Professional assistance for lateral and re-entrants

Get started as an Office professional!

This training is held in German.
Take advantage of the ideal check-up training for lateral and re-entrants in assistance - you will review your working methods, organization and methods, optimize them in the right places and bring them up to date. You will reflect on your conversational behavior and receive valuable tips on professional communication in assistance. You will also learn how to standardize routine processes and take responsibility for your own area of responsibility.

Contents

Assistant, office manager, secretary - Who am I?

  • Role and tasks - know, clarify and fulfill expectations.
  • Assistance today - new requirements and areas of responsibility.
  • Clichés and myths in the job description of an assistant.
  • Positioning: Recognizing and expanding knowledge, skills and development potential.
  • The new normal: Assistance in the digital office - recognizing and actively supporting change.

Optimization of work organization

  • Self-management - managing the tension between heteronomy and autonomy with structure.
  • The toolbox for successful self-management:
  1. Inventory of tasks and environment.
  2. Learning to set priorities.
  3. Being able to deal with disruptions.
  4. Pareto, ALPEN, SMART: Oldies but Goldies.
  5. Select and delegate.
  6. Effective e-mail management.
  7. Learning to say no and practicing.
  • Hot or scrap: digital tools.
  • Order and structure on the desk and in the office. Filing for everyone: overview in the digital folders.

Success factor communication and cooperation

  • Basics of communication and conversation.
  • Communicate successfully with customers, colleagues and superiors.
  • Listening next level: Feelgood management in the office.
  • Give feedback and praise.
  • Strengthen the sense of togetherness: on site or in the home office.

Switch off and recharge your batteries

  • Intelligent use of digital helpers: smartphones, emails, social media.
  • Strengthen motivation.
  • Multitasking off - concentration on.
  • Resilience: Staying calm throughout the day.
  • Staying successful as a team - Happiness tools for everyday team life.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

You learn,

  • to make the best possible use of your experience and knowledge,
  • to review and optimize your working methods,
  • standardize and rationalize processes,
  • communicate confidently even in difficult situations and
  • to shape and expand your area of responsibility independently.

Methods

Practical teaching based on case studies, trainer input, discussions, individual and group exercises, plenary exercises and exchange of experience.

Recommended for

Secretarial and assistant Employees who did not learn this job profile as part of their training or who are returning to work after a longer break.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Further recommendations for "Professional assistance for lateral and re-entrants"

Attendees comments

"Very well designed training. The instructor organized the training very well and was very competent. A very pleasant atmosphere."

Britta Wienert
State Office for Central Police Services NRW

"I particularly liked the clear illustrations of office situations. I can implement many of the tips directly in my day-to-day work."

Birgit Zalenga
Domnowski Inkasso GmbH

"Coherent training! I particularly liked the relaxed & understandable manner of the speaker."

Karina Tiesel
A&g Stahlverarbeitungs und - vertriebs GmbH

Seminar evaluation for "Professional assistance for lateral and re-entrants"

4.7 from 5
with 398 reviews
training content:
4.5
Content comprehensibility:
4.8
Practical relevance:
4.6
Trainer expertise:
4.9
Participant orientation:
4.7
Method variety:
4.7
View into the product

Here you can get impressions of the training as well as information about the training topic.

Articles, interviews or whitepapers on the topic

Secretary: tasks, further training & salary

A secretary takes on administrative tasks in the secretariat, manages the front office, handles telephone and e-mail correspondence and manages appointments. Nowadays, a secretary may also brief other employees and take on presentation or even management tasks. Secretary: Key Facts Training as an office communication clerk Office management certified office manager Hard Skills IT skills, Microsoft Office Language skills Industry knowledge Further training Office management [...]

Learn more here

Articles, interviews or whitepapers on the topic

Secretary: tasks, further training & salary

A secretary takes on administrative tasks in the secretariat, manages the front office, handles telephone and e-mail correspondence and manages appointments. Nowadays, a secretary may also brief other employees and take on presentation or even management tasks. Secretary: Key Facts Training as an office communication clerk Office management certified office manager Hard Skills IT skills, Microsoft Office Language skills Industry knowledge Further training Office management [...]

Learn more here

On-site training together
Booking number
8761
€ 1.540,- plus VAT
2 days
in 3 locations
3 Events
German
Events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Start dates and details

  Select time period
0 events
25.09.2025
Stuttgart
Booking number: 8761
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Parkhotel Messe-Airport
Parkhotel Messe-Airport
Filderbahnstrasse 2, 70771 Stuttgart
Room rate: € 140,22 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 25.09.2025

09:00 am - 5:30 pm

Friday, 26.09.2025

09:00 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

03.11.2025
Düsseldorf
Booking number: 8761
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Novotel City West
Novotel City West
Niederkasseler Lohweg 179, 40547 Düsseldorf
Room rate: € 118,24 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 03.11.2025

09:00 am - 5:30 pm

Tuesday, 04.11.2025

09:00 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

11.03.2026
Hamburg/Ahrensburg
Booking number: 8761
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Hotel am Schloss Ahrensburg
Hotel am Schloss Ahrensburg
Am Alten Markt 17, 22926 Hamburg/Ahrensburg
Room rate: € 104,34 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 11.03.2026

09:00 am - 5:30 pm

Thursday, 12.03.2026

09:00 am - 4:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
Booking number: 8761
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Booking number: 8761
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and traveling expenses
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

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