Communication training for assistants

Your toolbox for every conversation

This training is held in German.
Hardly any other job requires as much communication skill as that of an assistant. It is a hub for information and a communicative hub in the company. In this training course, you will learn how to find the right words and strike the right tone in face-to-face conversations with colleagues and superiors and on the phone with customers and business partners . This will enable you to manage complaints and difficult situations professionally and with a great deal of tact.

Contents

Introduction: Basics of communication

  • Communication theories in practice.
  • Verbal and non-verbal communication.
  • Gendertalk: Do men and women really communicate differently?
  • Insight into transactional analysis.
  • Recognize different personality types.
  • The self-test.

Toolbox: Your tools for successful communication

  • Create a positive atmosphere for the conversation.
  • Use questioning techniques.
  • Active listening and I-messages.
  • Giving appreciative feedback: The "SAG ES" formula.
  • Friendly but firm: You can learn to say no.
  • Communicate skillfully, openly and purposefully.
  • Positive formulations set the mood - "bridge sentences" connect.
  • Change of perspective as a tool for understanding the other person's point of view.

Mastering challenging conversational situations

  • Reduce causes of insecurity and inhibitions and thus appear self-confident in difficult conversations with customers or the boss .
  • Dealing with complaints confidently - don't take it personally!
  • Striking the right tone: Tough on the issue, soft on the person.
  • More confidence in conversations with good preparation.
  • Constructive even in critical situations.
  • Diplomacy can be learned.
  • The supreme discipline: humor.

Special features of telephone conversations

  • Callers feel your smile!
  • Exude competence and security.
  • Recognize customer needs and respond appropriately.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

You will learn how to

  • analyze your communication behavior and improve your conversation skills,
  • confidently represent their own interests and those of their superiors,
  • Optimize and train your behavior in difficult situations,
  • build relationships based on trust and thus gain natural authority and
  • also appear friendly, confident and competent on the phone.

Methods

Trainer input, practical exercises, partner work, role play, analysis of motives and values, self-reflection, conversation skills training, communication exercises, mental training.

The training is based on the willingness of the participants. You are welcome to bring along specific conversation situations from your everyday working life.

Recommended for

Employees in the areas of assistance, secretarial and administrative work who want to communicate even more constructively and optimize their conversation techniques.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Seminar evaluation for "Communication training for assistants"

4.9 from 5
with 217 reviews
training content:
4.7
Content comprehensibility:
4.9
Practical relevance:
4.7
Trainer expertise:
5
Participant orientation:
4.9
Method variety:
4.8
On-site training together
Booking number
5480
€ 1.540,- plus VAT
2 days
in 3 locations
3 Events
German
In-person trainings
Joint online training
Booking number
33543
€ 1.540,- plus VAT
2 days
Online
2 Events
German
Live online events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

This training is available as part of course:

Certified assistant assistant course

Start dates and details

  Select time period
0 events
16.06.2025
Berlin
Booking number: 5480
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Sheraton Berlin Grand Hotel Esplanade
Sheraton Berlin Grand Hotel Esplanade
Lützowufer 15, 10785 Berlin
Room rate: € 125,03 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 16.06.2025

09:00 am - 5:00 pm

Tuesday, 17.06.2025

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

28.08.2025
Live-Online
Booking number: 33543
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Thursday, 28.08.2025

09:00 am - 5:00 pm

Friday, 29.08.2025

09:00 am - 5:00 pm

13.11.2025
Munich
Booking number: 5480
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Holiday Inn Unterhaching
Holiday Inn Unterhaching
Inselkammerstraße 7-9, 82008 Munich
Room rate: € 128,39 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 13.11.2025

09:00 am - 5:00 pm

Friday, 14.11.2025

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

12.01.2026
Live-Online
Booking number: 33543
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 12.01.2026

09:00 am - 5:00 pm

Tuesday, 13.01.2026

09:00 am - 5:00 pm

10.03.2026
Cologne/Lower Kassel
Booking number: 5480
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Hotel Clostermanns Hof
Hotel Clostermanns Hof
Heerstraße 2A, 53859 Cologne/Niederkassel
Room rate: € 125,13 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Tuesday, 10.03.2026

09:00 am - 5:00 pm

Wednesday, 11.03.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
Booking number: 5480
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Booking number: 33543
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and traveling expenses
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