Individual training: Acting correctly in conflict and threatening situations
The 1:1 training for dealing confidently with aggression, disrespectful and hurtful behavior
Unfortunately, rowdy fellow human beings and unacceptable behavior are no longer exceptions. How do you deal with it properly? How do you react confidently in such situations? In this individual training course, you will learn effective de-escalation strategies to defend yourself against insults or unacceptable behavior and to deal with difficult contacts with confidence.
Choose from these topics:
Recognize borderline situations
- Recognize possible critical situations at an early stage and take countermeasures.
- Correctly interpret the beginnings of aggressive behavior.
- Confidently address unacceptable behavior.
- Review of own positions in consensus building.
Expansion of skills in critical situations
- Confidently confront behavior that violates boundaries: verbally and using body language.
- Confident behavior in emotionally charged situations.
- Respond to racist, discriminatory, aggressive statements.
- Advice on how to behave and act in threatening and violent situations.
- Use of de-escalation techniques.
What is individual training?
One-to-one training is an individual 1:1 format with an experienced trainer. Together you design the training so that it fits your goals and needs exactly. The content of our seminars, which have been tried and tested over many years, serves as the basis for the design of your personal one-to-one training. Benefit from the transfer of knowledge and skills on your chosen topic.
You can find more answers about individual training with a personal trainer in the FAQ below.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You will expand your ability to act and your subjective sense of safety so that you can act non-violently in conflict and threatening situations.
- You will learn the basic rules of de-escalation and the basics of solution-oriented behavior in difficult situations.
- You will develop individual communication and de-escalation strategies based on specific case situations.
- You will be given strategies to prevent a conflict from arising.
- You will expand your repertoire of violence prevention methods.
The:Die trainer focuses exclusively on you and takes your individual needs into account.
The individual training is shorter than the open seminars, but more individual and intensive.
Methods
Individual training, theoretical input, practical cases, exercises, feedback.
Recommended for
Specialists and managers at all levels and all employees who are confronted with unacceptable behavior or would like to prevent it. It is aimed at employees with potentially difficult customer contacts, e.g. at reception, customer service, call centers and complaints departments.
It is also aimed at employees in the service sector, such as public administration (offices, schools, universities) and healthcare and social services staff, such as emergency services and medical professionals.
Further recommendations for "Individual training: Acting correctly in conflict and threat situations"
Questions and answers about "Individual training with a personal trainer"
A single training with personal trainerhe is aimed at specialists and managers as well as all those who want to build up or deepen their knowledge. If you only have limited time for further training or your schedule allows little flexibility, the liveonline training with a personal trainer is ideal for you. Also forür career starters:inside or part-time parents, this flexible format can be very suitable be very suitable.
-
Customized content
-
Individual appointment coordination
-
Full attention of the trainer
-
Personal feedback and direct practicability
-
Confidential framework
-
No expense for travel
After booking, your trainer will contact you to coordinate the focus and dates. An individual training plan will be created for you. The individual training takes place exclusively live online. The training is usually carried out via common platforms such as MS Teams or Zoom. Stable internet access, a webcam and, if necessary, a headset are usually sufficient. You can complete your one-to-one training flexibly within three months of booking.
You have a total of four hours available as a live online session for individual training, which you can use in one go or in two sessions of two hours each, depending on your needs. It is not possible to extend the individual training. The appointments can be arranged flexibly and can also be arranged in the early morning, late afternoon or evening, for example.
Individual training courses are suitable if you already have prior knowledge and want to expand your knowledge in a targeted manner. They are focused in terms of content and ideal for building up or deepening your knowledge. This format is also suitable for attendees with little time who cannot attend face-to-face seminars lasting several days.
The contents and dates will be after booking with the trainer in advance by telephone. This allows you to get to know the teacher. However, it is not possible to get to know them before booking.
Yes, appointments can be canceled or postponed. Individual sessions can be postponed up to a certain time before the start. After booking, however, the individual training must be completed within three months. Cancellations are subject to the specific conditions in the offer or the terms and conditions.
About us - The Haufe Akademie
Your optimizer, innovator and companion since 1978 -
Your professional partner for professional development and seminars, training courses and topical conferences.
Whether on site, live online or in-house - our customised solutions, our claim to the highest level of consulting expertise and training tailored to your needs simplify the acquisition of skills for the working world of the future and sustainably facilitate professional development.
A wide range of seminars, individual coaching and our flexible formats support HR managers and decision-makers in shaping the future and developing employees, in-house teams and companies.
Experience the benefits of online training from the comfort of your own home. Our online formats meet the highest quality standards and are in no way inferior to face-to-face events in terms of practical relevance. Learn together live online in interactive groups or digitally at a time of your choice.
Do you have any questions?
We are there for you Monday to Friday 8:00 a.m. - 5:00 p.m.
Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Munzinger Str. 9
79111 Freiburg
- Planning security
- Free seminar places
- Quality standards
- Planning and locations
- Funding opportunities
- Training app
- Business Solutions
