Contents
Communication basics
- Communication models - different approaches.
- Said is not heard: How true is my perception?
- Factual and relationship level.
My impact: self-image - external image
- Get to know your own communication style.
- How much of what I say gets through?
- Using my voice and body language effectively.
The interview preparation
- The inner attitude and mental preparation during the interview.
- The goal of the conversation: What should be achieved?
- Framework conditions for a successful conversation.
Techniques and strategies for successful conversations
- Minimize the loss of information with comprehension tools.
- Structure and a common thread: Managing conversations with confidence.
- Leading with questions: Using questions effectively.
- Understanding before being understood: The technique of active listening.
- I-messages: Using feedback skillfully.
Mastering individual conversation situations
- The conscious use of the right conversation tool at the right time.
- Remain confident and calm in challenging conversational situations such as misunderstandings or resistance.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will deal theoretically and practically with the basics of conversation management and your own communication behavior.
- You will learn and apply tried-and-tested discussion techniques and tools.
- You will learn how to systematically prepare, structure and manage a meeting.
- You will practise specific conversation situations from your day-to-day work and receive practical tips on how to improve your conversation skills.
- They have the confidence to speak up at important moments and are not afraid to come to the fore.
- By using the newly practiced conversation techniques, you will appear confident and strike the right tone.
Methods
The training is based on a balanced mix of conversation and behavioral exercises, role plays and the presentation and discussion of the essential technical principles. Reflection and feedback in small groups and in plenary sessions ensure that your learning effect is lasting.
The training is based on a balanced mix of conversation and behavioral exercises, role plays and the presentation and discussion of the essential technical principles. Reflection and feedback in small groups and in plenary sessions ensure that your learning effect is lasting.
Recommended for
Specialists and managers and all Employees who want to review and optimize their conversation skills.
Further recommendations for "Communication Training I"
Attendees comments
"I particularly liked the practical case studies with video recording and subsequent analysis."
"I found the practical exercises and the critique sessions with video analysis particularly helpful."
"I have participated in all training sessions of the Haufe Akademie I've felt good so far and have gone home with many good insights."
"I particularly liked the way the training was presented."
"I particularly liked the fact that we were guided through the training in a very well-structured way. It was always challenging, but not overwhelming. There was a high level of practical relevance and many application examples that could be practiced directly in group work. The trainer has a great way of engaging with people and communicating complex issues in an understandable way. I am very enthusiastic and satisfied with the training. Many thanks for that!"
"The practical examples and the interaction between the participants were remarkable."
Seminar evaluation for "Communication training I"
Learning and shaping a sustainable future
An inner open attitude and consciously understanding and being understood are future skills that you will learn in this training , among others. According to our partner, the Inner Development Goals Initiative (IDGs), you are also contributing to a sustainable future. The IDGs have scientifically and globally identified the future skills needed to achieve the United Nations Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.
