Contents
Change brings about a cultural shift in the company
- Success factors in change processes.
- Phases in the change process.
- Framework conditions, tasks and roles.
- Dealing with resistance and conflicts.
- Turning those affected into participants.
- Best practice examples.
The assistant as an "ambassador" of change
- Recognize your own key role.
- Identify communicative interfaces.
- Aligning values and attitudes with change projects.
- The assistant as "first follower" and multiplier.
Individual change processes
- The concept of the competence biography.
- Release the handbrake in your head.
- Self-reflection.
- Achieving goals with the WOOP method.
- Manage day-to-day operations with agility.
- Job crafting as an opportunity for companies and Employees.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You support your manager in the change process and help to ensure that set goals are achieved even with changing requirements and digital processes.
- They can ensure that day-to-day operations continue to run smoothly.
- You learn to be a role model for colleagues and to help turn those affected into participants in the change process.
- You will learn how you can positively accompany and support change projects and cultural change within the company.
- You can pass on your knowledge of change processes and success factors to colleagues.
- You know how to use the change as an opportunity and starting point for your own personal change projects.
Methods
Trainer input, exchange of experience, peer counseling, reflection and group exercises.
Trainer input, exchange of experience, peer counseling, reflection and group exercises.
Recommended for
Employees from the secretariat, assistance and administrative departments who are affected by change processes.
Attendees comments
"I particularly liked the encouraging manner of the trainer and the varied teaching of many new methods."

Seminar evaluation for "The assistant as change agent"







3728
Start dates and details
Monday, 07.07.2025
09:00 am - 5:00 pm
Tuesday, 08.07.2025
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Wednesday, 17.09.2025
09:00 am - 5:00 pm
Thursday, 18.09.2025
09:00 am - 5:00 pm

Monday, 15.12.2025
09:00 am - 5:00 pm
Tuesday, 16.12.2025
09:00 am - 5:00 pm

Wednesday, 25.03.2026
09:00 am - 5:00 pm
Thursday, 26.03.2026
09:00 am - 5:00 pm
Tuesday, 14.04.2026
09:00 am - 5:00 pm
Wednesday, 15.04.2026
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.

Monday, 20.07.2026
09:00 am - 5:00 pm
Tuesday, 21.07.2026
09:00 am - 5:00 pm
You will find the event hotel here at least 6 months before the start of the event. As soon as the event hotel has been confirmed, we will inform the registered participants by e-mail. The event hotel is located within a radius of approx. 25 km from Hamburg Central Station.
Thursday, 17.09.2026
09:00 am - 5:00 pm
Friday, 18.09.2026
09:00 am - 5:00 pm
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
The participant will settle the hotel accommodation costs directly with the hotel. You will find a reservation form for hotel bookings in your learning environment.