieve the United Nations Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.
8182
Start dates and details
Thursday, 19.02.2026
09:30 am - 5:30 pm
Friday, 20.02.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 23.02.2026
09:30 am - 5:30 pm
Tuesday, 24.02.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 05.03.2026
09:30 am - 5:30 pm
Friday, 06.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 16.03.2026
09:30 am - 5:30 pm
Tuesday, 17.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 25.03.2026
09:30 am - 5:30 pm
Thursday, 26.03.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 26.03.2026
09:30 am - 5:30 pm
Friday, 27.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 13.04.2026
09:30 am - 5:30 pm
Tuesday, 14.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 22.04.2026
09:30 am - 5:30 pm
Thursday, 23.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 27.04.2026
09:30 am - 5:30 pm
Tuesday, 28.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 07.05.2026
09:30 am - 5:30 pm
Friday, 08.05.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 18.05.2026
09:30 am - 5:30 pm
Tuesday, 19.05.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 04.06.2026
09:30 am - 5:30 pm
Friday, 05.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Tuesday, 09.06.2026
09:30 am - 5:30 pm
Wednesday, 10.06.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 11.06.2026
09:30 am - 5:30 pm
Friday, 12.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 24.06.2026
09:30 am - 5:30 pm
Thursday, 25.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 09.07.2026
09:30 am - 5:30 pm
Friday, 10.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 20.07.2026
09:30 am - 5:30 pm
Tuesday, 21.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 30.07.2026
09:30 am - 5:30 pm
Friday, 31.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 12.08.2026
09:30 am - 5:30 pm
Thursday, 13.08.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 20.08.2026
09:30 am - 5:30 pm
Friday, 21.08.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 31.08.2026
09:30 am - 5:30 pm
Tuesday, 01.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 07.09.2026
09:30 am - 5:30 pm
Tuesday, 08.09.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 10.09.2026
09:30 am - 5:30 pm
Friday, 11.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 21.09.2026
09:30 am - 5:30 pm
Tuesday, 22.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 30.09.2026
09:30 am - 5:30 pm
Thursday, 01.10.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 05.10.2026
09:30 am - 5:30 pm
Tuesday, 06.10.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 12.10.2026
09:30 am - 5:30 pm
Tuesday, 13.10.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 15.10.2026
09:30 am - 5:30 pm
Friday, 16.10.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 19.10.2026
09:30 am - 5:30 pm
Tuesday, 20.10.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Tuesday, 27.10.2026
09:30 am - 5:30 pm
Wednesday, 28.10.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 02.11.2026
09:30 am - 5:30 pm
Tuesday, 03.11.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 05.11.2026
09:30 am - 5:30 pm
Friday, 06.11.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 12.11.2026
09:30 am - 5:30 pm
Friday, 13.11.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 19.11.2026
09:30 am - 5:30 pm
Friday, 20.11.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 30.11.2026
09:30 am - 5:30 pm
Tuesday, 01.12.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 03.12.2026
09:30 am - 5:30 pm
Friday, 04.12.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 07.12.2026
09:30 am - 5:30 pm
Tuesday, 08.12.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 14.12.2026
09:30 am - 5:30 pm
Tuesday, 15.12.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 18.01.2027
09:30 am - 5:30 pm
Tuesday, 19.01.2027
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 28.01.2027
09:30 am - 5:30 pm
Friday, 29.01.2027
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 01.02.2027
09:30 am - 5:30 pm
Tuesday, 02.02.2027
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 08.02.2027
09:30 am - 5:30 pm
Tuesday, 09.02.2027
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 15.02.2027
09:30 am - 5:30 pm
Tuesday, 16.02.2027
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 25.02.2027
09:30 am - 5:30 pm
Friday, 26.02.2027
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 01.03.2027
09:30 am - 5:30 pm
Tuesday, 02.03.2027
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 17.03.2027
09:30 am - 5:30 pm
Thursday, 18.03.2027
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 22.03.2027
09:30 am - 5:30 pm
Tuesday, 23.03.2027
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
incl. pocket guide "Conversation techniques"


