Contents
Conduct difficult conversations with confidence
- Characteristics and causes of difficult conversations.
- Confident handling of emotional contacts.
- Inhibiting and promoting communication patterns.
- Inner attitude and its effect in conversations.
Targeted use of conversation
- Sympathy and trust as a basis.
- Reflect on self-perception and perception of others.
- Use language and body language consciously.
- Prepare and follow up meetings effectively.
- Conversation techniques: goal-oriented questions, active listening, argumentation aids.
Communicate professionally in critical situations
- Give and accept feedback constructively.
- Conduct critical discussions in a solution-oriented manner.
- Use WIN-WIN approaches in negotiations.
- Conveying difficult messages.
- Dealing with objections and resistance.
Dealing with stress and emotions with confidence
- Recognize and express your own needs and emotions.
- Expressing anger and annoyance appropriately.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Effective impulses for difficult conversation situations.
- Communicate confidently, professionally and results-oriented in high-energy situations.
- Conversation techniques: goal-oriented questions, active listening, argumentation aids.
- Exercises based on concrete examples from practice.
- Improvement of communication skills through personal feedback and impulses for your own conversation behavior.
Methods
trainers, discussion, practice using your own application examples and interactive conversation simulations ensure lasting learning success.
Recommended for
Specialists and managers who want to optimize their communication skills for difficult situations.
Note: Attending the training course "Communication Training I: Fundamentals of Conversation Skills" is NOT a prerequisite.
Further recommendations for "Communication Training II"
7564
Ratings and feedback from our participants
Start dates and details
Monday, 13.10.2025
09:30 am - 5:30 pm
Tuesday, 14.10.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 17.11.2025
09:30 am - 5:30 pm
Tuesday, 18.11.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 24.11.2025
09:30 am - 5:30 pm
Tuesday, 25.11.2025
08:30 am - 4:30 pm
Thursday, 11.12.2025
09:30 am - 5:30 pm
Friday, 12.12.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 19.01.2026
09:30 am - 5:30 pm
Tuesday, 20.01.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 09.02.2026
09:30 am - 5:30 pm
Tuesday, 10.02.2026
08:30 am - 4:30 pm
Tuesday, 03.03.2026
09:30 am - 5:30 pm
Wednesday, 04.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 23.04.2026
09:30 am - 5:30 pm
Friday, 24.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 18.05.2026
09:30 am - 5:30 pm
Tuesday, 19.05.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 01.06.2026
09:30 am - 5:30 pm
Tuesday, 02.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 15.07.2026
09:30 am - 5:30 pm
Thursday, 16.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 10.08.2026
09:30 am - 5:30 pm
Tuesday, 11.08.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 24.09.2026
09:30 am - 5:30 pm
Friday, 25.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take placeThe next booking ensures this course will take place- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
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Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
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