New Work Assistance - The compact online course

Take advantage of the opportunity of in-depth live online coaching with your trainer to optimize the transfer of what you have learned into your everyday working life and benefit from the exchange of experiences within your learning group.

Layout and design of e-mails, letters, minutes and presentations

(the current DIN 5008)

• Address and salutation, from the subject line to the postscript.
• Do you know the correct spellings? Which cardinal errors you should avoid.
• Professional organization and structure of e-mails, letters and minutes.
• How to gender correctly!

Formulating emails and letters professionally

• Modern writing style instead of old phrases.
• No more nested sentences.
• Active instead of passive formulations.
• Which filler words and double formulations should you avoid?

The psychology of writing

• The successful letter opener: How to arouse the reader's interest.
• The end of the letter: the last impression remains.
• Be positive, friendly and objective.
• Cancellations, complaints and responses to complaints.

Professional record keeping

• Invitation and agenda.
• Formulate objectively, neutrally and in line with the times.
• Digital minute taking in virtual meetings.
• Logs in OneNote - it couldn't be easier.
• Tracking tasks and deadlines.

Take advantage of the opportunity of in-depth live online coaching with your trainer to deepen the transfer of what you have learned into your everyday working life and benefit from the exchange of experiences within your learning group.

New Work: The new way of working in the digital age

• Where is the journey going? New trends and technologies.
• Challenges of mobile working, virtual and hybrid teams.

Job profile Assistance 4.0

• Fit for change: How to keep pace with change.
• Digital assistants: Friend or foe? How to make ChatGPT, Siri, Alexa & Co. your allies.
• Key skills for Assistance 4.0.
• Recognize your own strengths and become aware of them.
• New perspectives and job profiles for assistants.

Virtual meetings

• Prepare and conduct online meetings efficiently.
• Icebreaker, Energizer and more: designing interactive video conferences.
• Assistance as an online meeting moderator: A new role is waiting for you!

Agility for the assistance of tomorrow

• The agile office: what's behind it?
• Design thinking, scrum and more: what agile working methods are there?
• Define, test and actively apply fields of application for agility in daily work.

Take advantage of the opportunity of in-depth live online coaching with your trainer to deepen the transfer of what you have learned into your everyday working life and benefit from the exchange of experiences within your learning group.

Analyze individual stress and strain factors

• Out of evaluation - into observation.
• The importance of stress and resilience in today's working world.
• Gain awareness of energy thieves.
• Recognizing warning signals - recognizing individual reactions and stress.
• Effective stress management strategies for everyday (work) life.

Home or office: it doesn't matter where you work, but how!

• Concentration: the resilient handling of interruptions.
• Take responsibility and create structures.
• Set priorities and make conscious decisions.
• Setting boundaries and saying no without feeling guilty.
• Working in the bedroom (room)? Separate what should remain separate.
• From A for "mindfulness" to Z for "taking time" for what is really important.
• Movement for more balance.

Resilience - the immune system of our soul

• This allows you to maintain a balance between stability and flexibility.
• Healthy working with purpose: the importance of motivation & inner attitude.
• The core of resilience: acceptance, real optimism and solution orientation in everyday life.
• The chameleon skill: consciously using our ability to adapt to situations.
• Creating space for more focus: harmonizing life and work goals.

Remote work and team spirit: a perfect match!

• Social interaction and successful communication at a distance.
• Maintain contacts and thus increase satisfaction and psychological security.
• Innovative in a team: sharing clever ideas with colleagues.

Shaping the future: the very personal if-then plan

• The coach in me - strategies for implementing goals in everyday life.

Take advantage of the opportunity of in-depth live online coaching with your trainer to deepen the transfer of what you have learned into your everyday working life and benefit from the exchange of experiences within your learning group.