New
Seminar in English

The unspoken Message

It is well-known that the impact of our communication is largely determined by non-verbal means. Our body speaks in ways which both display our confidence and trustworthiness as well as attempt to hide hidden agendas and emotions like deceit, anger and fear. This course will examine the “unspoken message”. It will explore the essential elements of body language and how to use them to appear professional in your self-presentation and to effectively communicate your message. Taking the time to look deeper into the habits which govern your daily actions will produce surprising and meaningful insights about your self-image and your means of interacting with people. Awareness of your body language is the first step. Observation of others is next. Keen awareness and acute observation will have impact in all of your professional interactions. This course will also review methods of observation to help you read the signals conveyed by others when they are speaking and listening to you to enable you to interpret and discern the truthfulness and intentions behind their words. This begins a complex process of the puzzle to be pieced together. There is no magic formula; however, becoming more attentive, sensitive and aware of your own body language and to that of others will increase the possibility of an accurate interpretation and more effective communication. Situations will be discussed in which your body language, and awareness of the body language of others, will make a difference. The workshop includes an engaging combination of participatory activities.

Content

Including Videorecording

1. Looking at Yourself

Self-Image and Awareness

Understanding body awareness.

Habits - the power of their control.

Video-recording #1: Presenting yourself to your colleagues.

The V’s of your communication.

Using Body Language to Your Advantage

Body language essentials: eye contact, facial expression, gesture, touch, posture, movement, space and distance.

Steps for using body language more effectively.

Wearing Multiple Masks

Personality qualities in connection to body language.

Your appearance and appeal.

Expanding your space.

Personal and cultural masking.

Taking Your Stand

Body profile: awareness, attitude and posture.

Individual movement analysis.

Body alignment and dynamic posture.

Presence - what you stand for.

Looking professional and projecting your image.

 

2. Looking at Others

Proxemics and Interacting with Others

Proxemics:  personal and interpersonal space.

Visual examples of interactions.

Cultural differences in communication.

Rapport development and attention to listening behaviours.

Positioning in conversation

Reading the Body Language of Others.

Where to look: how to obser.

Intuition and your gut feeling.

Carefully using the information you acquire.

Reading and Interacting: The Complex Puzzle

The conversational interchange.

Nature and history of the relationship.

The role of emotions and voice.

Video-recording #2:  Observing your listening behaviour.

Further applications

Nonverbal communication review.

Further applications in professional settings.

Wrap-up and Evaluations.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Benefits

At the end of the course, you will be able to:

  • Pay attention to and increase awareness of your self-image.
  • Observe habits and patterns which help or hinder you.
  • Use your body language to your advantage.
  • Be aware of nonverbal elements of your eye contact, facial expression, gesture, touch, posture, movement, space and distance.
  • Increase ability to interact more effectively with colleagues, supervisors, staff, clients, students, friends and family.
  • Heighten your capacity to observe the actions and reactions of others.
  • Attune yourself to the body language of others and the unspoken message.
  • Interpret changes, signals, discrepancies and leakages.
  • Demonstrate and profile at a more professional level.

Trainer

Methods

Informative lectures, interactive participation, demonstrations, active discussion, reflective writing, movement activities and games, questionnaires/surveys and individual, partner and small group exercises.

Further recommendations for „The unspoken Message“

  • Customised for your needs
  • On-site for multiple employees
  • Save time and travelling expenses

Price on request.

Request

Questions about a booking?

0761 898-4455

inhouse@haufe-akademie.de

Booking Number
30322
Training in English
2 days
Dates & locations
15.-16.10.19
München/Eching
Seminar in English
1.-2. day: 9:00 AM - 5:00 PM
Participation fee
€ 1.440,- excl. VAT
€ 1.713,60 incl. VAT

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

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Fully booked.
Training is guaranteed to take place
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Consultation and contact
The Haufe Akademie
  • High practical relevance
  • Top trainers
  • 180.000 participants per year
  • Generator of success since 1978

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Head of Customer Service, and her team
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