Argue - convince - assert

Gain respect as an assistant!

This training is held in German.
Do you want to learn how to express yourself clearly and confidently, listen calmly and argue confidently? Do you want to be convincing not only verbally, but also non-verbally? Then this training is just right for you. Here you will learn how to assert yourself linguistically with communicative skills and rhetorical ability and how to gain the acceptance you want with your strong body language. How to achieve your goals! Clear - easy - effective!

Contents

ABC of communication for your success

  • A basic foundation for reflecting on your communication skills.

Communication hacks for immediate use in practice

  • Use body language consciously and use it to steer conversations in the desired direction.
  • The power of words: Learn how to inspire, motivate and persuade others through a solution-oriented choice of words.
  • The use of I-messages as a powerful tool for open and respectful communication.
  • The transformative power of active listening.
  • Conduct goal-oriented conversations with questions.
  • Taking a stand skillfully and confidently with constructive feedback.

The 5 phases of a successful conversation

  • Conduct focused and structured discussions and achieve results.

Crystal clear argumentation: confident and successful

  • Actively test effective argumentation chains with your own topics and leave a lasting impression.

The importance of mental strength for professional communication

  • Self-regulate and bring yourself into a good state.
  • Authenticity: convince the outside world with inner strength.

Consider different types of communication

  • What makes me tick - what makes my counterpart tick?
  • Promote communication flexibility and convey messages clearly for different communication types.

Scoring points with composure - even in critical situations

  • Counter verbal attacks skillfully!
  • The right words at the right time with the right tone.

Successful presentation

  • How do I present calmly, confidently and effectively?
  • Mental preparation and stress reduction.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.

Your benefit

You will learn how to

  • Use communication successfully,
  • Use your personal communication type sensibly,
  • effectively,
  • argue skillfully and assert themselves more easily,
  • convincingly and confidently represent your concerns in five steps and
  • find the right words even in difficult situations and reduce stress.

Methods

Theoretical contributions, practical exercises, partner work, self-reflection, communication exercises, conversation skills training, mental training, NLP (Neuro-Linguistic Programming) and kinesiology. The training is based on the commitment of the participants.

Recommended for

Employees in the areas of assistance, secretarial and administrative work who want to communicate coherently, confidently and convincingly.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Read more

Attendees comments

"A big compliment to Silke Humez! I took a lot away from these two days. The content was superbly interlinked, the practical exercises and associated experiences very impressive and true to life. The techniques taught are definitely an enrichment, both in my professional and private life. I am practicing mirroring and arguing diligently and it's working! Conclusion: I can really only recommend this training ."

Antonia Labetzsch
SPIE GmbH

"I learned a lot and felt that I was in very good hands at all times!"

Friederike Schultz
falkemedia e.K.

"The great way the speaker conveyed the content and the practical relevance convinced me. Two days of full power without getting boring. Simply great!"

Daniela Theis
Bayernhafen GmbH & Co. KG

"The speaker was very empathetic and competent. She picked up on every participant and created a nice learning environment - simply great!"

Marion de Kock
Mitsubishi Polyester Film GmbH

"This is already my fourth training at the Haufe Akademie and I'll be back!"

Gabriele Reinhold
SDI-Molan GmbH & Co. KG

"I particularly liked the pleasant, well-structured and valuable presentation of the seminar content."

Dagmar Martin
Continental Automotive Technologies GmbH

"Great topics with good practical examples, super speakers!"

Liana Dege
Urban drainage Hildesheim

"I particularly liked the balanced mix of theory and practice and was able to take a lot away with me."

Vera Kubischok
TIMOCOM GmbH

"The training was very lively, as all participants were involved and were able to help shape the content. Above all, the use of their own examples was very helpful."

Laura Izzo
SMS group GmbH

Seminar evaluation for "Arguing - convincing - asserting"

4.7 from 5
with 908 reviews
training content:
4.7
Content comprehensibility:
4.8
Practical relevance:
4.6
Trainer expertise:
4.9
Participant orientation:
4.8
Method variety:
4.8
View into the product

Here you can get impressions of the training as well as information about the training topic.

