training
This training is held in German.
Forget irrelevant banter before meetings - whether online or in person! This training course shows you tried and tested communication methods for real conversations that go beyond small talk. It is surprisingly easy to build mutual sympathy even with new contacts . This promotes relationships in business, which are often more important than the business itself. Take the next opportunity to build trust and relationships with important partners and colleagues and strengthen your network! Remember: those who are perceived as likeable achieve more!
Contents
Basics of communication and cooperation
- Mutual sympathy: How do people get on the same wavelength?
- This is how you develop sustainable relationships.
- Communication and trust as the basis for cooperation.
- Have in-depth conversations instead of small talk! Possible uses, differences and advantages over small talk.
Have short, valuable conversations: The BASF model
- Theoretical foundations of the BASF model.
- Practical application of the communication method in everyday working life.
- Targeted training using your own examples and practicing the method.
- Transformation from BASF to PSF: the effective tool for conducting and moderating discussions.
Promoting cooperation in meetings and in everyday working life
- Developing and deepening empathy as a central competence.
- Application of effective conversation techniques to strengthen relationships through circular questions.
- Transfer to your everyday working life: by creating your personal transfer plan.
Learning environment
In your online learning environment, you will find useful information, downloads and extra services for this qualification measure after you have registered.
Your benefit
- You will learn methods and techniques for developing mutual empathy and a common wavelength in conversations.
- You will learn conversation methods to build sustainable relationships with colleagues and business partners - even if you only know them from online settings.
- You know the BASF method for better communication in various conversational situations and can use it in your everyday work.
- You will learn why successful communication is the basis for cooperation between colleagues and business partners and how you can positively influence this.
- You know a method of conversation to build strong relationships and commitment between business partners and colleagues .
Methods
Trainer input, participant examples, participants collect their personal "star moments", partner exercises, group work, training in the entire hotel, real application also outside the group, joint reflections.
Recommended for
Specialists and managers who can start conversations effectively and pleasantly without awkward pauses and who want to build sustainable relationships with their colleagues, customers and suppliers.
Further recommendations for "Small talk in business: building commitment and rapport"
Relationship skills in business
Customer focus: the right mindset for successful customer loyalty
Professional customer communication
Successful cooperation with international business partners
He who asks, leads! The art of asking the right questions
Whoever listens leads! The art of guiding conversations in a goal-oriented way
Seminar evaluation for "Small talk in business: building commitment and rapport"
4.6 from 5
with 18 ratings
training content:
4.5
Content comprehensibility:
4.6
Practical relevance:
4.8
Trainer expertise:
4.8
Participant orientation:
4.9
Method variety:
4.3
On-site training together
Start dates and details
16.06.2025
Düsseldorf
Booking number:
34199
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Days & Times
1 day
Limited number of participants
Monday, 16.06.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
03.09.2025
Frankfurt a. M./Offenbach
Booking number:
34199
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Days & Times
1 day
Limited number of participants
Wednesday, 03.09.2025
09:00 am - 5:00 pm
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Training is guaranteed to take place
Booking number:
34199
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Details
1 day
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
Booking number:
34199
€ 890,- plus VAT.
€ 1,059.10 incl. VAT.
Details
1 day
Limited number of participants
Fee includes
The participation fee includes
- one joint lunch per full seminar day,
- Catering during breaks and
- extensive working documents.
No suitable date?
You are welcome to be notified by e-mail as soon as new dates are released.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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