Seminar in English

The International Assistant

Effective Intercultural Communication

The environment of organizations has become increasingly international. This affects the assistant's function. Mastering foreign languages and intercultural competency are a must. In this seminar you'll find these aspects combined. You'll work on your professional competence in dealing with foreign business partners and you'll improve your business English. The language during the training is English only.


Intercultural communication and dealing with foreign guests

What is culture?

How do cultural differences affect behaviour and communication?

How to apply this knowlegde in daily work processes

The meaning of non-verbal signals in personal contacts and on the telephone

Tips for non-verbal behaviour in dealing with foreign guests

How to receive guests in a professional manner and entertain them with the right topics

Making small talk with confidence

Professional telephone conversations

How to control the conversation from A to Z, to connect calls, to take a message

Important expressions you should know

How to manage challenging communication partners and difficult situations on the telephone

Work on the participants' own cases

Modern business correspondence

Do´s and Don´ts of international correspondence

Formats of English letters

How to use standard expressions and polite phrases

How to apply a formal and an informal writing style

How to write a set of correspondence based on practical cases

International meetings

Checklists for the preparation and organization of a meeting with international participants

Vocabulary for writing the meeting documents

Writing the agenda and the invitation

How to define a dress code

Professional and personal presentation

How to present yourself personally and professionally

How to represent your company and your superior(s)

How to give a short presentation

Online Learning Platform

Once you have registered, you will be able to access your personal learning environment, including extra materials for consolidating what you have learned.


  • You expand your intercultural competency and improve your business English
  • You are motivated to speak only in English during the training and to practice new and useful expressions
  • You learn to communicate in a spontaneous, natural, correct and effective manner on the telephone, in correspondence and face-to-face
  • You can practice daily situations through role playing


Theory input, role play, presentations, individual, group and plenary exercises, working in pairs, case studies, exchange of experience.
The training is driven by the participants' willingness to speak English and by their active participation in the seminar.

Who should attend

Assistants, secretaries and administrative staff who work in an international context.

Minimal requirements: good secondary school (”Realschule”) English skills or similar education.

This seminar is available as part of course:

Lehrgang Geprüfte/r Internationale/r Management-Assistent/in

Statements from participants

"The trainer was very flexible and was able to give excellent advice on practical topics!"

Eva Majgl

PROBAT-WERKE von Gimborn Maschinenfabrik GmbH, Emmerich am Rhein

Ø Seminar Reviews

ø 4.8 of 5

by 190 reviews

Seminar content:
Content comprehensibility:
Practical relevance:
Seminar materials:
Trainer expertise:
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Method variety:

Free product for every booking: An e-learning of your choice about one of 4 top-selling topics!
more information here

Booking Number
Training in English
2 days
Number of participants limited
Dates & locations
Seminar in English
Seminar in English
Seminar in English
1. day: 9:00 AM - 5:00 PM
2. day: 8:30 AM - 4:30 PM
Participation fee
€ 1.290,- excl. VAT
€ 1.535,10 incl. VAT

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Consultation and contact
Haufe Akademie In-house
Company in-house implementation
The Haufe Akademie
  • High practical relevance
  • Top trainers
  • 150.000 participants per year
  • Generator of success since 1978

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