Certified by the Hochschule der Wirtschaft für Management (HdWM), Mannheim

Certified Office Manager
- Communication basics
- Tools for successful communication
- The 5 phases of a successful conversation
- The role of inner attitude in professional communication
- Consider different types of communication
- Arguing: confident and successful with applied methods
- Keep at it and assert your own concerns even better
- Formulation aids
- Stay calm in difficult situations
- Successful presentation
- More time for the essentials
- Reaching the goal with motivation
- Consider the personal factors
- Focus on the essentials: setting priorities
- Schedule and task management
- Implementation in practice
- Effective and efficient office management
- Effectively supporting line managers
- Techniques for optimal cooperation between manager/assistant
- Communication and conversation
The examination takes place as part of an examination seminar. It consists of a written and an oral part. Participants are also expected to give a presentation. The examination is conducted by members of the examination committee.
As part of the course, you will attend 4 seminars (including 3 compulsory seminars and one optional seminar). The total duration of the course is 7 days. You decide when and where you complete which course module within 2 years. You can book the modules individually or at a reasonable package price.
The content and topics are systematically coordinated and complement each other. By passing the exam, you will acquire a qualified qualification that entitles you to use the title "Certified Office Manager".
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- With this course, you will acquire the knowledge you need to systematically qualify as a competent office manager. This includes self-management, office organization, relieving bosses and professional communication.
- In this way, you become a valued "co-thinker" and effectively relieve your superiors.
- The certificate serves to further develop your professional career.
Recommended for
Secretarial and office management Employees as well as clerks who want to expand their skills and systematically gain further qualifications.
Final examination
Examination requirement
If you have attended the 3 compulsory seminars and one of the elective seminars, you can take the examination seminar.
Form of examination
The examination consists of a written and an oral part. Participants are also expected to give a presentation. After clarification of open questions from the participants , the written examination takes place, lasting 60 minutes. The participants then work on a practical case in groups of 2, duration: approx. 60 minutes, followed by a presentation and oral examination discussion in front of the plenum (participants and examination committee), duration: approx. 30 minutes per group of 2.
Exam contents
The contents of the compulsory seminars are relevant to the written examination. In addition to technical knowledge, the extent to which the examination candidates are able to apply what they have learned in the seminars to their own professional practice is examined.
Attendees comments
The course was very well structured and gave me a lot of new insights and information. I have already implemented some of it - and I still want to implement a lot more! I will gladly recommend the course at the Haufe Academy to others!

I thought it was great! Everything was very well thought out and timed. Practical and user-friendly. The course exam was also great. Great examination board and relaxed atmosphere!

The test was very pleasant, but also not easy - that speaks for the good quality!

"Highly recommended. Good planning by the Haufe Akademie and a pleasant atmosphere."

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- Customized training courses according to your needs
- Directly at your premises or online
- Cost advantage from 5 participants
- We contact you within 24 hours (Mon-Fri)