Professional assistance for lateral and re-entrants

Assistant, office manager, secretary - Who am I?

• Role and tasks - know, clarify and fulfill expectations.
• Assistance today - new requirements and areas of responsibility.
• Clichés and myths in the job description of an assistant.
• Positioning: Recognizing and expanding knowledge, skills and development potential.
• The new normal: Assistance in the digital office - recognizing and actively supporting change.

Optimization of work organization

• Self-management - managing the tension between heteronomy and autonomy with structure.
• The toolbox for successful self-management:

1. Inventory of tasks and environment.
2. Learning to set priorities.
3. Being able to deal with disruptions.
4. Pareto, ALPEN, SMART: Oldies but Goldies.
5. Select and delegate.
6. Effective e-mail.
7. Learning to say no and practicing.

• Hot or scrap: digital tools.
• Order and structure on the desk and in the office. Filing for everyone: overview in the digital folders.

Success factor communication and cooperation

• Basics of communication and conversation.
• Communicate successfully with customers, colleagues and superiors.
• Listening next level: Feelgood management in the office.
• Give feedback and praise.
• Strengthen the sense of togetherness: on site or in the home office.

Switch off and recharge your batteries

• Intelligent use of digital helpers: smartphones, emails, social media.
• Strengthen motivation.
• Multitasking off - concentration on.
• Resilience: Staying calm throughout the day.
• Staying successful as a team - Happiness tools for everyday team life.