Speak plainly - resolve conflicts and difficult situations in a relaxed manner

Learning nuggets of psychology 

• What shapes my behavior and why are other people so different? 
• Understanding your own feelings: Causes and triggers. 
• How needs drive our behavior. 
• Silence is rarely effective. 

Self-reflection - what annoys me and what I annoy other people with

• What makes a situation a difficult situation for me? 
• My patterns in emotionally charged situations. 
• Thinking shapes language: the importance of inner attitude. 
• Language shapes thinking: the importance of/my communication. 
• My early warning system: perceiving and understanding signals from the body. 
• The "good reason" behind your own reactions and behavior. 

Speak plainly 

• Clarity of mind: what is "really" going on right now? 
• Awareness of goals: What do I want to achieve? 
• Take personal responsibility and speak plainly. 
• Better honest or friendly - preferably both! 
• How does plain language help me find solutions? 

Toolbox for communication and conflicts 

• Entry points for really good conversations. 
• Formulation aids for your toolbox. 
• The art of asking questions and "visiting my counterpart in his world". 
• Dealing calmly with strong emotions such as anger, rage and stubbornness. 
• Dealing confidently with unexpected reactions: what do I say if ...?