training
This training is held in German.
Forget irrelevant banter before meetings - whether online or on site! This training course shows you tried-and-tested communication methods for real conversations without small talk. This will make it easy for you to build rapport with new contacts . Relationships in business are often more important than the business itself. Use opportunities to strengthen trust and relationships with important partners and colleagues . Remember: sympathy opens doors!
Contents
Basics of communication and cooperation
- Mutual sympathy: ways to get people on the same wavelength.
- Developing sustainable relationships through communication and trust.
- In-depth conversations instead of small talk: differences, advantages and possible applications.
Having short, valuable conversations: The BASF model
- Theoretical foundations of the BASF model.
- Practical application of the communication method in everyday working life.
- Targeted training using your own examples and practicing the method.
- Transformation from BASF to PSF: an effective tool for discussion management and moderation.
Promoting cooperation in meetings and in everyday working life
- Develop empathy as a central competence.
- Use conversation techniques such as circular questions to strengthen relationships.
- Create a personal transfer plan for everyday working life
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- Knowing the methods and techniques to develop mutual empathy and a common wavelength in conversations.
- Learning conversation methods to build and strengthen sustainable relationships with colleagues and business partners .
- Know the BASF method for better communication in various conversational situations and be able to use it specifically in everyday working life.
- Recognize why successful communication is the basis for cooperation between colleagues and business partners and how this can be positively influenced.
- Know conversation methods to build strong relationships with each other and commitment between business partners and colleagues .
Methods
Trainer input, participant examples, participants collect their personal "star moments", partner exercises, group work, training in the entire hotel, real application also outside the group, joint reflections.
Recommended for
Specialists and managers who want to start conversations effectively and sympathetically in order to build sustainable relationships with colleagues, customers and suppliers.
Further recommendations for "Small talk in business: building commitment and rapport"
Relationship skills in business
Customer focus: the right mindset for successful customer loyalty
Professional customer communication
Successful cooperation with international business partners
He who asks, leads! The art of asking the right questions
Whoever listens leads! The art of guiding conversations in a goal-oriented way
Seminar evaluation for "Small talk in business: building commitment and rapport"
4.6 from 5
with 25 ratings
training content:
4.5
Content comprehensibility:
4.7
Practical relevance:
4.7
Trainer expertise:
4.8
Participant orientation:
4.8
Method variety:
4.4
On-site training together
Start dates and details
03.09.2025
Frankfurt a. M./Offenbach
Booking number:
34199
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Days & Times
1 day
Limited number of participants
Wednesday, 03.09.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take place
Booking number:
34199
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Details
1 day
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
34199
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Details
1 day
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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