Contents
In the workshop, participants' questions are addressed individually and theoretical input on models and methods is provided by the trainer.
The following list is a selection of possible topics. The actual agenda will be based on the needs of the participants.
Diagnostics
- Effect on others and first impression.
- Evaluation of relationships and own performance using the scale question plus SaCh technique.
- Analyze your own attitudes towards others and change them if helpful.
- Professional appearance as a speaker (on the phone, in person, online)
- Stay calm and positive before presentations.
- Structure for expressive speeches.
- Pyramidal communication: formulate contributions briefly and concisely.
- Winning people over: How you can win sympathy.
Convincing in dialog
- Building relationships in a short time with the BASF method.
- Metacommunication: agreeing rules for dealing with each other.
- What makes a good listener: Acknowledging and paraphrasing.
- Accepting and giving feedback with the 3W technique.
- Perspective taking: using circular questions effectively and role reversal.
- Asking effective questions to encourage others to reflect.
Effective moderation
- For good cooperation: Creating rules in the group with paradoxical communication.
- Conduct successful group meetings: Applying the ZAPPP facilitation technique.
- Successful negotiation
- The influence of individual relationship building as the basis for successful negotiations.
- Dealing with resistance: leave it, change it or love it.
- Application of the HARVARD concept in negotiations.
- Confident handling of unfair strategies.
Learning environment
Your benefit
- In this workshop you will develop your own individual solution to a communication challenge in your professional environment.
- You can bring in your own topics and tasks from your everyday work.
- You will receive individual feedback and tips from the trainer and the participants to further optimize your communication.
- You will get to know the most important models from communication science and psychology for your learning fields.
- They develop their conversation and communication skills.
- The workshop nature of the training and the practice of various situations ensure that what you have learned is firmly anchored and you are equipped for everyday life.
Methods
Workshop with the possibility to bring in own topics, trainer input, group and individual work, getting to know different models, analysis of own behavior in complex situations, intensive exercise sequences and the simulation of situations that the participants bring in.
Recommended for
Specialists and managers who want to develop suitable solutions for their individual communication challenges and thus expand their conversation and communication skills.
Further recommendations for "Practical workshop: Optimizing communication in a targeted manner"
Attendees comments
"I particularly liked the practical exercises."

Seminar evaluation for "Practical workshop: Optimizing communication in a targeted manner"







Start dates and details
Thursday, 07.08.2025
09:00 am - 6:00 pm
Friday, 08.08.2025
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 05.11.2025
09:00 am - 6:00 pm
Thursday, 06.11.2025
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Wednesday, 11.02.2026
09:00 am - 6:00 pm
Thursday, 12.02.2026
09:00 am - 4:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.