Communicate confidently—navigate difficult conversations with empathy and AI
Communicate confidently, master difficult conversations
Contents
Mindset and focus – conversation begins in the mind
- Mindfulness exercises for a clear start to a conversation.
- Change of perspective and conscious focus.
Decoding communication—Using psychological expertise to navigate difficult situations
- Psychological models and know-how for difficult conversation dynamics.
Speeches with momentum – AI as a sparring partner for powerful conversations
- AI-supported tools for conversation preparation and written communication.
- Rhetorical techniques and positive phrasing.
Language as a bridge – shaping conversations, strengthening relationships
- Complaint management with attitude and structure.
- Case studies from everyday life.
- The phases of understanding, information, and agreement (UIA) for successful communication.
- Active listening & empathetic response.
- Questioning techniques: He who asks the questions leads the conversation.
- Confidently ending conversations and mastering exit lines.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You will handle complaints confidently—clearly, calmly, and with a focus on finding solutions.
- Instead of defending yourself, you conduct conversations with poise and structure.
- You remain professional, even when things get emotional.
- You use AI as your sparring partner—for powerful texts and smart preparation. Whether written or spoken, you get digital support that gives you confidence and new perspectives.
- You develop a strong mindset, approach conversations with clarity, empathy, and self-confidence—and actively shape communication.
Methods
The training thrives on a balanced mix of trainer input, practical tips, plenary discussions, individual and group exercises based on practical situations, and feedback.
Recommended for
Employees and managers who want to optimize their communication skills in a practical way and appear even more professional and convincing in difficult situations.
Further recommendations for "Communicating confidently – using empathy and AI to navigate difficult conversations"
Start dates and details
Wednesday, 30.09.2026
09:00 am - 5:00 pm
Thursday, 01.10.2026
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Thursday, 26.11.2026
09:00 am - 5:00 pm
Friday, 27.11.2026
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 03.03.2027
09:00 am - 5:00 pm
Thursday, 04.03.2027
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
Do you have any questions?
We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
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