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Start dates and details
Monday, 02.06.2025
09:30 am - 5:30 pm
Tuesday, 03.06.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 19.06.2025
09:30 am - 5:30 pm
Friday, 20.06.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 03.07.2025
09:30 am - 5:30 pm
Friday, 04.07.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 07.07.2025
09:30 am - 5:30 pm
Tuesday, 08.07.2025
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 14.07.2025
09:30 am - 5:30 pm
Tuesday, 15.07.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 04.08.2025
09:30 am - 5:30 pm
Tuesday, 05.08.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 14.08.2025
09:30 am - 5:30 pm
Friday, 15.08.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 18.08.2025
09:30 am - 5:30 pm
Tuesday, 19.08.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 01.09.2025
09:30 am - 5:30 pm
Tuesday, 02.09.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 15.09.2025
09:30 am - 5:30 pm
Tuesday, 16.09.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 25.09.2025
09:30 am - 5:30 pm
Friday, 26.09.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 06.10.2025
09:30 am - 5:30 pm
Tuesday, 07.10.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 13.10.2025
09:30 am - 5:30 pm
Tuesday, 14.10.2025
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 16.10.2025
09:30 am - 5:30 pm
Friday, 17.10.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 20.10.2025
09:30 am - 5:30 pm
Tuesday, 21.10.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 27.10.2025
09:30 am - 5:30 pm
Tuesday, 28.10.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 06.11.2025
09:30 am - 5:30 pm
Friday, 07.11.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 10.11.2025
09:30 am - 5:30 pm
Tuesday, 11.11.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 20.11.2025
09:30 am - 5:30 pm
Friday, 21.11.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 27.11.2025
09:30 am - 5:30 pm
Friday, 28.11.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 04.12.2025
09:30 am - 5:30 pm
Friday, 05.12.2025
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 08.12.2025
09:30 am - 5:30 pm
Tuesday, 09.12.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 08.12.2025
09:30 am - 5:30 pm
Tuesday, 09.12.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 18.12.2025
09:30 am - 5:30 pm
Friday, 19.12.2025
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 19.01.2026
09:30 am - 5:30 pm
Tuesday, 20.01.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 26.01.2026
09:30 am - 5:30 pm
Tuesday, 27.01.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 05.02.2026
09:30 am - 5:30 pm
Friday, 06.02.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 19.02.2026
09:30 am - 5:30 pm
Friday, 20.02.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 23.02.2026
09:30 am - 5:30 pm
Tuesday, 24.02.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 05.03.2026
09:30 am - 5:30 pm
Friday, 06.03.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 09.03.2026
09:30 am - 5:30 pm
Tuesday, 10.03.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 16.03.2026
09:30 am - 5:30 pm
Tuesday, 17.03.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 26.03.2026
09:30 am - 5:30 pm
Friday, 27.03.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
You will find the event hotel here at least 6 months before the start of the event. As soon as the event hotel has been confirmed, we will inform the registered participants by e-mail. The event hotel is located within a radius of approx. 25 km from Cologne or Düsseldorf main station.
Monday, 13.04.2026
09:30 am - 5:30 pm
Tuesday, 14.04.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Wednesday, 22.04.2026
09:30 am - 5:30 pm
Thursday, 23.04.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 27.04.2026
09:30 am - 5:30 pm
Tuesday, 28.04.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 07.05.2026
09:30 am - 5:30 pm
Friday, 08.05.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 18.05.2026
09:30 am - 5:30 pm
Tuesday, 19.05.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 04.06.2026
09:30 am - 5:30 pm
Friday, 05.06.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Tuesday, 09.06.2026
09:30 am - 5:30 pm
Wednesday, 10.06.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 11.06.2026
09:30 am - 5:30 pm
Friday, 12.06.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Wednesday, 24.06.2026
09:30 am - 5:30 pm
Thursday, 25.06.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 09.07.2026
09:30 am - 5:30 pm
Friday, 10.07.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 20.07.2026
09:30 am - 5:30 pm
Tuesday, 21.07.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Thursday, 30.07.2026
09:30 am - 5:30 pm
Friday, 31.07.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Wednesday, 12.08.2026
09:30 am - 5:30 pm
Thursday, 13.08.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
You will find the event hotel here at least 6 months before the start of the event. As soon as the event hotel has been confirmed, we will inform the registered participants by e-mail. The event hotel is located within a radius of approx. 25 km from Cologne or Düsseldorf main station.
Thursday, 20.08.2026
09:30 am - 5:30 pm
Friday, 21.08.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 31.08.2026
09:30 am - 5:30 pm
Tuesday, 01.09.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 07.09.2026
09:30 am - 5:30 pm
Tuesday, 08.09.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 10.09.2026
09:30 am - 5:30 pm
Friday, 11.09.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Monday, 21.09.2026
09:30 am - 5:30 pm
Tuesday, 22.09.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Wednesday, 30.09.2026
09:30 am - 5:30 pm
Thursday, 01.10.2026
08:30 am - 4:30 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
Training is guaranteed to take placeThe next booking ensures this course will take placeThe participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
incl. pocket guide "Conversation techniques"
incl. pocket guide "Conversation techniques"
About us – The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
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In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
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