Contents
Basics of process management
- Process management is change management and therefore a management task.
- Basic understanding and success factors of process management.
- Involvement of Employees and all those involved in the process.
- Redesigning and improving existing processes.
- Clear presentation of all process-relevant information.
- Phases of process management.
Prepare process work
- Define key areas for action.
- Methods for problem summarization/decision making such as affinity diagrams and topic memories.
Describe processes
- Methods for visualizing, analyzing and evaluating processes with process mapping, process analysis, process design in and with groups of process participants.
Optimize processes
- Customer wishes as a guiding principle, define process goals.
- Developing and deriving key figures.
Continuously improve processes
- Methods/tools for process improvement and process development as well as CIP/lean methods.
- Identify weak points in processes and find creative solutions.
- Designing continuous improvement.
- Systematic integration of new behaviors such as roles and rules in process management.
Implementing process management company-wide
- Project management for the introduction of process management.
- Communicating change.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
Do you want to ensure and continuously improve the effectiveness and efficiency of your business processes? Do you want to eliminate duplicate work? Do you want to maintain your competitiveness and map your processes in a customer-oriented way? This basic seminar (incl. business game) will provide you with the necessary know-how:
- The simple procedure makes it possible to record and analyze the actual processes across all interfaces with all relevant process participants.
- The jointly identified problems can be clearly and appropriately assigned to individual process components. This approach enables the joint identification of viable solutions and the establishment of improvement groups.
- Involving Employees in the process design prevents resistance to change.
- By creating transparency, the Employees can continuously eliminate weaknesses together.
Methods
A business game is used to combine the theoretical principles with specific practical exercises. The complex topic of process management is experienced and learned in a group process. The approach practised in the training and the tools for visualization and creative problem solving can be transferred directly into your practice.
Recommended for
Specialists and managers from line functions, project, process, quality and change managers who want to develop their expertise in managing and optimizing business processes. Junior managers who want to prepare for positions with responsibility for results and processes. All sectors, including the public sector.
Further recommendations for "Fundamentals of professional process management"
Attendees comments
"I particularly liked the interactivity and the illustration through an overarching case study."

"Playful learning of process management tools!"

"Very high quality, there were some practical aha moments."

"Pleasant atmosphere, relaxed yet efficient. I felt completely taken care of."

"Very good practice-oriented and value-adding event, the contents of which can be implemented immediately! Thank you very much!"

"Very many and good practical examples."

"I particularly liked the interesting individual examples and the testing of the outlined process in the practical exercise with consequences for process adaptation."

"It is a great and informative training, well organized and conducted in theory and practical parts. Thank you very much!"

Seminar evaluation for "Fundamentals of professional process management"







