Contents
ABC of communication for success
- Catchy communication basics for reflecting on your communication skills.
Communication hacks for immediate use in practice
- Use body language consciously and use it to steer conversations in the desired direction.
- The power of words: Learn how to inspire, motivate and persuade others through a solution-oriented choice of words.
- The use of I-messages as a powerful tool for open and respectful communication.
- The transformative power of active listening.
- Conduct goal-oriented conversations with questions.
- Taking a stand skillfully and confidently with constructive feedback.
The 5 phases of a successful conversation
- Conduct focused and structured discussions and achieve results.
Crystal clear argumentation: confident and successful
- Actively test effective argumentation chains with your own topics and leave a lasting impression.
The importance of mental strength for professional communication
- Self-regulate and bring yourself into a good state.
- Authenticity: Convince the outside world with inner strength.
Consider different types of communication
- What makes me tick - what makes my counterpart tick?
- Promote communication flexibility and convey messages clearly for different communication types.
Scoring points with composure - even in critical situations
- Counter verbal attacks skillfully!
- The right words, at the right time, with the right tone.
Successful presentation
- How do I present calmly, confidently and effectively?
- Mental preparation and stress reduction.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
You will learn how to
- communication successfully,
- use your personal communication type sensibly,
- effectively,
- argue skillfully and assert yourself more easily,
- convincingly and confidently represent your cause in five steps and
- find the right words even in difficult situations and reduce stress.
Methods
Theoretical contributions, practical exercises, partner work, self-reflection, communication exercises, conversation skills training, mental training, NLP (Neuro-Linguistic Programming) and kinesiology. The training is based on the commitment of the attendees.
Recommended for
employees in the areas of assistance, secretarial and administrative work who want to communicate coherently, confidently and convincingly.
8532
Start dates and details

Monday, 22.09.2025
09:00 am - 5:00 pm
Tuesday, 23.09.2025
09:00 am - 5:00 pm
Thursday, 13.11.2025
09:00 am - 5:00 pm
Friday, 14.11.2025
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Monday, 15.12.2025
09:00 am - 5:00 pm
Tuesday, 16.12.2025
09:00 am - 5:00 pm
Wednesday, 21.01.2026
09:00 am - 5:00 pm
Thursday, 22.01.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Wednesday, 04.03.2026
09:00 am - 5:00 pm
Thursday, 05.03.2026
09:00 am - 5:00 pm
Wednesday, 22.04.2026
09:00 am - 5:00 pm
Thursday, 23.04.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Wednesday, 17.06.2026
09:00 am - 5:00 pm
Thursday, 18.06.2026
09:00 am - 5:00 pm
Monday, 20.07.2026
09:00 am - 5:00 pm
Tuesday, 21.07.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.

Thursday, 24.09.2026
09:00 am - 5:00 pm
Friday, 25.09.2026
09:00 am - 5:00 pm
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.