Competent leadership in assistance

Understanding leadership: What is leadership?

• Characteristics of successful leadership - what skills do I need?
• Leadership without a superior function versus disciplinary leadership.
• Accepting and defining your own leadership role.

Your own positioning

• From colleague to superior: Achieving acceptance and recognition.
• Demarcation: dealing with proximity and distance to colleagues.
• The difficulty of "wanting to please everyone".
• Dealing with expectations, scope for action, boundaries and responsibility.

Sovereignty and charisma: how do I get there?

• The first impression: setting the right course from the outset.
• Confident appearance and recognizing your own impact.
• Build good relationships and create trust with self-confidence and knowledge of human nature.

Communication

• Communicate openly, respectfully and unambiguously.
• Ask the right questions, listen and argue.
• Standing up for your own point of view, having the courage to make difficult decisions.
• Dealing with resistance, conflicts, escalation.

Special features of virtual leadership

• Successfully overcoming the hurdles of virtual communication.
• Virtual team development.
• Run a successful online team meeting.

Integration and onboarding of new Employees

• Clarify roles and responsibilities.
• Align mutual expectations.
• Three levels of induction: technical (understanding processes), social (integrating into the team) and cultural (understanding the company culture).
• Knowledge transfer: Passing on your own experience, knowledge, solutions and tips.

Delegation

• Agree and accompany orders.
• Balance between trust and control.
• Obstacles and sources of error when delegating.