Training in English

Business Correspondence and Telephoning in English

How to communicate more accurately and effectively

This seminar will enable you to become a more confident and accomplished communicator who can manage writing and telephoning tasks in English in a more successful and professional way. Communication with others in English not only needs to be done well for their benefit and satisfaction, but it is also important for yourself that you can communicate effectively and with confidence in your working environment. The seminar will involve you in a range of exercises to practise as well as giving you well-tested resources for future use.

Content

Selecting the best form of communication

  • The qualities of memorable communication.
  • Relational thinking about effective business communication.
  • The cross-cultural dimension.
  • Decisions about the most suitable form of communication to use.

The building blocks of writing and telephoning

  • Achieving greater accuracy of language in speech and writing.
  • Achieving greater accuracy of grammar, spelling, punctuation and word choice.
  • Possible errors of German language users of English.

Writing effectively

  • Communcating with the appropriate tone in business writing.
  • Phrases for E-Mails, including dealing with complaints.
  • Paragraphing in business writing.
  • Contemporary formatting of E-Mails and business letters.
  • Record keeping from a teleconference.

Telephoning skills

  • Good customer service principles.
  • Telephone conversation fluency and etiquette.
  • Phrases for telephoning.
  • Speaking more confidently on the telephone in English.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.

Benefits

You will learn how to

  • communicate more accurately in the working environment,
  • apply a more structured approach to your use of English,
  • convey your wishes and instructions appropriately,
  • convince and persuade others through appropriate use of English,
  • write correctly formatted E-Mails and letters,
  • write with interest, enthusiasm, diplomacy and correct tone,
  • develop added professionalism and confidence when using English.

Trainer:in

Methods

Practice-oriented exercises will be combined with personal competence feedback on your contributions to telephoning and writing tasks. Task-based group and individual work, team coaching, coach input, case studies, self-reflection, audio, simulations and role-play so will be used. The methods used will help you develop your telephoning and writing skills which will ultimately provide you with a set of practical options to help you communicate effectively.

Who should attend

This seminar is for anyone who needs to communicate in English in business contexts regularly, whether for managerial, personal assistant, sales, negotiation or other administrative purposes. It has been found to appeal most especially to those who are expected to show a good and reliable command of English at their workplace, but lack in practical experience. The skills and confidence gained can help participants to enhance their business effectiveness, employability and ability to take on more responsibility. Attendance of this seminar is a required part of the International Management Assistant Certificate.

Open Badges - Show what you can do.

After successful completion of the event, you will receive a digital certificate from us in the form of an Open Badge. You can download this in your online learning platform and then embed and share it via social media. With Open Badges you can show online what competences you have.

Read more

Attendees comments

"The seminar was very authentic and the trainer taught in a very individual, professional way. It was fun to learn and not boring at any time."

Katharina Taylor
REAL² Immobilien AG, Köln

"Sehr viele kleine, sehr hilfreiche Tipps, um sich die englische Sprache zu erschließen. Sehr guter Referent."

Jens Büngel
Naundorf Umweltconsulting GmbH, Osnabrück

"I appreciated that the trainer was a native speaker, that he was flexible and ready to give advice on the individual challenging tasks of each participant."

Nadine Schumann
@VISORY partners GmbH, Wiesbaden

"Good help on vocabulary and expressions you use or you don't use."

Heike Hoffmann
Filtrona Porous Technologies GmbH, Reinbek

"The seminar was very professionally organised and on a high level. It was also of very good practical relevance. As the presenter is a native speaker, all given information is completely fundamental."

Andrea Duchow
IAG - Ihlenberger Abfallentsorgungsges. mbH, Selmsdorf

"High quality from beginning to end (registration process, trainer, programme materials…)."

Andrea Lüders
ProSiebenSat.1 Media AG, Unterföhring

Seminar Reviews of „Business Correspondence and Telephoning in English“

4.7 of 5
by 127 reviews
Seminar content:
4.6
Content comprehensibility:
4.6
Practical relevance:
4.6
Up-to-dateness:
4.7
Seminar materials:
4.7
Trainer expertise:
4.9
Participant orientation:
4.8
Method variety:
4.7
On-site training together more
Booking number
5690
€ 1.490,- plus VAT
2 days
in 4 locations
4 Events
EN
In-person trainings
Gemeinsam online weiterbilden more
Booking number
33577
Check back for price
2 days
Online
0 Events
EN
Live online events
Exclusively for your employees more
Pricing upon request
  • Customised for your needs
  • On-site or virtual for multiple employees
  • Save time and travelling expenses
2 days
In-person or Online
Booking numberIn-person: 5690Live online: 33577
Participation fee and detailed information
Please refer to the corresponding tabs for participation fees and detailed information on the live online and in-person events.
Booking number: 5690
Participation fee
€ 1.490,- excl. VAT
€ 1.773,10 incl. VAT
Details
2 days
limited number of participants
Please refer to the course details for the times of the appointments.
Fee includes

