Dialogue instead of monologue: successful conversation

From communication to real understanding

• Understanding as a key factor in results-oriented win-win communication and good cooperation.
• Toolbox communication cube: your checklist for goal-oriented discussions. 
• Systematically design communication processes. 

Communication and personal attitude

• Recognize and understand different types of communication.
• Assess yourself and be aware of differences in type in order to achieve your conversation goals.
• Establish eye level and maintain an emotional-rational balance.
• Change old thought patterns in order to develop a new, more goal-oriented attitude.

Preparation and structure of goal-oriented discussions

• Define your interview objectives and readiness for action.
• Recognize no-go's and create optimal framework conditions.
• Clear discussion structure: taking stock of the different perspectives, developing creative solutions in dialog and agreeing on binding measures.

Communication management techniques

• Use positive language to create a pleasant atmosphere.
• Use constructive feedback and express criticism appropriately.
• Present your concerns clearly and in an addressee-oriented manner.
• Understand and steer conversations through active listening.
• Engage in metacommunication: Talk about your communication style.