They just tick differently: intercultural conflict management

What is culture and where do conflicts arise in intercultural cooperation?

• Cultural perception and value systems.
• Diverse approaches to building trust.
• Dealing with different communication styles.
• Intercultural understanding of roles and hierarchies, power distance and leadership: differences in the relationship between superiors and employees.
• Divergent perception of time, dealing with rules, structures, project planning.

Conflict management in international cooperation - we analyze:

• Causes of conflict and backgrounds.
• Types of conflict in companies.
• Conflicts in an intercultural environment.
• Is every irritation in international cooperation an intercultural conflict?

How can we resolve conflicts?

• Conflict resolution strategies and styles.
• Principles of negotiation and conflict resolution.
• Conduct conflict discussions according to non-violent communication.
• Represent your own interests and needs in an intercultural context.
• Finding common and sustainable solutions.

Experience & implementation - we work together:

• Discussion of current conflict case studies.
• Analysis of own conflicts.
• Collegial case consultation and role plays.