Training in English

Success through Diplomacy

Your practice-based training for firm but fair communication

Tact is the ability to tell the truth in a way that considers other people's feelings and reactions. It is the art of making a point without making an enemy. We need tact and diplomacy to maintain good relationships with others, while not losing sight of our own needs and interests. Learn how to act confidently and respectfully, even in difficult situations and with difficult people. Improve your communication through effective listening skills and awareness of your word choices, tone and body language.

Inhalte

The basics of tacts and diplomacy

  • The importance of relationship management.
  • Why showing appreciation and respect gets your further.
  • Self-value, self-control and self-image.
  • How to recognize and play status games.
  • Diplomacy vs. straightforwardness.

Tactful and diplomatic communication in action

  • Listening: the most powerful communication tool.
  • Identify your barriers to attentive listening.
  • Building rapport in communication.
  • Asking the right questions.
  • How to detect and appreciate other people’s needs and interests.
  • Get your point across with appropriate words, tone and body language.
  • How to say “No” in an assertive way without offending people.

Communicating with diplomacy in difficult situations – and with difficult people

  • Techniques for handling disagreements.
  • Diplomatic ways to deliver bad news without creating bad feelings.
  • How to set and defend your personal limits.
  • How to verbally deal with aggressive tactics of others.
  • Tips for quickly defusing explosive or tense situations.

Cross-Cultural differences

  • Being culturally alert – what are the pitfalls in communications?
  • High and low context cultures.
  • Direct and indirect communication styles.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Ihr Nutzen

In this seminar, you will

  • discover your own strengths and weaknesses in your communication style,
  • learn how to respond in a calm and professional manner, even when you're not in your comfort zone,
  • strengthen your communication style with listening and questioning techniques,
  • learn how to gain cooperation and respect,
  • learn how to present yourself powerfully without brushing people off,
  • use relationships successfully for doing business,
  • improve your professional image and create a more positive work environment,
  • deal assertively and diplomatically with difficult people,
  • learn to handle communication with foreign business partners in a culturally sensitive way.

Methoden

Trainer input, self-assessment and feedback, role playing, case studies, reflection and exchange of experiences, individual and group exercises.

Teilnehmer:innenkreis

Professionals at all levels who want to be successful at work and in their private lives by using tact and diplomacy.

Open Badges - Show what you can do.

After successful completion of the event, you will receive a digital certificate from us in the form of an Open Badge. You can download this in your online learning platform and then embed and share it via social media. With Open Badges you can show online what competences you have.

Read more

Further recommendations for „Success through Diplomacy“

Seminar Reviews of „Success through Diplomacy“

4.9 of 5
by 17 reviews
Seminar content:
4.9
Content comprehensibility:
5
Practical relevance:
4.8
Up-to-dateness:
4.8
Seminar materials:
4.7
Trainer expertise:
5
Participant orientation:
5
Method variety:
4.8
On-site training together more
Booking number
1950
€ 1.540,- plus VAT
2 days
in 4 locations
4 Events
EN
Events

Auch als deutschsprachiges Training buchbar:
Erfolgsfaktor Diplomatie

To this product
Exclusively for your employees more
Pricing upon request
  • Demand-oriented adaptations possible
  • On-site or live online for multiple employees
  • Save time and travelling expenses
2 days
In-person or Online

Auch als deutschsprachiges Training buchbar:
Erfolgsfaktor Diplomatie

To this product

Start dates and details

0 events
16.02.2023
München/Eching
Booking number: 1950
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Olymp Munich
Olymp Munich
Wielandstraße 3, 85386 München/Eching
Room rate starting from € 109,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 16.02.2023

9:00 AM - 5:00 PM

Friday, 17.02.2023

9:00 AM - 5:00 PM

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

03.07.2023
Hamburg
Booking number: 1950
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Best Western Plus Hotel Böttcherhof
Best Western Plus Hotel Böttcherhof
Wöhlerstr. 2, 22113 Hamburg
Room rate starting from € 115,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Monday, 03.07.2023

9:00 AM - 5:00 PM

Tuesday, 04.07.2023

9:00 AM - 5:00 PM

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

10.10.2023
Frankfurt a. M.
Booking number: 1950
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Hotel Frankfurt Messe by meliá
Hotel Frankfurt Messe by meliá
Katharinenkreisel(Opelrondell) , 60486 Frankfurt a. M.
Room rate starting from € 85,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Tuesday, 10.10.2023

9:00 AM - 5:00 PM

Wednesday, 11.10.2023

9:00 AM - 5:00 PM

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

01.02.2024
Köln
Booking number: 1950
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Venue
Mercure Hotel Köln West
Mercure Hotel Köln West
Horbeller Str. 1, 50858 Köln
Room rate starting from € 109,- incl. VAT
Arrival via Deutsche Bahn
Train tickets to this event starting at € 51,90.
Days & Times
2 days
limited number of participants

Thursday, 01.02.2024

9:00 AM - 5:00 PM

Friday, 02.02.2024

9:00 AM - 5:00 PM

Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
Training is guaranteed to take place
Booking number: 1950
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Details
2 days
limited number of participants
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Booking number: 1950
€ 1.540,- excl. VAT
€ 1.832,60 incl. VAT
Details
2 days
limited number of participants
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Book later
You are welcome to make a non-binding advance reservation.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Also bookable as in-house training
demand-oriented adaptations possible
on-site or live online for multiple employees
save time and travelling expenses
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

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