Contents
Communication basics
- Communication models: different approaches.
- Leading with questions.
- Differences in the factual and relationship level.
- Understanding before being understood: The technique of active listening.
- I-messages: Using feedback skillfully.
Self-image - external image: developing your personal impact
- Recognize and develop your own communication style.
- How much of what I say gets through?
- Using voice and body language effectively.
Targeted interview preparation
- The inner attitude and mental preparation for the interview.
- The goal of the conversation: What should be achieved?
- Create the conditions for a successful conversation.
Use targeted conversation techniques
- Communicate information clearly and minimize information loss.
- Structure and a common thread: Managing conversations with confidence.
- Use the appropriate means of communication depending on the situation.
- Dealing confidently with misunderstandings or resistance.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- The basics of conversation management will be deepened both theoretically and practically in order to reflect on one's own communication behavior.
- Systematically prepare, structure and manage the conversation.
- Use newly practiced conversation techniques to present yourself confidently and strike the right tone.
- Taking the floor at important moments and confidently coming to the fore.
- Practise specific conversation situations from your everyday work, with practical tips for improving your conversation skills.
Methods
The training is based on a balanced mix of interactive conversation and behavioral exercises, practical role plays and individual reflection and feedback. In addition, participants work on their own case studies.
The training is based on a balanced mix of interactive conversation and behavioral exercises, practical role plays and individual reflection and feedback. In addition, participants work on their own case studies.
Recommended for
Specialists and managers and all employees who want to review and optimize their conversation skills.
Further recommendations for "Communication Training I"
Learning and shaping a sustainable future
An inner open attitude and consciously understanding and being understood are future skills that you will learn in this training , among others. According to our partner, the Inner Development Goals Initiative (IDGs), you are also contributing to a sustainable future. This is because the IDGs have scientifically and globally identified the future skills needed to achieve the United Nations Sustainable Development Goals (SDGs). What exactly does that mean? Find out more.
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Start dates and details
Monday, 15.09.2025
09:30 am - 5:30 pm
Tuesday, 16.09.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 25.09.2025
09:30 am - 5:30 pm
Friday, 26.09.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 06.10.2025
09:30 am - 5:30 pm
Tuesday, 07.10.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"

Monday, 13.10.2025
09:30 am - 5:30 pm
Tuesday, 14.10.2025
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 16.10.2025
09:30 am - 5:30 pm
Friday, 17.10.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 20.10.2025
09:30 am - 5:30 pm
Tuesday, 21.10.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 27.10.2025
09:30 am - 5:30 pm
Tuesday, 28.10.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"

Tuesday, 28.10.2025
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 06.11.2025
09:30 am - 5:30 pm
Friday, 07.11.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 10.11.2025
09:30 am - 5:30 pm
Tuesday, 11.11.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 20.11.2025
09:30 am - 5:30 pm
Friday, 21.11.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 27.11.2025
09:30 am - 5:30 pm
Friday, 28.11.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"

Thursday, 04.12.2025
09:30 am - 5:30 pm
Friday, 05.12.2025
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 08.12.2025
09:30 am - 5:30 pm
Tuesday, 09.12.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 08.12.2025
09:30 am - 5:30 pm
Tuesday, 09.12.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 18.12.2025
09:30 am - 5:30 pm
Friday, 19.12.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 19.01.2026
09:30 am - 5:30 pm
Tuesday, 20.01.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 26.01.2026
09:30 am - 5:30 pm
Tuesday, 27.01.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 05.02.2026
09:30 am - 5:30 pm
Friday, 06.02.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"

Thursday, 19.02.2026
09:30 am - 5:30 pm
Friday, 20.02.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Monday, 23.02.2026
09:30 am - 5:30 pm
Tuesday, 24.02.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 05.03.2026
09:30 am - 5:30 pm
Friday, 06.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 16.03.2026
09:30 am - 5:30 pm
Tuesday, 17.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"

Wednesday, 25.03.2026
09:30 am - 5:30 pm
Thursday, 26.03.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 26.03.2026
09:30 am - 5:30 pm
Friday, 27.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 13.04.2026
09:30 am - 5:30 pm
Tuesday, 14.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 22.04.2026
09:30 am - 5:30 pm
Thursday, 23.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 27.04.2026
09:30 am - 5:30 pm
Tuesday, 28.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 07.05.2026
09:30 am - 5:30 pm
Friday, 08.05.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 18.05.2026
09:30 am - 5:30 pm
Tuesday, 19.05.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 04.06.2026
09:30 am - 5:30 pm
Friday, 05.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"

Tuesday, 09.06.2026
09:30 am - 5:30 pm
Wednesday, 10.06.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 11.06.2026
09:30 am - 5:30 pm
Friday, 12.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 24.06.2026
09:30 am - 5:30 pm
Thursday, 25.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 09.07.2026
09:30 am - 5:30 pm
Friday, 10.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 20.07.2026
09:30 am - 5:30 pm
Tuesday, 21.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 30.07.2026
09:30 am - 5:30 pm
Friday, 31.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 12.08.2026
09:30 am - 5:30 pm
Thursday, 13.08.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Thursday, 20.08.2026
09:30 am - 5:30 pm
Friday, 21.08.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 31.08.2026
09:30 am - 5:30 pm
Tuesday, 01.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"

Monday, 07.09.2026
09:30 am - 5:30 pm
Tuesday, 08.09.2026
08:30 am - 4:30 pm
incl. pocket guide "Conversation techniques"
Thursday, 10.09.2026
09:30 am - 5:30 pm
Friday, 11.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Monday, 21.09.2026
09:30 am - 5:30 pm
Tuesday, 22.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
Wednesday, 30.09.2026
09:30 am - 5:30 pm
Thursday, 01.10.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
incl. pocket guide "Conversation techniques"
incl. pocket guide "Conversation techniques"