Practical workshop: Targeted optimization of communication

In the workshop, participants' questions are addressed individually and theoretical input on models and methods is provided by the trainer.

The following list is a selection of possible topics. The actual agenda will be based on the needs of the participants.

Diagnostics

• Effect on others and first impression.
• Evaluation of relationships and own performance using the scale question plus SaCh technique.
• Analyze your own attitudes towards others and change them if helpful.
• Professional appearance as a speaker (on the phone, in presence, online)
• Stay calm and positive before presentations.
• Structure for expressive speeches.
• Pyramidal communication: formulate contributions briefly and concisely.
• Winning people over: How you can win sympathy.

Convincing in dialog

• Building relationships in a short time with the BASF method.
• Metacommunication: agreeing rules for dealing with each other.
• What makes a good listener: Acknowledging and paraphrasing.
• Accepting and giving feedback with the 3W technique.
• Perspective taking: using circular questions effectively and role reversal.
• Asking effective questions to encourage others to reflect.

Effective moderation

• For good cooperation: Creating rules in the group with paradoxical communication.
• Conduct successful group meetings: Applying the ZAPPP facilitation technique.
• Successful negotiation
• The influence of individual relationship building as the basis for successful negotiations.
• Dealing with resistance: leave it, change it or love it.
• Application of the HARVARD concept in negotiations.
• Confident handling of unfair strategies.