Seminar in English

Preventing and Solving Conflicts Constructively

In everyday work life but especially during times of significant changes, managers and employees need to be able to deal with tension, friction and differences which arise. In this seminar you will gain the knowledge and skills to manage the various conflict escalation levels. Going a step further, you will get to know how to prevent conflicts by being aware of certain signals or behavioural patterns and reactions, even before they occur. Moreover, the seminar will focus on how teams can overcome their differences and conflicts and improve their communication. You will develop your own positive attitude toward conflicts. This not only saves money and time, but also nerves.


Achieving your goals

Making all parts involved aware that conflict can be regarded as a chance.

Model of conflict management.

Phases of conflict development.

Recognizing and assessing conflict.

Managing conflict.

Resolving conflict constructively.

Preventing conflict by recognizing signals and changes.

How effective conflict management encourages teamwork and achieving its goals.

Inspiring your team and colleagues to see the advantages of open and honest communication.

Building healthy communicative relationships through trust and competence.

Group-dynamic processes

Importance of group-dynamic processes when working with or in teams and groups.

Group-dynamic model by Tuckmann (norming, storming, forming, performing) and how to put it into practice in order to avoid conflict.

Communicative skills

Strategies of ”active listening” to clarify needs.

Non-violent communication (Marshall Rosenberg) with concrete advice on how to adjust your choice of words.

Giving and receiving feedback.

Working in international contexts

”Ethnocentrism” as a source of conflict.

Increasing the intercultural competence by developing an awareness for different culturally-based parameters.

Online Learning Platform

Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.


You will be able to

  • develop your own positive attitude to conflict
  • develop your individual communication style
  • develop an approach to solution-oriented improvements whenever conflict occurs
  • help your team address and overcome conflict and foster relationships within your team
  • develop an empathetic communication style within your team
  • increase the motivation, communication and performance of your team
  • increase cultural awareness and skills required to lead international teams.
  • improve your ability to recognize potential conflict before it arises.


This seminar follows a very experience-based and practical approach. Active participation, discussions, individual, pair- and groupwork, interactive exercises, self-reflection, trainer input, worksheets. This seminar requires a lot of participation from the participants.

Who should attend

Group leaders, project owners, executives or team members working with/in international teams that use English as their means of communication. You are interested in getting practical advice on how to resolve conflict effectively.

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Transfer coaching available!
more information here

  • Customised for your needs
  • On-site for multiple employees
  • Save time and travelling expenses

Price on request.


Questions about a booking?

+49 761 595339-11

Booking Number
Training in English
2 days
Dates & locations
Seminar in English
Seminar in English
Seminar in English
1. day: 9:30 AM - 5:30 PM
2. day: 9:00 AM - 4:30 PM
Participation fee
€ 1.470,- excl. VAT
€ 1.749,30 incl. 19% VAT

The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.

Sufficient places are still free.
Don´t wait too long to book.
Fully booked.
Training is guaranteed to take place
Nächste Buchung sichert die Durchführung
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Book 2 hours of individual coaching with your trainer.
€ 390,- excl. VAT
€ 464,10 incl. 19% VAT
Take advantage of our attractive discount by booking your seminar + transfer coaching at the same time. You will save 10% when you book transfer coaching!
Consultation and contact
The Haufe Akademie
  • High practical relevance
  • Top trainers
  • 280.000 participants per year
  • Generator of success since 1978
Do you have any questions?
Call us or send an email
Stephanie Göpfert
Head of Customer Service, and her team are there for you Mo - Fr 8 a.m. - 5:30 p.m.

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