Confident communication in the position position

Assistance management as a balancing act: leading and being led

• Situational leadership: goal and role clarity as a prerequisite.
• Your options for action: instruct, motivate, participate, delegate.
• Management tools: Feedback, control, developing potential, promoting teamwork, etc.
• Set boundaries.
• Recognize and win status games.
• Self-marketing.

Information management - communicating correctly at every level

• Conversation preparation according to Schulz von Thun.
• Listen actively.
• Questioning techniques.
• Argumentation technique.

Relationship management - understanding each other creates growth

• "Dream team" boss and assistant - lead to the top.
• Actively shaping networks and relationships in the team.
• Others are different - differently good (motive theory according to Steven Reiss).
• Agree rules together.

Conflict management - win-win

• Dealing with resistance.
• Mediator between the fronts.
• Non-violent communication according to Marshall Rosenberg.

Self-management - more power thanks to balance in everyday life

• Clarity about personal motives and values.
• Dealing with your own emotions.
• Make decisions and stand by them.
• Acting confidently under pressure.
• Resilience and serenity.