Seminar in English

The Art of Tact and Diplomacy in Business

Your practice-based training for firm but fair communication

Tact is the ability to tell the truth in a way that considers other people's feelings and reactions. It is the art of making a point without making an enemy. We need tact and diplomacy to maintain good relationships with others, while not losing sight of our own needs and interests. Learn how to act confidently and respectfully, even in difficult situations and with difficult people. Improve your communication through effective listening skills and awareness of your word choices, tone and body language.


The basics of tacts and diplomacy

The importance of relationship management

Why showing appreciation and respect gets your further

Self-value, self-control and self-image

How to recognize and play status games

Diplomacy vs. straightforwardness

Tactful and diplomatic communication in action

Listening: the most powerful communication tool

Identify your barriers to attentive listening

Building rapport in communication

Asking the right questions

How to detect and appreciate other people’s needs and interests

Get your point across with appropriate words, tone and body language

How to say “No” in an assertive way without offending people

Communicating with diplomacy in difficult situations – and with difficult people

Techniques for handling disagreements

Diplomatic ways to deliver bad news without creating bad feelings

How to set and defend your personal limits

How to verbally deal with aggressive tactics of others

Tips for quickly defusing explosive or tense situations

Cross-Cultural differences

Being culturally alert – what are the pitfalls in communications?

High and low context cultures

Direct and indirect communication styles

Online learning environment

Once you have registered, you will be able to access your personal learning environment, including extra materials for consolidating what you have learned.


In this seminar, you will

  • discover your own strengths and weaknesses in your communication style
  • learn how to respond in a calm and professional manner, even when you're not in your comfort zone
  • strengthen your communication style with listening and questioning techniques
  • learn how to gain cooperation and respect
  • learn how to present yourself powerfully without brushing people off
  • use relationships successfully for doing business
  • improve your professional image and create a more positive work environment
  • deal assertively and diplomatically with difficult people
  • learn to handle communication with foreign business partners in a culturally sensitive way


Trainer input, self-assessment and feedback, role playing, case studies, reflection and exchange of experiences, individual and group exercises.

Who should attend

Professionals at all levels who want to be successful at work and in their private lives by using tact and diplomacy.

Further recommendations for „The Art of Tact and Diplomacy in Business“

Training in English
2 days

Auch als deutschsprachiges Training buchbar:
Erfolgsfaktor Diplomatie

Zum Produkt
Termine & Orte
10.-11.04.18 | Köln Seminar in English
Park Inn City West
1.-2. Tag: 09:00 Uhr - ca. 17:00 Uhr
Kein passender Termin?
€ 1.340,- zzgl. MwSt.
€ 1.594,60 inkl. MwSt.
Die angegebene Teilnahmegebühr beinhaltet
  • ein gemeinsames Mittagessen pro vollem Seminartag,
  • Pausenverpflegung und
  • umfangreiche Arbeitsunterlagen.
Die Übernachtungskosten im Hotel werden vom Teilnehmer direkt mit dem Hotel abgerechnet. Für die Hotelbuchung finden Sie in Ihrer Lernumgebung ein Reservierungsformular.
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