New Work in the public sector

New Work – What We're Talking About

• Relevant milestones, e.g., Frithjof Bergmann, Michael Trautmann, the New Work Charter.
• New Work – in the Age of AI, e.g., the AI Backpack with Inga Höltmann and the Most Important First Step.

Leadership Toolbox – Self-Leadership and Leadership by Managers

• Self-management as a skill—whether as an employee or a manager, e.g., remote leadership, a toolkit for employees, a toolkit for managers, and project management.
• Rethinking leadership—for example, demonstrating a strong stance, embodying commitment, acting as a strengths coach, or making a role change out of conviction—from leader to administrative staff member.
• Smart Knowledge Management – with Professional Onboarding and Offboarding.
• Real-world examples from the public sector, such as rituals that foster a strong sense of unity.

Effective Process Changes and Change

• Key prerequisites for modernizing entrenched structures—such as trust, psychological safety, and support from key individuals.
• Change from a neuroscientific perspective, e.g., metaskills and prerequisites for change.
• Effective Process Optimization—with a Strong Rationale, Meaningful Metrics, and Makigami.
• Dealing with Resistance, Stages of Escalation, and Options for Action in the Public Sector.
• Practical examples—e.g., culture in the public sector, effective communication, productive meetings, appropriate spaces, and clear goals.
• Effective templates, such as the Start Smart Canvas, New Work Canvas, and Change Canvas.

Practical examples and tips

• An effective feedback and error-handling culture for a true understanding of user needs.
• Does human intelligence beat artificial intelligence? For example, using the "refreshed mind" model.
• Best-practice examples from the public sector, such as professionalizing project work.
• Your guide to meaningful and effective work.