Contents
Conduct difficult conversations with confidence
- Characteristics and causes of difficult conversations.
- Confident handling of emotional contacts.
- Inhibiting and promoting communication patterns.
- Inner attitude and its effect in conversations.
Targeted use of conversation
- Sympathy and trust as a basis.
- Reflect on self-perception and perception of others.
- Use language and body language consciously.
- Prepare and follow up meetings effectively.
- Conversation techniques: goal-oriented questions, active listening, argumentation aids.
Communicate professionally in critical situations
- Give and accept feedback constructively.
- Conduct critical discussions in a solution-oriented manner.
- Use WIN-WIN approaches in negotiations.
- Conveying difficult messages.
- Dealing with objections and resistance.
Dealing with stress and emotions with confidence
- Recognize and express your own needs and emotions.
- Expressing anger and annoyance appropriately.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Effective impulses for difficult conversation situations.
- Communicate confidently, professionally and results-oriented in high-energy situations.
- Conversation techniques: goal-oriented questions, active listening, argumentation aids.
- Exercises based on concrete examples from practice.
- Improvement of communication skills through personal feedback and impulses for your own conversation behavior.
Methods
trainers, discussion, practice using your own application examples and interactive conversation simulations ensure lasting learning success.
Recommended for
Specialists and managers who want to optimize their communication skills for difficult situations.
Note: Attending the training course "Communication Training I: Fundamentals of Conversation Skills" is NOT a prerequisite.
Further recommendations for "Communication Training II"
7564
Start dates and details
Monday, 13.10.2025
09:30 am - 5:30 pm
Tuesday, 14.10.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 17.11.2025
09:30 am - 5:30 pm
Tuesday, 18.11.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 24.11.2025
09:30 am - 5:30 pm
Tuesday, 25.11.2025
08:30 am - 4:30 pm
Thursday, 11.12.2025
09:30 am - 5:30 pm
Friday, 12.12.2025
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 19.01.2026
09:30 am - 5:30 pm
Tuesday, 20.01.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 09.02.2026
09:30 am - 5:30 pm
Tuesday, 10.02.2026
08:30 am - 4:30 pm
Tuesday, 03.03.2026
09:30 am - 5:30 pm
Wednesday, 04.03.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 23.04.2026
09:30 am - 5:30 pm
Friday, 24.04.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 18.05.2026
09:30 am - 5:30 pm
Tuesday, 19.05.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 01.06.2026
09:30 am - 5:30 pm
Tuesday, 02.06.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 15.07.2026
09:30 am - 5:30 pm
Thursday, 16.07.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Monday, 10.08.2026
09:30 am - 5:30 pm
Tuesday, 11.08.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 24.09.2026
09:30 am - 5:30 pm
Friday, 25.09.2026
08:30 am - 4:30 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.