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4.7

(33)

Constructive and capable of acting in difficult situations

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This training is held in German.

Exceptional emotional situations in everyday working life require a stable inner attitude. This training training course teaches techniques for staying calm even in difficult situations and not becoming defensive or powerless. With constructive communication and a clear inner focus, it is possible to cope with stress in a calm and goal-oriented manner. The exercises can be integrated directly into everyday life and strengthen the ability to remain relaxed and capable of acting even in difficult moments.

Module 1: Online training

3.5 hours + self-study phase

Calm and capable of acting in challenging situations

The 3 influencing factors: language, focus and physiology.
Language: Why talking often doesn't help much and what you can do anyway.
Focus: finding and maintaining your own focus and acting constructively.
Physiology: immediately applicable behavioral strategies for critical situations.

Module 2: Online training

3 hours + self-study phase

Communicate consciously and clearly

Get to know further and more in-depth ways of using language effectively in everyday (working) life.
Communicate clearly: state the decisive facts instead of struggling with interpretations.
Saying no: constructively representing your own concerns.
Ask efficient questions: get helpful answers.
Questions = demands? A serious difference and how you can deal with it.

Self-study phase: Application in everyday life

Implementation of the self-developed behavioral strategy in everyday life.
Reflection on effectiveness.

Module 3: Online training

1.5 hours + self-learning phase

Constructive communication in your everyday life: from intention to action

Practice-oriented case work with individual concerns.
Tips for your development.
Clarification of open questions on theory and practice.
Reflection and feedback by the participants and the trainers.
Conclusion.

Self-study phase: Application in everyday life

Refining the approach in an overwhelming situation.
In-depth exercises on communication and perception.
Get active yourself!
Exchange experiences with the learning partner in order to identify facts more quickly and develop more effective questions.
Consolidate the experience in everyday life and collect questions for the final webinar.

Staying constructive - but how?

The 3 important influencing factors:

Language: Use it effectively, communicate clearly without ending the conversation.
Physiology: Action strategies for tense and conflict-laden situations.
Focus: Finding and maintaining your own focus and acting constructively.

The training teaches how to communicate constructively and clearly in every situation without bending yourself or jeopardizing relationships. Clear communication and a constructive attitude expand your own scope for action.

The live online seminars offer valuable tips and tried-and-tested methods for difficult situations. Between the modules, what has been learned can be tested in everyday life and critically reflected upon in order to consolidate the strategies.

Learning environment

In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.

Your benefit

Immediately applicable behavioral strategies for challenging or (crisis) situations.
Developing strategies to communicate precisely and continue the dialog in conflict-laden moments and critical conversations.
Recognizing approaches to convincingly represent concerns without straining relationships.
Developing ways suitable for everyday use to clearly represent concerns to superiors or customers .
Professional feedback on individual topics.

trainers

Gerd Bauer

Methods

Trainer input, case/best-practice examples, interactive development of content in the team, self-awareness and self-reflection, numerous exercise sequences with individual feedback, discussion and exchange of experience. Between the modules, you will work on transfer tasks in self-study.

Recommended for

Specialists and managers who want to react more calmly in challenging situations and quickly regain their ability to act.

Open Badges - Show what you can do digitally too.

Open Badges are recognized, digital certificates of participation. These verifiable credentials are the current standard for integration in career networks such as LinkedIn.

With them, you digitally demonstrate the competences you possess. After successful completion, you will receive an Open Badge from us.

Further recommendations for "Constructive and capable of acting in difficult situations"

Saying no: how to set boundaries in everyday working life

Giving and receiving feedback professionally

I'm about to burst! Constructive communication under pressure

Attendees comments

"The content was conveyed well and the speakers are really very good."

Uwe Müller

Knauf Gips KG

Seminar evaluation for "Constructive and capable of acting in difficult situations"

4.7 from 5

with 33 ratings

training content:

4.7

Content comprehensibility:

4.9

Practical relevance:

4.3

Trainer expertise:

4.8

Participant orientation:

4.9

Method variety:

4.7

Joint online training

Booking number
31533

€ 890,- plus VAT

Details

8 hours online ...

Online

2 Events

German

Events

Train several employees internally

Pricing upon request

Customized training courses according to your needs
Directly at your premises or online
Cost advantage from 5 participants
We contact you within 24 hours (Mon-Fri)

8 hours online training + self-study phases

In-person or Online

Request

Start dates and details

07.10.2025

Live online

Details

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Course

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Technical notes

We use various software to conduct our online events.

To the system check

Modules

8 hours online training + self-study phases

Limited number of participants

Online training

Calm and capable of acting in challenging situations

Date

07.10.2025

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Communicate consciously and clearly

Date

09.10.2025

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Constructive communication in your everyday life: from intention to action

Date

16.10.2025

Course

zoom

Schedule

Start 09:00 am, end approx. 10:30 am

26.01.2026

Live online

Details

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Course

zoom

Technical notes

We use various software to conduct our online events.

To the system check

Modules

8 hours online training + self-study phases

Limited number of participants

Online training

Calm and capable of acting in challenging situations

Date

26.01.2026

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Communicate consciously and clearly

Date

28.01.2026

Course

zoom

Schedule

Start 09:00, end approx. 12:00

Online training

Constructive communication in your everyday life: from intention to action

Date

04.02.2026

Course

zoom

Schedule

Start 09:00 am, end approx. 10:30 am

Sufficient places are still free.

Don't wait too long to book.

Fully booked.

Training is guaranteed to take place

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Details

8 hours online training + self-study phases

Limited number of participants

Booking number: 31533

€ 890,- plus VAT.

€ 1,059.10 incl. VAT.

Details

8 hours online training + self-study phases

Limited number of participants

Book later

You are welcome to make a non-binding advance reservation.

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