Training
This training is held in German.
Conflicts in the office are natural and commonplace. Instead of swallowing anger and frustration, escalating or being dissatisfied, you can also use conflicts constructively. You are more likely to be successful if you take your own and other people's interests and needs seriously instead of devaluing each other. To this end, the training offers an effective and practical approach to constructive conflict resolution according to M. B. Rosenberg.
Contents
Basics of constructive conflict resolution
- The causes of conflicts and how they arise.
- Basic attitude to conflicts: What type of conflict are you?
- Dealing with old beliefs and new behavioral possibilities.
- Clarify your own needs and values.
Self-assertion and understanding
- Change the perspective: Solutions instead of accusations and blame!
- Translate spontaneous judgments into understandable interests and needs.
- The 4 steps of constructive conflict management: observation, feeling, need, request.
Harnessing unpleasant feelings
- Strategies for dealing with personal attacks.
- Reach the person you are talking to even if they are angry, upset, helpless, afraid, guilty or ashamed.
- Understanding personal behavior (e.g. threat, justification, withdrawal).
- Develop alternative courses of action and new solution strategies.
Typical conflict situations in everyday office life
- Dealing with difficult, e.g. aggressive conversation partners.
- Saying "no" constructively without risking the relationship.
- Learning to deal with rejection. Don't give up on your own interests.
- Situation analysis and possible solutions, personal feedback.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
The focus of the training is on optimizing your ability to deal with conflicts confidently.
You learn concretely,
- to be clear about what you want and, in the event of conflict, can express your wishes and needs without attacking or criticizing your contact ,
- Not to take accusations and criticism personally, but to recognize the unspoken feelings and needs behind these statements,
- Formulate requests and wishes clearly without manipulating or threatening,
- support your counterpart empathically and professionally without getting angry yourself and
- in the event of conflict, neither to give up your own concerns nor to risk the relationship.
Methods
As much theory as necessary, as much practice as possible: input, exercises and role plays, individual and small group work, work on specific cases from your own professional practice.
Recommended for
Employees from assistance, secretarial and clerical departments and all those who want to optimize their conflict behavior.
Attendees comments
"Very good! The exercises on changing perspectives in particular made me rethink a few things!"
Nicole Schnarr
Anders Braks & Rich Investments
"I really liked the small number of participants and the real-life case studies on individual conflicts!"
Ursula Müller
Braunschweig newspaper publisher
"Thetraining was great, authentic, profitable and sustainable at the same time. Absolutely recommendable."
Kathrin Schneider
Settlement center Emmendingen
"The coach was great. He knows his stuff and has a lot of experience. His modern methods are very effective. I learned a lot and can implement the tools confidently. Thanks to his friendly, professional and honest manner, I learned a lot about myself and my environment. Thank you for that."
Stacy Dauster
Bavarian International
"Great trainer, well-coordinated content."
Carina Aust
Franz KALDEWEI GmbH & Co. KG
Seminar evaluation for "Conflict management for assistants"
4.7 from 5
with 408 reviews
training content:
4.6
Content comprehensibility:
4.6
Practical relevance:
4.7
Trainer expertise:
4.8
Participant orientation:
4.8
Method variety:
4.7
On-site training together
Booking number
5397
5397
€ 1.540,-
plus VAT
2 days
in 4 locations
4 Events
German
Joint online training
Start dates and details
05.06.2025
Frankfurt a. M./Oberursel
Booking number:
5397
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 05.06.2025
09:00 am - 5:00 pm
Friday, 06.06.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
02.07.2025
Live-Online
Booking number:
33018
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Wednesday, 02.07.2025
09:00 am - 5:00 pm
Thursday, 03.07.2025
09:00 am - 5:00 pm
11.09.2025
Cologne
Booking number:
5397
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 11.09.2025
09:00 am - 5:00 pm
Friday, 12.09.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
13.11.2025
Stuttgart
Booking number:
5397
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Thursday, 13.11.2025
09:00 am - 5:00 pm
Friday, 14.11.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
02.02.2026
Live-Online
Booking number:
33018
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
Days & Times
2 days
Limited number of participants
Monday, 02.02.2026
09:00 am - 5:00 pm
Tuesday, 03.02.2026
09:00 am - 5:00 pm
16.03.2026
Hamburg
Booking number:
5397
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Days & Times
2 days
Limited number of participants
Monday, 16.03.2026
09:00 am - 5:00 pm
Tuesday, 17.03.2026
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Training is guaranteed to take place
Booking number:
5397
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Booking number:
33018
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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