Leading and delegating on behalf of:the boss

What actually is leadership?

• Principles of leadership.
• Cooperation as a management tool for different goals and requirements.
• Possibilities and limits of management without authority.
• The choice of the effective (communication) level.
• Feedback as a management tool.

Accepting the leadership role

• Your own role and function as a manager.
• Convincing and confident appearance.
• Overcome insecurity, radiate authority.
• Exert appropriate pressure without threatening.
• Communicate clearly, unambiguously and appreciatively.

Delegating - but the right way!

• What tasks do you delegate?
• What do you need as an instrument?
• How do you take the time factor into account appropriately?
• What motivates people?
• Getting other people to do something purposefully.
• Agree on tasks and monitor their implementation.

Communicating tasks convincingly

• Clearly formulate what you want.
• What exactly is to be achieved?
• Pointing out the facts and asking for the other person's point of view.
• The skillful "negotiation" of options.
• The concrete agreement on the next steps.

Dealing confidently with resistance and conflicts

• What to do when things get difficult?
• Skillfully managing emotions and anger.
• Communicate your own position appropriately and convincingly, even in the face of resistance.
• Objection handling and benefit argumentation.