Contents
Assistant, office manager, secretary - Who am I?
- Role and tasks - know, clarify and fulfill expectations.
- Assistance today - new requirements and areas of responsibility.
- Clichés and myths in the job description of an assistant.
- Positioning: Recognizing and expanding knowledge, skills and development potential.
- The new normal: Assistance in the digital office - recognizing and actively supporting change.
Optimization of work organization
- Self-management - managing the tension between heteronomy and autonomy with structure.
- The toolbox for successful self-management:
- Inventory of tasks and environment.
- Learning to set priorities.
- Being able to deal with disruptions.
- Pareto, ALPEN, SMART: Oldies but Goldies.
- Select and delegate.
- Effective e-mail management.
- Learning to say no and practicing.
- Hot or scrap: digital tools.
- Order and structure on the desk and in the office. Filing for everyone: overview in the digital folders.
Success factor communication and cooperation
- Basics of communication and conversation.
- Communicate successfully with customers, colleagues and superiors.
- Listening next level: Feelgood management in the office.
- Give feedback and praise.
- Strengthen the sense of togetherness: on site or in the home office.
Switch off and recharge your batteries
- Intelligent use of digital helpers: smartphones, emails, social media.
- Strengthen motivation.
- Multitasking off - concentration on.
- Resilience: Staying calm throughout the day.
- Staying successful as a team - Happiness tools for everyday team life.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
You learn,
- to make the best possible use of your experience and knowledge,
- to review and optimize your working methods,
- standardize and rationalize processes,
- communicate confidently even in difficult situations and
- to shape and expand your area of responsibility independently.
Methods
Practical teaching based on case studies, trainer input, discussions, individual and group exercises, plenary exercises and exchange of experience.
Recommended for
Secretarial and assistant Employees who did not learn this job profile as part of their training or who are returning to work after a longer break.
Further recommendations for "Professional assistance for lateral and re-entrants"
Attendees comments
"Very well designed training. The instructor organized the training very well and was very competent. A very pleasant atmosphere."

"I particularly liked the clear illustrations of office situations. I can implement many of the tips directly in my day-to-day work."

"Coherent training! I particularly liked the relaxed & understandable manner of the speaker."

Seminar evaluation for "Professional assistance for lateral and re-entrants"







Start dates and details
Thursday, 25.09.2025
09:00 am - 5:30 pm
Friday, 26.09.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Monday, 03.11.2025
09:00 am - 5:30 pm
Tuesday, 04.11.2025
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
Wednesday, 11.03.2026
09:00 am - 5:30 pm
Thursday, 12.03.2026
09:00 am - 4:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.