Start dates and details
Wednesday, 04.06.2025
10:00 am - 6:00 pm
Thursday, 05.06.2025
09:00 am - 6:00 pm
Friday, 06.06.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Tuesday, 10.06.2025
10:00 am - 6:00 pm
Wednesday, 11.06.2025
09:00 am - 6:00 pm
Thursday, 12.06.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 25.06.2025
10:00 am - 6:00 pm
Thursday, 26.06.2025
09:00 am - 6:00 pm
Friday, 27.06.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 02.07.2025
10:00 am - 6:00 pm
Thursday, 03.07.2025
09:00 am - 6:00 pm
Friday, 04.07.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 14.07.2025
10:00 am - 6:00 pm
Tuesday, 15.07.2025
09:00 am - 6:00 pm
Wednesday, 16.07.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 23.07.2025
10:00 am - 6:00 pm
Thursday, 24.07.2025
09:00 am - 6:00 pm
Friday, 25.07.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 28.07.2025
10:00 am - 6:00 pm
Tuesday, 29.07.2025
09:00 am - 6:00 pm
Wednesday, 30.07.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 13.08.2025
10:00 am - 6:00 pm
Thursday, 14.08.2025
09:00 am - 6:00 pm
Friday, 15.08.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.09.2025
10:00 am - 6:00 pm
Tuesday, 02.09.2025
09:00 am - 6:00 pm
Wednesday, 03.09.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 29.09.2025
10:00 am - 6:00 pm
Tuesday, 30.09.2025
09:00 am - 6:00 pm
Wednesday, 01.10.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 08.10.2025
10:00 am - 6:00 pm
Thursday, 09.10.2025
09:00 am - 6:00 pm
Friday, 10.10.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 15.10.2025
10:00 am - 6:00 pm
Thursday, 16.10.2025
09:00 am - 6:00 pm
Friday, 17.10.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 27.10.2025
10:00 am - 6:00 pm
Tuesday, 28.10.2025
09:00 am - 6:00 pm
Wednesday, 29.10.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 05.11.2025
10:00 am - 6:00 pm
Thursday, 06.11.2025
09:00 am - 6:00 pm
Friday, 07.11.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 17.11.2025
10:00 am - 6:00 pm
Tuesday, 18.11.2025
09:00 am - 6:00 pm
Wednesday, 19.11.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 26.11.2025
10:00 am - 6:00 pm
Thursday, 27.11.2025
09:00 am - 6:00 pm
Friday, 28.11.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.12.2025
10:00 am - 6:00 pm
Tuesday, 02.12.2025
09:00 am - 6:00 pm
Wednesday, 03.12.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 08.12.2025
10:00 am - 6:00 pm
Tuesday, 09.12.2025
09:00 am - 6:00 pm
Wednesday, 10.12.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 17.12.2025
10:00 am - 6:00 pm
Thursday, 18.12.2025
09:00 am - 6:00 pm
Friday, 19.12.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 19.01.2026
10:00 am - 6:00 pm
Tuesday, 20.01.2026
09:00 am - 6:00 pm
Wednesday, 21.01.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 04.02.2026
10:00 am - 6:00 pm
Thursday, 05.02.2026
09:00 am - 6:00 pm
Friday, 06.02.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 23.02.2026
10:00 am - 6:00 pm
Tuesday, 24.02.2026
09:00 am - 6:00 pm
Wednesday, 25.02.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 11.03.2026
10:00 am - 6:00 pm
Thursday, 12.03.2026
09:00 am - 6:00 pm
Friday, 13.03.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 23.03.2026
10:00 am - 6:00 pm
Tuesday, 24.03.2026
09:00 am - 6:00 pm
Wednesday, 25.03.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 13.04.2026
10:00 am - 6:00 pm
Tuesday, 14.04.2026
09:00 am - 6:00 pm
Wednesday, 15.04.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 22.04.2026
10:00 am - 6:00 pm
Thursday, 23.04.2026
09:00 am - 6:00 pm
Friday, 24.04.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 04.05.2026
10:00 am - 6:00 pm
Tuesday, 05.05.2026
09:00 am - 6:00 pm
Wednesday, 06.05.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 18.05.2026
10:00 am - 6:00 pm
Tuesday, 19.05.2026
09:00 am - 6:00 pm
Wednesday, 20.05.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 01.06.2026
10:00 am - 6:00 pm
Tuesday, 02.06.2026
09:00 am - 6:00 pm
Wednesday, 03.06.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 10.06.2026
10:00 am - 6:00 pm
Thursday, 11.06.2026
09:00 am - 6:00 pm
Friday, 12.06.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 24.06.2026
10:00 am - 6:00 pm
Thursday, 25.06.2026
09:00 am - 6:00 pm
Friday, 26.06.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 01.07.2026
10:00 am - 6:00 pm
Thursday, 02.07.2026
09:00 am - 6:00 pm
Friday, 03.07.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 08.07.2026
10:00 am - 6:00 pm
Thursday, 09.07.2026
09:00 am - 6:00 pm
Friday, 10.07.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 27.07.2026
10:00 am - 6:00 pm
Tuesday, 28.07.2026
09:00 am - 6:00 pm
Wednesday, 29.07.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 12.08.2026
10:00 am - 6:00 pm
Thursday, 13.08.2026
09:00 am - 6:00 pm
Friday, 14.08.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 24.08.2026
10:00 am - 6:00 pm
Tuesday, 25.08.2026
09:00 am - 6:00 pm
Wednesday, 26.08.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 14.09.2026
10:00 am - 6:00 pm
Tuesday, 15.09.2026
09:00 am - 6:00 pm
Wednesday, 16.09.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 28.09.2026
10:00 am - 6:00 pm
Tuesday, 29.09.2026
09:00 am - 6:00 pm
Wednesday, 30.09.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.