Seminar in English

Success through Diplomacy

Your practice-based training for firm but fair communication

Tact is the ability to tell the truth in a way that considers other people's feelings and reactions. It is the art of making a point without making an enemy. We need tact and diplomacy to maintain good relationships with others, while not losing sight of our own needs and interests. Learn how to act confidently and respectfully, even in difficult situations and with difficult people. Improve your communication through effective listening skills and awareness of your word choices, tone and body language.


The basics of tacts and diplomacy

  • The importance of relationship management.
  • Why showing appreciation and respect gets your further.
  • Self-value, self-control and self-image.
  • How to recognize and play status games.
  • Diplomacy vs. straightforwardness.

Tactful and diplomatic communication in action

  • Listening: the most powerful communication tool.
  • Identify your barriers to attentive listening.
  • Building rapport in communication.
  • Asking the right questions.
  • How to detect and appreciate other people’s needs and interests.
  • Get your point across with appropriate words, tone and body language.
  • How to say “No” in an assertive way without offending people.

Communicating with diplomacy in difficult situations – and with difficult people

  • Techniques for handling disagreements.
  • Diplomatic ways to deliver bad news without creating bad feelings.
  • How to set and defend your personal limits.
  • How to verbally deal with aggressive tactics of others.
  • Tips for quickly defusing explosive or tense situations.

Cross-Cultural differences

  • Being culturally alert – what are the pitfalls in communications?
  • High and low context cultures.
  • Direct and indirect communication styles.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.


In this seminar, you will

  • discover your own strengths and weaknesses in your communication style,
  • learn how to respond in a calm and professional manner, even when you're not in your comfort zone,
  • strengthen your communication style with listening and questioning techniques,
  • learn how to gain cooperation and respect,
  • learn how to present yourself powerfully without brushing people off,
  • use relationships successfully for doing business,
  • improve your professional image and create a more positive work environment,
  • deal assertively and diplomatically with difficult people,
  • learn to handle communication with foreign business partners in a culturally sensitive way.


Trainer input, self-assessment and feedback, role playing, case studies, reflection and exchange of experiences, individual and group exercises.

Who should attend

Professionals at all levels who want to be successful at work and in their private lives by using tact and diplomacy.

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Seminar Reviews of „Success through Diplomacy“

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  • Customised for your needs
  • On-site for multiple employees
  • Save time and travelling expenses

Pricing upon request.


Questions about a booking?

+49 761 595339-11

Booking number
Training in English | In-person
2 days

Auch als deutschsprachiges Training buchbar:
Erfolgsfaktor Diplomatie

To this product
Dates & locations
Frankfurt a. M.
Days & Times

Thursday, 09.12.2021
9:00 AM - 5:00 PM

Friday, 10.12.2021
9:00 AM - 5:00 PM

Seminar in English
Days & Times

Monday, 30.05.2022
9:00 AM - 5:00 PM

Tuesday, 31.05.2022
9:00 AM - 5:00 PM

Seminar in English
Days & Times

Thursday, 28.07.2022
9:00 AM - 5:00 PM

Friday, 29.07.2022
9:00 AM - 5:00 PM

Seminar in English
Participation fee
€ 1.470,- excl. VAT
€ 1.749,30 incl. VAT

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

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The Haufe Akademie

Your partner for professional development, practical training & seminars, online and in-house training.

  • High practical relevance
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  • 275.000 participants per year
  • Generator of success since 1978
Do you have any questions?
Call us or send an email
Stephanie Göpfert
Head of Customer Service, and her team are there for you Mo - Fr 8 a.m. - 5:30 p.m.

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