Contents
Audits
- Audits as a driver of improvement.
- Different audit types and their application.
- Success criteria for conducting the audit.
The audit as a process
- Basics according to ISO 19011 and ISO 17021.
- Preparation, implementation and completion of an audit.
- PDCA (Plan-Do-Check-Act) in the audit.
Prepare audits
- Determine audit criteria.
- Create the audit plan.
- The document check.
Carry out audits
- The introductory talk.
- Questioning techniques in the audit.
- Evaluate and document audit evidence.
- Communication as a success factor.
- Transactional analysis in the audit.
- Dealing with conflicts.
- The final meeting.
Complete audits
- Evaluate audit results.
- Create the audit report.
Learning environment
Your benefit
This training combines communication methods with audit expertise.
- You know different types of audits and their success criteria.
- You know the audit process and the essential requirements according to ISO 19011 and ISO 17021.
- You define relevant audit criteria before the audit begins.
- You create an audit plan including audit questions for your own examples.
- You apply various communication models confidently when conducting your audits.
- You will practise carrying out classic audit situations in role plays and can try out what you have just learned.
Methods
Keynote speeches, lots of practical exercises, role plays, discussion and exchange.
Recommended for
Internal and external auditors, quality officers, quality managers; specialists and managers with audit responsibility.
Seminar evaluation for "Conducting audits confidently and professionally"
Start dates and details
Monday, 03.11.2025
09:00 am - 5:00 pm
Tuesday, 04.11.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Tuesday, 21.04.2026
09:00 am - 5:00 pm
Wednesday, 22.04.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The next booking ensures this course will take place- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
Do you have any questions?
We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Munzinger Str. 9
79111 Freiburg
- Planning security
- Free seminar places
- Quality standards
- Planning and locations
- Funding opportunities
- Training app
- Business Solutions
