Successful at trade shows: Inspire visitors and make a convincing impression

Your trade fair training for communication, customer conversations, and professional presentation

training
This training is held in German.
Are you familiar with this scenario? You are standing training event your company's training event a trade fair or training event and wondering what exactly your job is and how you should behave professionally and appropriately. How do you approach visitors in a targeted manner? How do you engage them in conversation? This trade fair training helps you to appear confident and advise customers interested parties competently. You will learn what is expected of you and how to work effectively with your team at the trade fair booth.

Successful at trade shows: Understanding goals, expectations, and your own role

  • What is the purpose of a trade fair?
  • Role of trade fair staff—what is my job, what is expected of me?
  • Goals of the trade fair: Company goals and my personal goals.
  • What are my own mental barriers?
  • What do trade fair visitors expect?
  • Differences: Visitors vs. Prospective customers vs. decision makers.

visitor contacts

  • How do I start a conversation?
  • What are typical mistakes and how can I avoid them?

Making a successful first contact

  • The effect of body language, open, positive facial expressions, and gestures facilitate positive initial contacts.
  • Decision window: how long do I have before the evaluation is made based on sympathy or antipathy, and how can I influence this time window?
  • Conversation starters that spark curiosity and interest.
  • Steer conversations and use the right questioning techniques to determine needs.

Determining demand at the trade fair

  • Identify needs, summarize them, and match them with my offer.
  • Active listening: How do I obtain the right information for my line of argument?

Elevator pitch at a trade fair

  • 30–60–90-second presentation.
  • Presenting my company/product.
  • Create a structured pitch so that it contains everything my counterpart needs to know, in the right order.

Communication

  • Target group-oriented communication: Who are my visitors and how can I establish quick access?
  • Conversation techniques: How do I structure a conversation, identify potential, and conclude?
  • Handling objections: What to do when things don't go as planned?
    Collecting typical objections – brainstorming.
    A targeted method for identifying my counterpart's concerns and finding the right arguments.
  • Selling at trade shows—what does that really mean?
  • How do I establish a sales circle?
  • end of conversation

Collaboration with colleagues the trade fair booth

  • Team roles at the trade fair booth – what role do I take on, what colleagues do my colleagues take on?
  • Understand and observe trade fair and team dynamics.
  • Mood barometer – how can I keep motivation high and actively engage visitors throughout the day?

My personal action plan

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

  • You will learn how to actively approach visitors, identify their needs, and respond to their wishes in a targeted manner.
  • You come across as confident, authentic, and trade fair-ready.
  • You present your company or products clearly and convincingly—even if you have no sales experience.
  • You can generate initial contacts.
  • You know how to work effectively with your colleagues the booth.
  • You feel up to the specific requirements of the trade fair and appear with greater self-confidence.

The training course is based on a balanced mix of practical individual and group exercises, role-plays, simulations of customer conversations, reflection and feedback, as well as practical tips, discussion, and the exchange of experiences.

Specialists and (junior) managers, product managers, engineers, developers all employees who want to review and optimize their communication skills, presentation, and behavior at the trade fair stand.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

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Questions about the seminar content

This training you how to connect more easily with others through an open attitude, positive body language, and appropriate conversation starters. Especially if you don’t work in sales every day, having a clear framework will help you present yourself with more confidence—not just to “approach” visitors, but to spark genuine interest. You’ll also learn to interpret initial signals correctly, overcome inhibitions, and start conversations in a way that encourages the other person to engage willingly.

At a trade show, visitors often decide within a short amount of time whether to stop or keep walking. This training therefore training you training aware of how your facial expressions, gestures, eye contact, and posture come across to others. You’ll also learn how to project openness, competence, and a willingness to engage in conversation—even when the trade show day is long or you’re feeling tense inside. This strengthens your professional presence and increases the chance that casual encounters will turn into meaningful conversations.

In training , you training viewing objections not as interruptions, but as indications of unanswered questions or concerns. You’ll also learn to calmly ask follow-up questions, identify the underlying concern, and tailor your argument accordingly. This is especially helpful in situations where visitors react skeptically, question prices, or draw comparisons with competitors. Instead of improvising on the spot, you’ll learn methods for responding in a factual, respectful, and persuasive manner.

When everyone knows their role, the booth appears more organized and professional to visitors. This training collaboration within the trade show team and clarifies which roles are needed at the booth. This will help you better understand who on the team actively engages with visitors, who delves into technical questions, who documents contacts, and how to ensure a smooth handoff. For you, this means less friction, less duplication of effort, and a more professional public image. 

Working at a trade show is exhausting because you have to stay alert, friendly, and communicative for many hours. This training you better understand the dynamics at the booth and use your energy more consciously. You’ll learn how to build team spirit, how to keep motivation high, and how to continue actively engaging with visitors even after many conversations. This boosts your stamina and ensures that the quality of your conversations isn’t left to chance.

On-site training together
Booking number
42630
€ 1.540,- plus VAT
2 days
in 2 locations
2 Events
German
Events
Train several employees
Price upon request
2 days
In-person or Online
Appointment scheduled on an individual basis
  • Customized training courses
  • Direct application in practice
  • Efficient use of time and resources
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Start dates and details

  Select time period
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08.06.2027
Frankfurt a. M.
Booking number: 42630
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
max. 12 attendees

Tuesday, June 8, 2027

09:00 am - 5:30 pm

Wednesday, June 9, 2027

09:00 am - 5:30 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
27.09.2027
Berlin
Booking number: 42630
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Arrival via Deutsche Bahn
Travel at reduced rates by booking via the learning environment.
Days & Times
2 days
max. 12 attendees

Monday, September 27, 2027

09:00 am - 5:30 pm

Tuesday, September 28, 2027

09:00 am - 5:30 pm

Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Booking number: 42630
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Plan course
2 days
max. 12 attendees
Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Booking number: 42630
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Plan course
2 days
max. 12 attendees
Fee includes
The participation fee includes
  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.
Participants will be charged directly by the hotel for their hotel accommodation. You will find a reservation form for hotel bookings in your learning environment.
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.

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