Professional correspondence by e-mail and letter

Correspondence is a business card

• Formulate in a contemporary and recipient-oriented way.
• e-mail- integrating new linguistic trends.
• Using AI - recognizing possibilities and limits.

Pivotal points of the text

• Headline (subject) - precise or appealing.
• Beginning of text - straightforward or diplomatic.
• Final sentence - solution-oriented or charismatic.

Modern writing style

• Put the reader at the center with "you".
• Formulate diplomatically with the subjunctive?
• Write clearly - depending on the recipient.

Correspondence standards

• The current DIN 5008 (status: 2020) - What's new, what has proven itself?
• Modern layout supports the reading process.
• Pay attention to spelling stumbling blocks.

Diplomacy and psychology in correspondence

• Start cleverly - without alienating.
• Convince - without persuading.
• Remain in good memory despite conflict.

Business letters/emails for every occasion

• Your trainer works with sample letters from different industries and for different occasions.
• During the training , sample texts are created according to your requirements, which are then made available to all participants. 
• Special practical relevance: You can bring anonymized letters from your everyday office life. Your trainer will be happy to give you individual and detailed feedback.