Argue - convince - assert: To get you in the mood for the topic, you can listen to a typical case from practice here:

Excerpt from:
"Difficult conversations with colleagues and bosses LIVE"
Order at
www.haufe.de

Argue - convince - assert: To get you in the mood for the topic, you can listen to a typical case from practice here:

Excerpt from:
"Difficult conversations with colleagues and bosses LIVE"
Order at
www.haufe.de

On-site training together
Booking number
8532
€ 1.540,- plus VAT
2 days
in 5 locations
5 Events
German
In-person trainings
Joint online training
Booking number
32177
€ 1.540,- plus VAT
2 days
Online
5 Events
German
Live online events
Train several employees internally
Pricing upon request
  • Customized training courses according to your needs
  • Directly at your premises or online
  • Cost advantage from 5 participants
  • We contact you within 24 hours (Mon-Fri)
2 days
In-person or Online

Start dates and details

  Select time period
0 events
01.07.2025
Berlin
Booking number: 8532
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Leonardo Royal Berlin Alexanderplatz
Leonardo Royal Berlin Alexanderplatz
Otto Braun Strasse 90, 10249 Berlin
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Tuesday, 01.07.2025

09:00 am - 5:00 pm

Wednesday, 02.07.2025

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

22.09.2025
Live-Online
Booking number: 32177
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
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Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 22.09.2025

09:00 am - 5:00 pm

Tuesday, 23.09.2025

09:00 am - 5:00 pm

13.11.2025
Stuttgart
Booking number: 8532
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Mercure Hotel Stuttgart Airport Messe
Mercure Hotel Stuttgart Airport Messe
Eichwiesenring 1/1, 70567 Stuttgart
Room rate: € 135,11 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Thursday, 13.11.2025

09:00 am - 5:00 pm

Friday, 14.11.2025

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

15.12.2025
Live-Online
Booking number: 32177
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Monday, 15.12.2025

09:00 am - 5:00 pm

Tuesday, 16.12.2025

09:00 am - 5:00 pm

21.01.2026
Düsseldorf
Booking number: 8532
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Novotel City West
Novotel City West
Niederkasseler Lohweg 179, 40547 Düsseldorf
Room rate: € 118,24 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 21.01.2026

09:00 am - 5:00 pm

Thursday, 22.01.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

04.03.2026
Live-Online
Booking number: 32177
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Wednesday, 04.03.2026

09:00 am - 5:00 pm

Thursday, 05.03.2026

09:00 am - 5:00 pm

22.04.2026
Hamburg
Booking number: 8532
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Boston Hotel Hamburg
Boston Hotel Hamburg
Missundestr. 2, 22769 Hamburg
Room rate: € 139,24 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Wednesday, 22.04.2026

09:00 am - 5:00 pm

Thursday, 23.04.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

17.06.2026
Live-Online
Booking number: 32177
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Wednesday, 17.06.2026

09:00 am - 5:00 pm

Thursday, 18.06.2026

09:00 am - 5:00 pm

20.07.2026
Frankfurt a. M./Sulzbach (Taunus)
Booking number: 8532
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Venue
Dorint Main Taunus Zentrum
Dorint Main Taunus Center
Am Main Taunus Zentrum 1, 65843 Frankfurt a. M./Sulzbach (Taunus)
Room rate: € 119,71 plus VAT.
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
Limited number of participants

Monday, 20.07.2026

09:00 am - 5:00 pm

Tuesday, 21.07.2026

09:00 am - 5:00 pm

Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

24.09.2026
Live-Online
Booking number: 32177
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Course
zoom
zoom
Technical notes
We use various software to conduct our online events.
Days & Times
2 days
Limited number of participants

Thursday, 24.09.2026

09:00 am - 5:00 pm

Friday, 25.09.2026

09:00 am - 5:00 pm

Sufficient places are still free.
Don't wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
Booking number: 8532
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Fee includes

The participation fee includes

  • one joint lunch per full seminar day,
  • Catering during breaks and
  • extensive working documents.

The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Booking number: 32177
€ 1.540,- plus VAT.
€ 1,832.60 incl. VAT.
Details
2 days
Limited number of participants
Book later
You are welcome to make a non-binding advance reservation.
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