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Arrival via Deutsche Bahn
Train tickets to this event starting at € 49.50.
Read more
Booking number: 33577
Participation fee
Details
2 days
limited number of participants
Please refer to the course details for the times of the appointments.
Technical notes

We use various software to conduct our online events.

To the system check

Filter the dates according to your desired location and time period

* Perimeter selection enabled filters
Unfortunately, we did not find any matches for your filter settings. Please try another filter setting/combination.
26.-27.09.2022
Seminar in English
Berlin
Days & Times

Monday, 26.09.2022
9:00 AM - 5:00 PM

Tuesday, 27.09.2022
8:30 AM - 4:30 PM

15.-16.12.2022
Seminar in English
Frankfurt a. M.
Days & Times

Thursday, 15.12.2022
9:00 AM - 5:00 PM

Friday, 16.12.2022
8:30 AM - 4:30 PM

19.-20.04.2023
Seminar in English
Hamburg
Days & Times

Wednesday, 19.04.2023
9:00 AM - 5:00 PM

Thursday, 20.04.2023
8:30 AM - 4:30 PM

06.-07.07.2023
Seminar in English
Stuttgart - Filderstadt
Days & Times

Thursday, 06.07.2023
9:00 AM - 5:00 PM

Friday, 07.07.2023
8:30 AM - 4:30 PM

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
Training is guaranteed to take place
The next booking ensures this course will take place
flex warranty
Haufe Summer AcademyPart of the Summer Academy
Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 38,000 participants in 3,900 in-house trainings relied on the Haufe Akademie!

Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 38,000 participants in 3,900 in-house trainings relied on the Haufe Akademie!

Book later

You are welcome to make a non-binding advance reservation or to be notified by e-mail as soon as new dates are released.

Haufe Akademie In-house

Guarantee for your success: Last year alone, 38,000 participants in 3,900 in-house trainings relied on the Haufe Akademie!

Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.

Über uns – Die Haufe Akademie

Seit 1978 Ihr Optimierer, Innovator und Begleiter–
Ihr professioneller Partner für berufliche Weiterbildung und Seminare, Schulungen und aktuelle Tagungen.

Ob vor Ort, Live-Online oder Inhouse - unsere individuellen Lösungen, unser Anspruch auf höchste Beratungskompetenz und auf Sie abgestimmte Weiterbildung, vereinfachen den Erwerb von Kompetenzen für die Arbeitswelt der Zukunft und erleichtern nachhaltig die berufliche Weiterentwicklung.

Unsere professionellen Unternehmenslösungen und Organisationsentwicklungsprogramme, ein breites Seminar-Angebot, individuelles Coaching und unsere flexiblen Formate unterstützen HR-Verantwortliche und Entscheider:innen bei der Zukunftsgestaltung und Personalentwicklung von Mitarbeitenden, firmeninternen Teams und Unternehmen.

Erleben Sie bei uns auch von zu Hause aus die Vorzüge einer Online Weiterbildung. Unsere Online-Formate entsprechen den höchsten Ansprüchen an Qualität und stehen den Präsenzveranstaltungen auch in der Praxisnähe in nichts nach. Gemeinsam Live-Online lernen in interaktiven Gruppen oder auch digital zu einem Zeitpunkt Ihrer Wahl.

1.700 Weiterbildungen
275.000 Teilnehmer:innen pro Jahr
Über 95% positive Bewertungen
1.600 Trainer:innen, Coach:innen und Berater:innen
3.900 durchgeführte Inhouse Trainings pro Jahr
Do you have any questions?
Call us or send an email
We are there for you Mo - Fr 8 a.m. - 5:00 p.m.
Stephanie Göpfert
Head of Customer Service

Questions & Answers
In our Questions & Answers (FAQ) section, you will find all the answers and the most frequently asked questions about your selected topic.
Your message to us
Mandatory fields
In order to be able to process your request, the processing of the data you have provided is necessary. By submitting the contact form, you agree to the processing of your data (see Privacy Policy, section IV). Your data will be deleted after the purpose ceases to exist. You can object (see Art 21 DSGVO) to the processing of your data at any time.