Speak plainly - resolve conflicts and difficult situations in a relaxed manner

Learning nuggets of psychology

• What shapes my behavior and why are other people so different?
• Understanding your own feelings: Causes and triggers.
• How needs drive our behavior.
• Silence is rarely effective.

Self-reflection - what annoys me and what I annoy other people with

• What makes a situation a difficult situation for me?
• My patterns in emotionally charged situations.
• Thinking shapes language: the importance of inner attitude.
• Language shapes thinking: the importance of/my communication.
• My early warning system: perceiving and understanding signals from the body.
• The "good reason" behind your own reactions and behavior.

Speak plainly

• Clarity of mind: What is "really" going on right now?
• Awareness of goals: What do I want to achieve?
• Take personal responsibility and speak plainly.
• Better honest or friendly - preferably both!
• How does plain language help me find solutions?

Toolbox for communication and conflicts

• Entry points for really good conversations.
• Formulation aids for your toolbox.
• The art of asking questions and "visiting my counterpart in his world".
• Dealing calmly with strong emotions such as anger, rage and stubbornness.
• Dealing confidently with unexpected reactions: What do I say if ...?