The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
(Until approx. 6 weeks after the training): Learning impulses on psycho-logic for controllers to repeat, consolidate and deepen what has been learned.
(6 weeks after the face-to-face seminar): During the webinar, the topics covered are revisited and reflected upon.
Individual supplementary topics are also covered in greater depth and points for which there was no time in the face-to-face seminar are dealt with.
It provides space for participants to share their initial experiences and clarify further questions.
You will receive further tips from your speaker.
Contents
The controllers
- Role of controllers in the company.
- Expectations and requirements for controllers.
- How do your values and attitudes affect colleagues?
- From "inspectors" to sought-after business partners.
Conversation management for controllers
- Special requirements forcontrollers".
- Communicate without creating negative tensions.
- Prepare properly: from the goal to the agenda to the wording.
- Preparation and analysis of conversations.
- Communication models that help to conduct targeted conversations.
- Monologue vs. dialog - when do I use what?
- What goes wrong in practice? Disruptions and blockages.
- Stay authentic in your communication style.
- Giving and receiving feedback.
- Analyze conversations, record results, implement learning steps.
Psychology of personality
- What different personalities are we confronted with?
- How do the different types behave?
- Are there difficult people?
- Solutions for dealing with the types.
Dealing with conflicts and resistance
- Special features of conflicts in controlling.
- Positive & negative impact of conflicts.
- Explore your own "conflict landscape".
- Understanding conflicts with their subjective content.
- Communication in the field of conflicting expectations.
- Dealing with resistance and difficult contacts.
Cooperation with other divisions
- How are the employees doing in contact with the: controller?
- Optimize collaboration with employees from other departments.
- Involve and convince colleagues .
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You reflect on and optimize your role as a controller.
- You will develop strategies for dealing with difficult employees and colleagues in order to tackle critical issues in a solution-oriented way.
- You will learn how to conduct targeted and successful conversations.
- You will expand your communication skills and practise mastering conflict conversations with confidence.
- You benefit from a systematic, constructive exchange of experience with other controllers.
- You improve your self-awareness of your own type and how you deal with conflicts.
- You deepen your awareness of different types and how to deal with them.
Methods
The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
Recommended for
controllers, controllers controllers and managers from controlling, finance and accounting who want to critically examine and develop their communication skills
Further recommendations for "Psycho-logic for controllers"
The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
(until approx. 6 weeks after the training) on psycho-logic for controllers to repeat, consolidate and deepen what you have learned.
(6 weeks after the training): During the webinar, the topics covered are revisited and reflected upon.
In addition, individual supplementary topics are explored in greater depth and points for which there was no time in the training are dealt with.
It provides space for initial experience reports from participants and clarification of further questions.
You will receive further tips from your trainer.
Contents
The controllers
- Role of controllers in the company.
- Expectations and requirements for controllers.
- How do your values and attitudes affect colleagues?
- From "inspectors" to sought-after business partners.
Conversation management for controllers
- Special requirements forcontrollers".
- Communicate without creating negative tensions.
- Prepare properly: from the goal to the agenda to the wording.
- Preparation and analysis of conversations.
- Communication models that help to conduct targeted conversations.
- Monologue vs. dialog - when do I use what?
- What goes wrong in practice? Disruptions and blockages.
- Stay authentic in your communication style.
- Giving and receiving feedback.
- Analyze conversations, record results, implement learning steps.
Psychology of personality
- What different personalities are we confronted with?
- How do the different types behave?
- Are there difficult people?
- Solutions for dealing with the types.
Dealing with conflicts and resistance
- Special features of conflicts in controlling.
- Positive & negative impact of conflicts.
- Explore your own "conflict landscape".
- Understanding conflicts with their subjective content.
- Communication in the field of conflicting expectations.
- Dealing with resistance and difficult contacts.
Cooperation with other divisions
- How are the employees doing in contact with the: controller?
- Optimize collaboration with employees from other departments.
- Involve and convince colleagues .
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this training course once you have registered.
Your benefit
- You reflect on and optimize your role as a controller.
- You will develop strategies for dealing with difficult employees and colleagues in order to tackle critical issues in a solution-oriented way.
- You will learn how to conduct targeted and successful conversations.
- You will expand your communication skills and practise mastering conflict conversations with confidence.
- You benefit from a systematic, constructive exchange of experience with other controllers.
- You improve your self-awareness of your own type and how you deal with conflicts.
- You deepen your awareness of different types and how to deal with them.
Methods
The focus of the training is on working together on the participants' practical cases. The content is based on a participant-oriented and process-oriented methodology. Theoretical impulses and short presentations alternate with interactive small group work, individual work by the participants and plenary discussions.
Recommended for
controllers, controllers controllers and managers from controlling, finance and accounting who want to critically examine and develop their communication skills
Further recommendations for "Psycho-logic for controllers"
30541
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