Practical workshop: Targeted optimization of communication

In the workshop, participants' questions are addressed individually and theoretical input on models and methods is provided by thetrainer .

The following list is a selection of possible topics. The actual agenda will be based on the needs of the participants. 

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Diagnostics 

• Effect on others and first impression. 
• Evaluation of relationships and own performance using the scale question plus factual technique. 
• Analyze your own attitudes towards others and change them if helpful. 
• Professional appearance as a speaker (on the phone, in presence, online). 
• Stay calm and positive before presentations. 
• Structure for expressive speeches. 
• Pyramidal communication: formulate contributions briefly and concisely. 
• Winning people over: How you can win sympathy. 

Convincing in dialog 

• Building relationships in a short time with the BASF method. 
• Metacommunication: agreeing rules for dealing with each other. 
• What makes a good listener: Acknowledging and paraphrasing. 
• Accepting and giving feedback with the 3W technique. 
• Taking on perspectives: using circular questions effectively and role reversal. 
• Asking effective questions to encourage others to reflect. 

Effective moderation 

• For good cooperation: Creating rules in the group with paradoxical communication. 
• Conduct successful group meetings: Applying the ZAPPP facilitation technique. 
• Negotiate successfully.
• The influence of individual relationship building as the basis for successful negotiations. 
• Dealing with resistance: leave it, change it or love it. 
• Application of the HARVARD concept in negotiations. 
• Dealing confidently with unfair strategies.